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Which of these employee behaviors matches with the conventional level of personal moral development? a. Task accomplishment b. Empowered employees c. Work group collaboration d. Full participation e. Act in own interest Sam is known by his colleagues as a […]

Shifting one’s own opinions to maintain team harmony refers to which socio-emotional role? a. Energizing b. Initiating ideas c. Encouraging d. Following e. Compromise In the current external business environment, which of the following is true? a. Corporate culture defines […]

All stakeholders of an organization are its stockholders but not all stockholders are its stakeholders. a. True b. False Compared to men, women tend to: a. use verbal language to exhibit knowledge and skill. b. stare and point more. c. […]

Which of the following combines a series of tasks into one new, broader job? a. Job simplification b. Job enlargement c. Job rotation d. Job characteristics e. Job lay-off Which of the following is the process of forming alliances among […]

Which of the following is not a concern to managers under the justice approach? a. Compensatory justice b. Distributive justice c. Procedural justice d. Obstructive justice e. All of these Which of these is true about the policy a bank […]

The belief that ethics are not absolute but instead need to be evaluated relative to the situation refers to ethnorelativism. a. True b. False The degree to which a person is focused on a few goals, thus behaving in ways […]

“The Brain” is a permanent secret group within one of the nation’s largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. “The Brain” can best be described as what type of group […]

The dog, according to the BCG Matrix, is a poor performer. a. True b. False Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found […]

Uncertainty means that a decision has clear-cut goals, and that good information is available, but the future outcomes associated with each alternative are subject to chance. a. True b. False Theory Y proposes that organizations can take advantage of the […]

An expense budget lists forecasted and actual revenues of the organization. a. True b. False Self-confidence, honesty and integrity, enthusiasm, and the desire to lead, are all intelligence and ability components of personal characteristics of leaders. a. True b. False […]

Two specific tools that can smooth the change process include organizational development and programs for training and development. a. True b. False The management science perspective emerged after World War II to treat problems associated with: a. modern global warfare. […]

Which need describes the desire to be accepted by one’s peer, have friendships, be part of a group, and be loved? a. Self-actualization needs b. Physiological needs c. Esteem needs d. Belongingness needs e. Safety needs Before implementing new changes […]

_____ reflects a moderate amount of concern for both people and production. a. Team Management b. Country Club Management c. Middle of the Road Management d. Impoverished Management e. Authority-Compliance According to MANAGER’S SHOPTALK in chapter 13, which of the […]

Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called: a. strategic goals. b. tactical goals. c. operational goals. d. a mission. e. a plan. For […]

Stretch goals are typically so far beyond the current levels that people have to be innovative to find ways to reach them. a. True b. False The basis for the recent trend among companies to police employee personal habits such […]

The traditional approach to corporate planning was to: a. have a decentralized planning staff. b. have a centralized planning department. c. set up a planning task force. d. set up planning committees. e. use TQM approach. A social group within […]

Which of the following is a(n) is the individual who must make an ethical choice in an organization? a. The symbolic leader b. An obstructive manager c. The defensive individual d. The moral agent e. An authoritarian manager A recent […]

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called: a. self-directed teams. b. project teams. c. multinational teams. d. long distance teams. e. global teams. An approach to innovation that emphasizes shared […]

Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely: a. a diverse organization. b. an organization that encourages pluralism. c. a monoculture. […]

Vaughn Hager started his one-man consulting business under the name Hager Associates. The legal structure for the company can best be described as a(n): a. proprietorship. b. partnership. c. trade alliance. d. corporation. e. one man operation. Which of these […]

The disclosure by an employee of illegal, immoral, or illegitimate practices by the organization is called whistle-blowing. a. True b. False Intentionally reducing the company’s workforce to the point where the number of employees is deemed to be right for […]

Carolyn is a member of a work team at Creepy Clown’s Company. She and her teammates possess several different skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a member […]

According to Douglas McGregor, the classical perspective on management is consistent with which of the following? a. Theory X manager b. Theory Y manager c. Theory Z manager d. Theory A manager e. None of these In utilizing the matching […]

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals. a. True b. False ____ provide more challenging assignments, prescribe new responsibilities, […]

Prohibition of discrimination of qualified individuals by employers on the basis of disability and the requirement that “reasonable accommodations” be provided are enforced by the Americans with Disabilities Act of 1990. a. True b. False Which of the following refers […]

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach? a. Administrative principles approach b. Bureaucratic approach c. […]

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers? a. E-commerce b.E-business c. Supply chain management d.Knowledge management e. Customer relationship […]

Barry learns of a recent study on gender differences in leadership behaviors. In which area of leadership do women score more highly than men? Scenario – Barry Bailey The mandatory leadership-training seminar had just been concluded. All of the newly […]

Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act a. True b. False From a systems theory perspective: Scenario – Britney Marr The opportunity to gain a foothold in the snack cracker […]

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous. a. goal specificity b. goal difficulty c. goal acceptance d. feedback e. goal motivation In a _____ organization, the entire work flow is mechanized in […]

An innovation mindset that strives to meet customers’ immediate needs quickly and inexpensively is referred to as: a. kaizen. b. just-in-time control. c. total quality management. d. jugaad. e. XY Theory. Which of the following is a contemporary approach to […]

_____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts. a. Human b. Resource allocation c. Conceptual d. Negotiation e. Technical The role of the _____ is to prevent people in […]

Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women’s careers? a. Female […]

Disadvantages of the virtual network approach include: a. a lack of hands-on control. b. the possibility of losing an important part of the organization. c. weakened employee loyalty. d. all of these. e. a lack of hands-on control and weakened […]

Which of the following organizations have a flat structure compared to others? a. Organization A with eleven hierarchical levels b. Organization B with three hierarchical levels c. Organization C with eight hierarchical levels d. Organization D with six hierarchical levels […]

