To inspire employees to achieve goals in today’s difficult economic environment, some
male managers are shifting to a more female-oriented communication style.
a. True
b. False
a. True
b. False
In a(n) _____, people use communication primarily to exchange facts and information.
a. power culture
b. informational culture
c. high-context culture
d. mid-context culture
e. low-context culture
Making explicit statements about the desired team behaviors is a powerful way leaders
influence norms.
a. True
b. False
Reengineering basically means preserving the past by establishing the sequence of
activities by how work was done.
a. True
b. False
Primary stakeholders of an organization include:
a. employees.
b. customers.
c. investors and shareholders.
d. suppliers.
e. all of these.
Sandbox Sally’s, Inc. is making some changes to the work schedules of its employees.
Some of the employees are not happy with the changes. As their manager, Harry tells
them that they can accept it or leave. What approach to change implementation is Harry
using?
a. Negotiation
b. Top management support
c. Participation
d. Coercion
e. Education
Research has shown that network groups:
a. create divisions in the workplace.
b. are bad experiences for minority employees.
c. help retain minority employees.
d. reduce creativity by being homogeneous.
e. none of these.
Successful change requires that organizations be capable of both creating and
implementing ideas, which means the organization must learn to be _____.
a. cordial
b. rightsized
c. ambidextrous
d. compliant
e. intra-focused
In the _____ structure, the organization is viewed as a central hub surrounded by a
network of outside specialists which are sometimes spread all over the world.
a. virtual network
b. matrix
c. functional
d. divisional
e. geographic
After fully developing their new business idea, Holly and Trent recognize the need to
develop a business plan. Typical business plans will include all of the following, except:
Scenario – Holly and Trent
While many others dreamed about owning their own business, Holly Gabrel decided to
do something about it. Holly knew that being self-employed required long hours and
hard work, but with the help of her husband, Trent, Holly was positive that the hours
and the work would be rewarded. First, she and Trent developed a new concept in
sunglasses that could be used by athletes better than the sunglasses now on the market.
Holly and Trent obtained a patent on their invention, and began production and
marketing.
a. mission or vision of the company.
b. information about the suppliers.
c. policy for extending credit to customers.
d. analysis of critical risks that threaten success.
e. all of these should be included.
Benchmark control focuses on the quantity of an end product or service.
a. True
b. False
The Write Pens, Inc. wants to reduce transferring costs by producing closer to the
consumer in a foreign country. This will also help in reducing transportation and storage
costs. Which strategy would be the best to use given the circumstances?
a. Franchising
b. Exporting
c. Direct investing
d. Barter agreement
e. Licensing
A situation would be considered highly favorable to the leader when tasks are highly
unstructured and the leader has little formal authority.
a. True
b. False
Technological advances have resulted in employees becoming more empowered.
a. True
b. False
The use of managerial and organizational tools to direct resources toward
accomplishing strategic results is known as _____.
Strategic management is one type of planning, and it largely determines which
organizations thrive and which ones struggle. It is the decisions and actions used to
formulate and implement strategies that will give an organization a competitive
advantage and enable it to reach its goals. Choose some type of business or specific,
real-world organization, and start to develop a strategy for its long-term growth. Write a
short essay that summarizes the components of strategic management that the
organization needs to use, and provide examples of strategic plans and/or goals at the
three organizational levels that would allow the organization to reach its objectives.
Discuss the differences between groups and teams.
A manager who communicates effectively during a crisis can help his or her
organization survive an upheaval. In a short essay, summarize the four primary skills
managers need when communicating in a crisis, and relate examples of what you
consider to be effective and ineffective crisis management. These can be stories you’ve
experienced personally or stories you’ve learned about in the news.
Power resulting from a leader’s special knowledge or skill regarding the tasks
performed by followers is referred to as _____.
A situational variable that counteracts a leadership style is known as a(n) _____.