In the _____ approach, a manufacturing company uses outside suppliers to provide entire chunks of a product, which are then assembled into a final product by a handful of workers. a. virtual network b. modular c. virtual organization d. team […]

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student’s grade. Based on the above, the professor’s actions are consistent with which of the following […]

When managers base decisions on what has worked in the past and fail to explore new options, they are: a. perpetuating the status quo. b. being influenced by emotions. c. being overconfident. d. justifying past actions. e. seeing what they […]

All of the following are cognitive biases that can affect manager’s judgment except: a. being influenced by initial impressions. b. justifying past decisions. c. seeing what you don’t want to see. d. perpetuating the status quo. e. overconfidence. The innovation […]

Rooftop International, Inc. buys insurance against host government takeover when investing in foreign countries. This is an example of which sector of the international environment? a. Legal-political b. Sociocultural c. Technological d. Economic e. Infrastructure Which of the following teams […]

_____ refers to a clearly defined line of authority in the organization that includes all employees. a. Scalar principle b. Unity of command c. Work specialization d. Division of labor e. Span of management Organizing the selected data into patterns […]

What is the first step in the feedback control system? a. Establishing strategic objectives b. Establishing standards of performance c. Taking corrective action d. Comparing performance to standard e. Measuring previous performance Being interested in computers, Jose Cohata came up […]

An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called: a. sociology. b. vocational counseling. c. cultural anthropology. d. psychology. e. organizational behavior. The decision by ABC International to downsize and […]

Charismatic leaders are often _____ than transactional leaders. a. less emotional b. more predictable c. less predictable d. more directive e. none of these Which of the following refers to a unit of two or more people who interact and […]

Many firms are using social media to connect with and listen to customers. a. True b. False Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting: a. […]

Mondavi Corporation has a finance department, a marketing department, and a production department. Mondavi: a. uses a functional structure. b. has a geographic structure. c. uses a divisional structure. d. uses product-based structure. e. uses a matrix structure. Which of […]

d. Disturbance handler role e. Figurehead role ANSWER: b POINTS: 1 DIFFICULTY: 2 REFERENCES: 23 LEARNING OBJECTIVES: MGMT.DAFT.12.02-03 – 02–03 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Environmental Influence KEYWORDS: Bloom’s: Knowledge […]

b. Resource allocation c. Controlling d. Organizing e. Efficiency ANSWER: c POINTS: 1 DIFFICULTY: 1 REFERENCES: 8 LEARNING OBJECTIVES: MGMT.DAFT.12.01-02 – 01–02 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Environmental Influence KEYWORDS: […]

True / False 1. The nature of management is to control and dictate others in an organization. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: 2 REFERENCES: 4 LEARNING OBJECTIVES: MGMT.DAFT.12.01-01 – 01–01 NATIONAL STANDARDS: United States – BUSPROG: […]

POINTS: 1 DIFFICULTY: 2 REFERENCES: 310 LEARNING OBJECTIVES: MGMT.DAFT.12.10-01 – 10–01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Strategy KEYWORDS: Bloom’s: Knowledge OTHER: F 167. The three characteristics of authority are that […]

STATE STANDARDS: United States – LA – DISC: Strategy KEYWORDS: Bloom’s: Knowledge OTHER: A 122. Which of the following is a contemporary approach to structural design in departmentalization? a. Functional b. Divisional c. Traditional divisions d. Teams e. Geographic-based ANSWER: […]

1. The deployment of organizational resources to achieve strategic goals refers to organizing. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 1 REFERENCES: 308 LEARNING OBJECTIVES: MGMT.DAFT.12.10-01 – 10–01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United […]

66. How does managerial authority flow through the organizational hierarchy? a. Vertically b. Sporadically c. Horizontally d. In a circular fashion e. Authority is static – it does not flow ANSWER: a POINTS: 1 DIFFICULTY: 1 REFERENCES: 311 LEARNING OBJECTIVES: […]

1. Organizational change refers to the adoption of a new idea or behavior by an organization. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 1 REFERENCES: 348 LEARNING OBJECTIVES: MGMT.DAFT.12.11-01 – 11–01 NATIONAL STANDARDS: United States – BUSPROG: Analytic […]

KEYWORDS: Bloom’s: Knowledge OTHER: F 66. Jackie, a new employee of yours, strikes you as curious, open-minded, and receptive to new ideas. Keep your eye on Jackie, for she may very well be: a. an outstanding performer. b. an individual […]

118. Harvest International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You would use: a. force field analysis. b. barrier analysis. c. negotiation. d. […]

d. Unidimensional rating scale e. All of these ANSWER: a POINTS: 1 DIFFICULTY: 2 REFERENCES: 404 LEARNING OBJECTIVES: MGMT.DAFT.12.12-06 – 12–06 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: HRM KEYWORDS: Bloom’s: Knowledge […]

1. Hiring and keeping quality employees is one of the most urgent concerns for today’s organizations. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 1 REFERENCES: 382 LEARNING OBJECTIVES: MGMT.DAFT.12.12-01 – 12–01 NATIONAL STANDARDS: United States – BUSPROG: Analytic […]

OTHER: F 66. Which legal act establishes mandatory safety and health standards in organizations? a. Occupational Safety and Health Act b. Consolidated Omnibus Budget Reconciliation Act c. Family and Medical Leave Act d. Americans with Disabilities Act e. Civil Rights […]

1. Today, organizations recognize that diversity is a business imperative and perhaps the single most important factor of the twenty-first century for organization performance. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 2 REFERENCES: 420 LEARNING OBJECTIVES: MGMT.DAFT.12.13-01 – […]

a. homogeneous groups are more creative than diverse groups. b. homogeneous groups are less satisfied than diverse groups. c. diverse groups are more creative than homogeneous groups. d. creativity has nothing to do with group composition. e. none of these. […]

DIFFICULTY: 1 REFERENCES: 432 LEARNING OBJECTIVES: MGMT.DAFT.12.13-03 – 13–03 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Individual Dynamics KEYWORDS: Bloom’s: Knowledge OTHER: F 65. _____ reflects the belief that one’s own group […]

99. Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this […]

66. An overall impression of a person or situation based on one attribute, either favorable or unfavorable, is an example of: a. projection. b. the halo effect. c. perceptual defense. d. stereotyping. e. attribution. ANSWER: b POINTS: 1 DIFFICULTY: 1 […]

1. Organizational behavior is an interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 1 REFERENCES: 457 LEARNING OBJECTIVES: MGMT.DAFT.12.14-01 – 14–01 NATIONAL STANDARDS: […]

1. Leadership occurs among people, involves the use of influence, and is used to attain goals. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 1 REFERENCES: 494 LEARNING OBJECTIVES: MGMT.DAFT.12.15-01 – 15–01 NATIONAL STANDARDS: United States – BUSPROG: Analytic […]

c. Personal d. Control e. Positional ANSWER: c POINTS: 1 DIFFICULTY: 1 REFERENCES: 517 LEARNING OBJECTIVES: MGMT.DAFT.12.15-10 – 15–10 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Leadership Principles KEYWORDS: Bloom’s: Knowledge OTHER: […]

66. All of the following are leadership qualities EXCEPT: a. visionary. b. innovative. c. promotes change. d. structured. e. nurtures. ANSWER: d POINTS: 1 DIFFICULTY: 2 REFERENCES: 500 LEARNING OBJECTIVES: MGMT.DAFT.12.15-04 – 15–04 NATIONAL STANDARDS: United States – BUSPROG: Analytic […]

d. task structure. e. task simplification. ANSWER: c POINTS: 1 DIFFICULTY: 1 REFERENCES: 550 LEARNING OBJECTIVES: MGMT.DAFT.12.16-05 – 16–05 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Motivation Concepts KEYWORDS: Bloom’s: Knowledge OTHER: […]

66. Alderfer referred to the needs for physical well being as _____ needs. a. physiological b. existence c. belongingness d. relatedness e. growth ANSWER: b POINTS: 1 DIFFICULTY: 2 REFERENCES: 537 LEARNING OBJECTIVES: MGMT.DAFT.12.16-02 – 16–02 NATIONAL STANDARDS: United States […]

1. Employee motivation affects productivity, and part of a manager’s job is to channel motivation toward the accomplishment of organizational goals. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 2 REFERENCES: 532 LEARNING OBJECTIVES: MGMT.DAFT.12.16-01 – 16–01 NATIONAL STANDARDS: […]

DIFFICULTY: 2 REFERENCES: 570 LEARNING OBJECTIVES: MGMT.DAFT.12.17-07 – 17–07 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Group Dynamics KEYWORDS: Bloom’s: Knowledge OTHER: F 67. When interviewing prospective employees, Samuel, a seasoned manager, […]

LEARNING OBJECTIVES: MGMT.DAFT.12.17-08 – 17–08 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Group Dynamics KEYWORDS: Bloom’s: Knowledge OTHER: F 112. Which of these is used for solving intradepartmental problems, interdepartmental coordination, and […]

1. Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 2 REFERENCES: 566 LEARNING OBJECTIVES: MGMT.DAFT.12.17-02 […]

1. A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 1 REFERENCES: 598 LEARNING OBJECTIVES: MGMT.DAFT.12.18-01 – […]

REFERENCES: 615 LEARNING OBJECTIVES: MGMT.DAFT.12.18-07 – 18–07 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Group Dynamics KEYWORDS: Bloom’s: Knowledge OTHER: A 122. Managing team _____ is the most important skill required for […]

NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Group Dynamics KEYWORDS: Bloom’s: Knowledge OTHER: F 161. The _____ stage of development is a period of orientation and getting acquainted. ANSWER: forming POINTS: 1 […]

d. Self-managed teams will eventually develop into problem-solving teams. e. None of these ANSWER: a POINTS: 1 DIFFICULTY: 3 REFERENCES: 603 LEARNING OBJECTIVES: MGMT.DAFT.12.18-02 – 18–02 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – […]

115. Which quality control technique uses a five-step methodology to define, measure, analyze, improve, and control processes, otherwise referred to as DMAIC? a. Quality circles b. Six Sigma c. Benchmarking d. Balanced scorecard e. Continuous improvement ANSWER: b POINTS: 1 […]

1. The systematic process of regulating organizational activities to make them consistent with the expectations in plans, targets, and standards of performance refers to organizational control. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 1 REFERENCES: 632 LEARNING OBJECTIVES: […]

c. Financials d. Internal business processes e. External business processes ANSWER: d POINTS: 1 DIFFICULTY: 2 REFERENCES: 636 LEARNING OBJECTIVES: MGMT.DAFT.12.19-03 – 19–03 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Operations Management […]

d. Closed system e. Weberian math ANSWER: b POINTS: 1 DIFFICULTY: 3 REFERENCES: 52 LEARNING OBJECTIVES: MGMT.DAFT.12.02-05 – 02–05 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Environmental Influence KEYWORDS: Bloom’s: Knowledge OTHER: […]

LEARNING OBJECTIVES: MGMT.DAFT.12.02-03 – 02–03 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Environmental Influence KEYWORDS: Bloom’s: Knowledge OTHER: F 66. Frederick Taylor’s contributions were in the field of: a. scientific management. b. […]

1. A historical perspective provides a narrower way of thinking, a way of searching for patterns and determining whether they recur across time periods. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: 1 REFERENCES: 38 LEARNING OBJECTIVES: MGMT.DAFT.12.02-01 – […]

LEARNING OBJECTIVES: MGMT.DAFT.15.02-01 – 02–01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Environmental Influence KEYWORDS: Bloom’s: Knowledge OTHER: F 119. Executives at One World Advertising have learned that it is necessary to […]

1. It is expected that the Hispanic population in the United States will shrink slightly over the next 30 years. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: 2 REFERENCES: 65 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE […]

DIFFICULTY: 1 REFERENCES: 72 LEARNING OBJECTIVES: MGMT.DAFT.15.02-01 – 02–01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Environmental Influence KEYWORDS: Bloom’s: Knowledge OTHER: F 66. Which of the following is NOT a part […]

1. Business has become a unified, global field as trade barriers fall, communication becomes faster and cheaper, and consumer tastes converge. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 2 REFERENCES: 104 LEARNING OBJECTIVES: MGMT.DAFT.12.04-01 – 04–01 NATIONAL STANDARDS: […]

LEARNING OBJECTIVES: MGMT.DAFT.12.04-05 – 04–05 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Environmental Influence KEYWORDS: Bloom’s: Knowledge OTHER: A 65. Your company is interested in producing and marketing a line of coffee […]

POINTS: 1 DIFFICULTY: 3 REFERENCES: 123 LEARNING OBJECTIVES: MGMT.DAFT.12.04-06 – 04–06 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Environmental Influence KEYWORDS: Bloom’s: Knowledge OTHER: A 121. The European Union has expanded to […]

NATIONAL STANDARDS: United States – BUSPROG: Ethics STATE STANDARDS: United States – LA – DISC: Ethical Responsibilities KEYWORDS: Bloom’s: Knowledge OTHER: F 119. a. b. c. d. e. ANSWER: a POINTS: 1 DIFFICULTY: 1 REFERENCES: 158 LEARNING OBJECTIVES: MGMT.DAFT.12.05-06 – […]

1. Ethics, found between the domains of law and free choice, is the code of moral principles that governs any individual or groups. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 1 REFERENCES: 140 LEARNING OBJECTIVES: MGMT.DAFT.12.05-01 – 05–01 […]

all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of the: a. utilitarian approach. b. individualism approach. c. moral-justice approach. d. justice approach. e. soft-line managerial approach. ANSWER: a […]

1. Approximately 600,000 new businesses are launched in the U.S. each year by entrepreneurs. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 3 REFERENCES: 172 LEARNING OBJECTIVES: MGMT.DAFT.12.06-02 – 06–02 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: […]

a. Maximizing profits b. Improving society c. Reaching social circles d. Finding funding e. Writing grants ANSWER: b POINTS: 1 DIFFICULTY: 2 REFERENCES: 181 LEARNING OBJECTIVES: MGMT.DAFT.12.06-05 – 06–05 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States […]

OTHER: A 95. All of these are entrepreneurial characteristics except: a. self-confidence. b. tolerance for ambiguity. c. external locus of control. d. high energy level. e. awareness of passing time. ANSWER: c POINTS: 1 DIFFICULTY: 2 REFERENCES: 193 LEARNING OBJECTIVES: […]

e. Caution planning ANSWER: a POINTS: 1 DIFFICULTY: 2 REFERENCES: 223 LEARNING OBJECTIVES: MGMT.DAFT.12.07-09 – 07–09 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Strategy KEYWORDS: Bloom’s: Knowledge OTHER: F 115. Jerrica, a […]

KEYWORDS: Bloom’s: Knowledge OTHER: F 67. Which of these are described by mission statements? a. Corporate values b. Product quality c. Location of facilities d. All of these e. None of these ANSWER: d POINTS: 1 DIFFICULTY: 1 REFERENCES: 209 […]

1. Managers must understand no plan is perfect, but should grow and change to meet new conditions. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 2 REFERENCES: 208 LEARNING OBJECTIVES: MGMT.DAFT.12.07-01 – 07–01 NATIONAL STANDARDS: United States – BUSPROG: […]

ANSWER: b POINTS: 1 DIFFICULTY: 2 REFERENCES: 258 LEARNING OBJECTIVES: MGMT.DAFT.12.08-07 – 08–07 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Strategy KEYWORDS: Bloom’s: Knowledge OTHER: F 107. People need to understand how […]

1. Research has shown that strategic thinking and planning positively affect a firm’s performance and financial success. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: 1 REFERENCES: 239 LEARNING OBJECTIVES: MGMT.DAFT.12.08-01 – 08–01 NATIONAL STANDARDS: United States – BUSPROG: […]

a. Strategy formulation b. Strategy coordination c. Strategy execution d. Strategy control e. Strategy planning ANSWER: c POINTS: 1 DIFFICULTY: 2 REFERENCES: 246 LEARNING OBJECTIVES: MGMT.DAFT.12.08-01 – 08–01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – […]

a. behavioral b. conceptual c. directive d. analytical e. classical ANSWER: d POINTS: 1 DIFFICULTY: 1 REFERENCES: 286 LEARNING OBJECTIVES: MGMT.DAFT.12.09-06 – 09–06 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Individual Dynamics […]

1. Making a choice is the most significant part of the decision-making process. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: 2 REFERENCES: 270 LEARNING OBJECTIVES: MGMT.DAFT.12.09-01 – 09–01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United […]

REFERENCES: 272 LEARNING OBJECTIVES: MGMT.DAFT.12.09-02 – 09–02 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – LA – DISC: Individual Dynamics KEYWORDS: Bloom’s: Knowledge OTHER: F 66. Bobby, a product manager, wants to increase the market share […]

Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, “Frank missed that deadline because he is lazy; I really need to crack down on him more.” This is an example of what kind of attribution? […]

Which of the following has a goal to guide the nations of the world toward free trade and open markets? a. GATT b. WTO c. GLOBE d. EU e. NAFTA Frequently calculated ratios typically pertain to activity, passivity, and profitability. […]

Sales in relation to targets is an example of a balanced scorecard metric. a. True b. False Explain NAFTA. Answer: Taking effect in early 1994, the North American Free Trade Agreement (NAFTA) united the U.S., Mexico, and Canada into a […]

_____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises. a. Mission statement b. Vision statement c. Competitive intelligence d. Employee training […]

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals? a. Operational goals b. Tactical plans c. Strategic goals d. Mission statement e. Vision The _____ refers to the ethical concept that moral […]

Social entrepreneurship combines the creativity, business smarts, passion, and hard work of the traditional entrepreneur with a mission to change the world for the better. a. True b. False What is the main concern of first-level managers? a. Monitoring the […]

Economic responsibility defines what society deems as important with respect to appropriate corporate behavior. a. True b. False Extinction is defined as the withdrawal of positive reward. a. True b. False Answer: True The consistency culture has an external focus […]

Common types of formal teams are: a. vertical and diagonal. b. horizontal and diagonal. c. vertical and horizontal. d. horizontal and lateral. e. lateral and diagonal. A(n) ____ is responsible for coordinating the activities of several departments. a. department manager […]

If she should decide to take the job, she will be most successful in a foreign assignment if she has: Scenario – Sharon Cannon Sharon Cannon was an MBA student in Detroit, Michigan, with a managerial position at the Ford […]

The most effective managers are consistent in using their own decision style rather than shifting among styles. a. True b. False Which of these is true about the cash cow? a. It generates tremendous profits in a rapidly growing industry. […]

Which of these is a low-context culture? a. German b. Chinese c. Korean d. Arab e. Japanese Effective management control involves subjective judgment and employee discussions, as well as objective analysis of performance data. a. True b. False Answer: True […]

A domain name gives a company an address on the Web and a unique identity. a. True b. False The great majority of managers operate at the: a. preconventional level. b. principled level. c. conventional level. d. postconventional level. e. […]

Which organization originated and supports the idea of small businesses operating on a global level? a. GLOBE b. EU c. NAFTA d. ASEAN e. GATT Job-centered leaders are those leaders that establish high performance goals and display supportive behavior toward […]

Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements. a. True b. False Administrative and political decision making procedures and intuition have been associated […]

One of Donovan’s best employees has a driving need to be able to attain a high standard of success, to master complex tasks, and to surpass others. Donovan recognizes these acquired needs as defined as: Scenario – Donovan Zorn Donovan […]

A good listener is passive and laid back. a. True b. False _____ is the management function concerned with monitoring employees’ activities, keeping the organization on track toward its goals, and making corrections as needed. a. Planning b. Resource allocation […]

Semway, a regional bank, recently announced that it would soon begin offering financial planning services. This is an example of which of these? a. Related diversification b. Unrelated diversification c. Cross-functional diversification d. Product line diversification e. Industry diversification Silver […]

To inspire employees to achieve goals in today’s difficult economic environment, some male managers are shifting to a more female-oriented communication style. a. True b. False a. True b. False Answer: False In a(n) _____, people use communication primarily to […]

Personal _____ style refers to differences among people with respect to how they perceives problems and make decisions. a. risk taking b. behavior c. decision d. strategic e. analysis Wendy enjoys making crafts and giving these away as gifts to […]

Listening is _____ of effective communication. a. 10 percent b. 25 percent c. 40 percent d. 50 percent e. 75 percent The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in […]

Which of the following is defined as a culture in which communication is used to enhance personal relationships? a. Interpersonal culture b. High-context culture c. Power culture d. Low-context culture e. Family-oriented culture During breaks at work, Albert and Daphne […]

Robbie’s Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the: a. utilitarian approach. b. individualism approach. […]

The analysis of whether the new division should be centralized or decentralized should include all of the following EXCEPT: Scenario – Javier Gomez Javier is a veteran manager with Pixel International, Inc. (PII). Recently PII purchased a small business in […]

According to the book’s model for judging corporate social performance, social responsibility is divided into what into four sections? a. Ethical, legal, technical, and rational b. Mandatory, technical, discretionary, and economic c. Legal, mandatory, economic, and ethical d. Discretionary, legal, […]

Which of these styles, according to Jung, avoids specifics, decentralizes decision-making and develops few rules and regulations? a. Intuitive-feeling b. Sensation-thinking c. Intuitive-thinking d. Sensation-feeling e. None of these. Juan is a top manager at I.F.L., a matrix organization. He […]

Employee engagement means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization. a. True b. False Unfortunately, discretionary […]

When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win. a. True b. False The degree to which an organization achieves a stated goal refers to: a. effectiveness. b. synergy. c. conceptual […]

When two or more organizations combine to become one, it is referred to as a: a. joint venture. b. flexible structure. c. mechanistic structure. d. merger. e. inorganic venture. Genna is collecting data on how well the organization has done […]

The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management? a. All managers are human resource managers. b. Employees are viewed as assets. c. Human resource management […]

A process in which lower level managers anticipate their department’s resource needs and pass them to top management for approval is called top-down budgeting. a. True b. False A systematic process of gathering and interpreting information about the essential duties […]

The learned behaviors associated with being male or female are referred to as: a. racial roles. b. ethnocentrism. c. plurality. d. stereotypes. e. gender roles. Which of these employee behaviors matches with the postconventional level of personal moral development? a. […]

Cost leadership is a type of competitive strategy with which the organization seeks to distinguish its products or services from that of competitors. a. True b. False Face-to-face discussion is the richest channel, in terms of channel richness. a. True […]

The _____ refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them. a. individualism approach b. justice approach c. utilitarian approach d. moral-rights approach e. discretionary responsibility approach Beth, […]

Juan, as a division manager, is generally concerned with the near future and is expected to establish good relationships with peers around the organization, encourage teamwork, and resolve conflicts. Juan can be described as a middle manager. a. True b. […]

Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex? a. Age Discrimination in Employment Act b. Title VII of the Civil Rights Act of 1964 c. Equal Pay Act of 1963 d. […]

An avoiding style to handle conflict involves a low degree of assertiveness and a low degree of cooperation. a. True b. False People generally experience _____ when their work matches their needs and interests, when working conditions and rewards (such […]

In 1970, Joseph Searles became the first African American member of the New York Stock Exchange. a. True b. False The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality is the: a. […]

_____ is necessary for communication to be considered two-way. a. Message b. Channel c. Feedback d. Noise e. Circuit Manager least enjoy activities such as controlling subordinates and managing time pressures. a. True b. False Answer: True The labor market […]

Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating […]

FLY Industries is a global conglomerate company headquartered in the United States that does business in over fifty countries. The company seeks to balance global efficiencies and local responsiveness by hiring locally as well as from home. It can best […]

Frederick W. Taylor developed Systems Thinking and emphasized the fourteen principles of management that should guide managerial behavior. a. True b. False Studies have found that the characteristic most common to top executives is: a. a Type A personality. b. […]

_____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized. a. Managing diversity b. Maxi-Min approach c. Managing differentiation d. Advantageous approach e. Maximum benefit […]

Which of the following is a form of franchising? a. Direct investing b. Licensing c. Exporting d. Countertrade e. Barter trade Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function? a. Controlling […]

Which of the following is NOT one of the moral rights that could be considered during decision-making? a. The right to free consent. b. The right to invade privacy. c. The right to free speech. d. The right of freedom […]

Culture can be defined as: a. the set of key values, beliefs, understandings, and norms shared by members of an organization. b. the ability to speak different languages. c. an object, act, or event that conveys meaning to others. d. […]

UPS is successful in the small package delivery market. One important reason for this success is the concept of: a. globalization. b. employee flexibility. c. loose standards. d. bureaucracy. e. non-bureaucratic organizational system. Which of the following behaviors is consistent […]

During turbulent times, small business formation is the primary process by which an economy recreates and reinvents itself. a. True b. False With respect to appropriate corporate behavior, what society deems _____ as important. a. ethical responsibility b. discretionary responsibility […]

Of all management duties, one of the things managers like the least is: a. financial planning. b. controlling activities. c. planning for future decisions. d. handling paperwork. e. networking. All managers are involved in human resource management. a. True b. […]

Business has become a unified, global field as trade barriers fall, communication becomes faster and cheaper, and consumer tastes converge. a. True b. False Which of the following refers to the planning and decision making that lead to the establishment […]

A cultural attitude marked by the tendency to regard one’s own culture as superior to others is called: a. ethnocentrism. b. polycentrism. c. geocentrism d. technocentrism. e. none of these. Which of the following is NOT a part of adapting […]

Principled level of moral development is also referred to as the postconventional level. a. True b. False Which of the following is a popular small business form because it is easy to start and has few legal requirements? a. A […]

The storming stage of team development is marked by conflict and disagreement. a. True b. False Research shows that managers enjoy all of the following except: a. networking. b. innovation. c. leading others. d. managing time. e. all of these. […]

Herzberg’s two-factor theory divides work-related needs into two categories: hygiene factors and reward factors. a. True b. False Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of […]

_____ teams are brought together as a formal department in the organization. a. Cross-functional b. Permanent c. Formal d. Ad-hoc e. Task Minorities show a high rate of entrepreneurship in the United States, owning 5.8 million firms in 2007 that […]

The recognition of the decision requirement step in the managerial decision making process requires managers to: a. develop alternative solutions. b. integrate information in novel ways. c. use the classical model of decision making. d. focus on generating ideas. e. […]

_____ channels are channels that exist outside the formally authorized channels without regard for the organization’s hierarchy of authority. a. Management by wandering around b. Upward communication c. Personal communication d. Horizontal communication e. Downward communication The principle that similar […]

Which of the following refers to the process of determining the skills, abilities, and other attributes a person needs to perform a particular job? a. Recruiting b. Training c. Selection d. Development e. Orientation All of the following are considered […]

The trend in recent years has been toward narrower spans of control as a way to facilitate delegation. a. True b. False Self-management is NOT a component of emotional intelligence. a. True b. False Answer: False For a non-programmed decision, […]

“We seek to become the premier business school in the west” is an example of a statement you are most likely to find in the organization’s _____. a. tactical goals b. operational goals c. mission d. tactical plans e. operational […]

Of the following, which may whistle-blowers suffer? a. Job loss b. Ostracism by coworkers c. Transfer to lower-level position d. Hostile work environment e. All of the above Most top executives routinely work at least 12 hours a day and […]

An inspirational leader who has the ability to motivate subordinates, through personal transactions, to transcend their normal performance refers to a transactional leader. a. True b. False Managers carry a tremendous responsibility for setting the ethical climate in an organization […]

Which of these reflects a cultural preference for cooperation, group decision making, and quality of life? a. Individualism b. Collectivism c. Masculinity d. Femininity e. Power distance The Myers-Briggs Type Indicator is a personality test that measures a person’s preference […]

Goals are most effective when they are specific, measurable, challenging and linked to rewards. a. True b. False The leader who builds an enduring great organization through a combination of personal humility and professional resolve is a _____ leader a.Level […]

_____ and _____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters. a. Encoding, channel b. Encoding, noise c. Decoding, channel d. Decoding, encoding e. Decoding, noise Larry is looking for ways to increase the […]

All of these are entrepreneurial characteristics except: a. self-confidence. b. tolerance for ambiguity. c. external locus of control. d. high energy level. e. awareness of passing time. All of the following are examples of special interest groups except: a. professional […]

The right of free consent, the right to privacy, and the right of freedom of conscience are rights that should be considered in the moral rights approach. a. True b. False Answer: True Yolanda recently learned that Sue, who works […]

The degree to which a person is calm, enthusiastic, and self-confident, rather than tense, depressed, moody, or insecure is emotional stability. a. True b. False _____ is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, […]

Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs, flextime, and organization-sponsored sabbaticals. Based on this information, Jessica most likely belongs to which demographic group? a. Baby Boomer b. Generation X c. Generation […]

Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior? a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. Suspension At the start of every shift, Carl, a delivery truck driver, […]

“We respect our employees and value their diversity” is an example of a statement you are most likely to find in the organization’s _____. a. mission b. strategic goals c. tactical goals d. strategic plans e. tactical plans Carla’s subordinates […]

_____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions. a. Decentralized network b. Centralized network c. Linear network d. Circular network e. Gossip structure Which of these is the […]

Examples of unethical behavior toward _____ include a hostile work environment and violations of health and safety rules. a. customers b. financiers c. society d. suppliers e. employees A broad definition of the organization’s values, aspiration and reason for being, […]

If Vaughn uses the classical model of decision making, which of these assumptions would he reject? Scenario – Vaughn Bately Vaughn Bately manages a group of eight electrical engineers at Defiance Designs. His team is highly trained and well respected […]

Which of the following characteristics distinguishes authority? a. It is vested in people, not positions. b. Subordinates accept it. c. It flows across the horizontal hierarchy. d. It emerges from the organizational values. e. Individuals are born with this power. […]

Matthew is Mandy’s supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as: a. coercion with threat of punishment. b. solicitation with promise of reward. […]

A manager forwards information to other organization members in the disseminator role. a. True b. False The acceptance theory of authority argues that managers have authority because employees do not have a choice in choosing to accept their commands. a. […]

The most common form of formal corporate training is: a. on-the-job training. b. classroom training. c. orientation training. d. developmental training. e. external training. The genuine efforts to accept and manage diverse people in North America are a phenomenon that […]

In using MBO, objectives should be set by the: a. supervisor. b. employee. c. supervisor and the employee jointly. d. accounting department. e. top management. The decision to recruit, hire, train and promote both men and women equally is based […]

An organization strives for internal efficiency with a(n) _____ strategy. a. integration b. diversification c. differentiation d. defensive e. cost leadership Ohio State University researchers identified two major behaviors called consideration and initiating structure. a. True b. False Answer: True […]

Caleb is a manager at Computer-Care Company. He is expected to consider the effort of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of […]

Gatekeep Utilities is a subsidiary of GW Enterprises. Gatekeep has a mission and product line that is unique from GW. Gatekeep’s competitors are also very different from those of its parent, and the subsidiary markets to a very different group […]

Today, many virtual teams use _____ to facilitate regular collaboration and open information sharing. a. hand-written messages b. face-to-face communication c. brainstorming d. e-mail e. wikis According to MANAGER’S SHOPTALK in Chapter 10, all of the following are effective ways […]

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other’s ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n) _____. a. critic. b. sponsor. c. […]

The moral agent is an individual who must make an ethical choice in an organization. a. True b. False ____ is NOT included in the model of personal moral development described in your text. a. Preconventional level b. Conventional level […]

A fast-cycle team is a multifunctional, and sometimes multinational, team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project. a. True b. False Women make up less […]

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill? a. Human b. Strategic c. Technical d. Conceptual e. […]

There are three components to cultural intelligence: cognitive, emotional, and physical. a. True b. False Which of the following refers to a method of directing, instructing and training a person with the goal to develop specific management skills? a. Mentoring […]

Of the strategic management functions, which is considered the most fundamental? a. Executing b. Analyzing c. Controlling d. Planning e. Leading One of the criticisms of scientific management is it did not acknowledge variance among individuals. a. True b. False […]

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals’ personalities. These are all examples of: a. listening. b. nonverbal communication. c. empathizing. d. direct communication. e. nuance communication. […]

Which of the following dimensions of the general environment includes all elements that occur naturally on earth? a. Sociocultural dimension b. Technological dimension c. Economic dimension d. Natural dimension e. Environmental dimension Inclusive dimensions of diversity: a. have a greater […]

All of the following are types of corporate cultures except: a. adaptability culture. b. clan culture. c. consistency culture. d. involvement culture. e. achievement culture. Cultural values in organizations are rarely observed, but are rather deeply embedded to the extent […]

Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values? a. Preconventional b. Conventional c. Principled d. Discretionary e. Social All of the following are major […]

Which of the following is a process that uses multiple raters, including self-rating, to appraise employee performance and guide development? a. A 360-degree feedback b. Job evaluation c. Multiple-rater appraisal d. Performance appraisal interview e. Homogeneity appraisal Role ambiguity is […]

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____. a. planning b. organizing c. leading d. controlling e. dreaming An ambidextrous approach […]

Carly’s Clothes, Inc. manufactures children’s clothes. Which of the following departments for Carly’s Clothes can be considered a line department? a. Finance department b. Human Resources department c. Research and development department d. Manufacturing department e. Marketing department An organization’s […]

The process of forming alliances among managers is called coalition building. a. True b. False Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation? a. Separate the people from the […]

The drawbacks of proprietorship include unlimited liability and difficulty in obtaining financing. a. True b. False The _____ step in the decision making process involves using managerial, administrative, and persuasive abilities to translate the chosen alternative into action. a. recognition […]

Which of the following is a component of a team? a. People in a team do not have to have regular interaction. b. Four or more people are required to form a team. c. A performance goal is shared between […]

The internal environment within which managers work includes all of the following except _____. a. corporate culture b. production technology c. organization structure d. physical facilities e. labor market Which of the following is NOT a tool for executing a […]

Paramount, Inc. is particularly concerned about pending legislation in Congress that would further regulate their organization. This legislation would be classified as a(n) _____. a. external opportunity b. internal strength c. external threat d. external weakness e. congressional chaos If […]

Which of the following is a change in the manner in which an organization does its work? a. Technology b. Product c. Entrepreneurship d. Creativity e. Incremental Traditionally, a span of management of about _____ has been recommended. a. three […]

Which of these employee behaviors matches with the conventional level of personal moral development? a. Task accomplishment b. Empowered employees c. Work group collaboration d. Full participation e. Act in own interest The skills of _____ require receiving messages to […]

_____ refers to messages designed to motivate employees to adopt the company’s mission and cultural values and to participate in special ceremonies. a. Job instructions b. Implementation of strategies c. Practices d. Performance feedback e. Indoctrination Which is the highest […]

_____ uses formal bargaining to win acceptance and approval of a desired change. a. Education b. Participation c. Coercion d. Negotiation e. Top management support The economic dimension of the general environment includes consumer purchasing power. a. True b. False […]

Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n) _____. a. assessment center b. on-the-job training center c. orientation center d. corporate university e. learning […]

A(n) _____ is a company that is highly attractive to potential employees because of human resources practices that focus on tangible and intangible benefits, and that embraces a long-term view to solving immediate problems. a. Fortune 500 company b. employer […]

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing. a. True b. False An MNC is managed as an integrated worldwide business system. a. True b. False Answer: True Which of the following describes a person who is […]

Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources? a. Preservation b. Conservation c. Environmentalism d. Protectionism e. Sustainability _____ is the extent to which […]

Which of the following includes anticipated and actual expenses for a responsibility center? a. Revenue budget b. Cash budget c. Capital budget d. Expense budget e. Operating budget The process of initiating a business venture, gathering and organizing the appropriate […]

A business plan for a small business should be detailed, encompassing at least 100 pages. a. True b. False The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as […]

Productive output pertains to the team’s ability to meet the personal needs of its members. a. True b. False ______ means that decision-makers choose the first solution alternative that satisfies minimal decision criteria. Answer: Satisficing Which of the following countries […]

The distinctive feature of the project manager position is that the person is not a member of one of the departments begin coordinated. a. True b. False Ron meets with his company’s accountant to discuss the budget of anticipated and […]

Which of these is lacking in the goal “profits should be increased in the coming year?” a. Specific and measurable b. Challenging but realistic c. Covers key result areas d. Defined time period e. None of these _____ is power […]

_____ has led to the elimination of many positions in organizations. a. Globalization b. Insourcing c. Differentiation d. Restructuring e. All of these Which of the following refers to the code of moral principles and values that govern behaviors with […]

What type of interview allows the applicant a great deal of freedom in determining the course of the conversation, bringing to light information that could otherwise remain concealed? a. Nondirective interview b. Structured interview c. Panel interview d. Biographical interview […]

Josh evaluates Kandi’s performance and gives her an “outstanding” based on his knowledge that she came to work everyday earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment? a. […]

When properly managed, _____ can create additional value with existing resources, providing a big boost to the bottom line. a. synergy b. competitors c. government contacts d. command structure e. cooperation among customers Rebecca works for a company that has […]

_____ refers to the process of identifying problems and then resolving them. a. Organizing b. Controlling c. Decision-making d. Planning e. Leading Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather […]

The _____ environment represents the outer layer of the environment and affects organizations _____. a. task; indirectly b. general; directly c. internal; directly d. internal; indirectly e. general; indirectly The modular approach is similar to virtual networking. a. True b. […]

People who work for an organization, but not on a permanent or full-time basis are called “employees of choice.” a. True b. False Because of cheap labor, most international business firms are headquartered in the less developed countries of Asia […]

Good examples of _____ decisions are strategic decisions. a. nonprogrammed b. programmed c. insignificant d. recurring e. structured An example of an ethical structure is: a. chief ethics officer. b. a formal statement of company values. c. an equal opportunity […]

_____ is economic development that generates wealth and meets the needs of their current generation while focusing on future generations. a. Ethical management b. Activist strategy c. Sustainability d. Market strategy e. Future management Becoming a successful manager means thinking […]

The ethical concept that argues that moral behaviors produce the greatest good for the greatest number of people is objective dualism. a. True b. False The ethical concept that acts are moral when they promote the individual’s best long term […]

Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong? a. Social responsibility b. Free domain c. Ethics d. Codified law e. Discretionary responsibility Which of […]

According to expectancy theory, for an employee to be highly motivated, E-P expectancy and valence must be maximized. a. True b. False Seeking cheaper sources of materials or labor offshore is called offshoring. a. True b. False Answer: True Reasons […]

In what stage of personal moral development is a person mostly concerned with external rewards and personal consequences of an action? a. Preconventional b. Conventional c. Principled d. Discretionary e. None of these The assumption that “If it’s not illegal, […]

Which of these, according to the leadership grid, is a 1,9 management style? a. Team Management b. Country Club Management c. Middle of the Road Management d. Impoverished Management e. Authority-Compliance The virtue ethics approach to ethical decision making sidesteps […]

Techniques used to monitor external environments include: a. hiring scanning organizations. b. hiring the competitive intelligence professionals. c. government reports. d. professional journals. e. all of these. Which of the following would be the best way for One-Hit-Wonder to decrease […]

Carmen’s group found itself unable to handle a conflict. The group decides to bring in an outside consultant to discuss the conflict with both sides and work toward a resolution. The group is using: a. BATNA. b. a bargaining zone. […]

Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which personality category most closely? a. High Mach b. Low Mach c. High Feeling d. Low Feeling e. Moderate Thinking Companies […]

Zachary, a manager at ExecuComp, receives quarterly reports, which track his department’s production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement? a. Measuring actual performance b. The […]

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict. a. BATNA b. A bargaining zone c. Mediation […]