1. It is expected that the Hispanic population in the United States will shrink slightly over the next 30 years.
a.
True
b.
False
False
2. The outer layer, the general environment, is widely dispersed and affects organizations directly.
a.
True
b.
False
False
68
3. The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks,
and natural resources such as air, water, and climate.
a.
True
b.
False
False
68
4. Toyota’s response to recent events like the global economic downturn and the deadly tusnami in Japan was to create a
more efficiency driven culture with their focus turned to improve their internal environment instead of outward.
a.
True
b.
False
True
68
5. Customers are the people and organizations in the environment who acquire goods or services from the organization.
a.
True
b.
False
True
68
6. Current employees, management, and especially corporate culture are part of an organization’s internal environment.
a.
True
b.
False
True
68
7. The general environment and the task environment are the two layers of an organization’s external environment.
a.
True
b.
False
True
68
8. McDonalds, Burger King, and Taco Bell are competitors since all three sell fast food to individuals.
a.
True
b.
False
True
69
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
A
9. The raw materials that organizations use to produce its outputs are provided by customers.
a.
True
b.
False
False
69
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
10. The labor market is made up by people in the environment who can be hired to work for an organization.
a.
True
b.
False
True
69
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
11. The technological dimension of the external environment includes scientific and technological advancements in a
specific industry as well as in society at large.
a.
True
b.
False
True
69
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
12. Labor market forces affecting organizations right now include the growing need for computer-literate knowledge
workers and the necessity for continuous investment in human resources through recruitment, education, and training.
a.
True
b.
False
True
69
MGMT.DAFT.15.02-01 – 02–01
13. The international dimension of the external environment represents events originating in foreign countries as well as
opportunities for U.S. companies in other countries.
a.
True
b.
False
True
69
MGMT.DAFT.15.02-01 – 02–01
14. If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a supplier
for Westvaco.
a.
True
b.
False
True
69
MGMT.DAFT.15.02-01 – 02–01
A
15. Customers and competitors are two important sectors of the economic dimension of a firm’s general environment.
a.
True
b.
False
False
69
MGMT.DAFT.15.02-01 – 02–01
16. Organizations must manage environmental uncertainty to be effective.
a.
True
b.
False
True
70
MGMT.DAFT.12.02-02 – 02–02
17. The sociocultural dimension of the general environment includes societal norms and values.
a.
True
b.
False
True
71
MGMT.DAFT.15.02-01 – 02–01
18. The economic dimension of the general environment includes consumer purchasing power.
a.
True
b.
False
True
72
MGMT.DAFT.15.02-01 – 02–01
19. An example of part of the legal-political dimension of the general environment is a government’s report on the decline
of unemployment rate.
a.
True
b.
False
False
72
MGMT.DAFT.15.02-01 – 02–01
A
20. More organizations are requiring all employees to perform boundary-spanning because environmental shifts can
happen quickly.
a.
True
b.
False
True
72–73
MGMT.DAFT.12.02-02 – 02–02
21. Economic problems in other parts of the world have a tremendous impact on U.S. companies.
a.
True
b.
False
True
73
MGMT.DAFT.15.02-01 – 02–01
22. Competitive intelligence professionals are really just in-house snoops who obtain information about other companies.
a.
True
b.
False
True
73
MGMT.DAFT.12.02-02 – 02–02
23. Given the increasing environmental uncertainty, managers in partnering organizations are shifting from a partnership
orientation to an adversarial orientation.
a.
True
b.
False
False
73
MGMT.DAFT.12.02-02 – 02–02
24. A joint venture involves a strategic alliance or program by two or more organizations.
a.
True
b.
False
True
74
MGMT.DAFT.12.02-02 – 02–02
25. Due to the stable environment and lack of technological change, mergers and joint ventures rarely occur in the U.S.
a.
True
b.
False
False
74
MGMT.DAFT.12.02-02 – 02–02
26. Culture can be defined as the ability to speak different languages.
a.
True
b.
False
False
75
MGMT.DAFT.12.02-03 – 02–03
27. Cultural values in organizations are rarely observed, but are rather deeply embedded to the extent that members are
not consciously aware of them.
a.
True
b.
False
False
75
MGMT.DAFT.12.02-04 – 02–04
28. Physical symbols are associated with the surface level of organizational culture.
a.
True
b.
False
True
75
MGMT.DAFT.15.02-04 – 02–04
29. The set of key values, beliefs, and norms, that are shared by members of an organization are combined to create the
symbols of an organization.
a.
True
b.
False
False
77
MGMT.DAFT.15.02-04 – 02–04
30. A narrative based on events within the organization that is frequently repeated is called an organizational story.
a.
True
b.
False
True
77
MGMT.DAFT.15.02-04 – 02–04
31. A phrase or sentence that succinctly expresses a key corporate value is called a story.
a.
True
b.
False
False
77
MGMT.DAFT.15.02-04 – 02–04
32. The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because
the ring had been ordered late is an example of a hero.
a.
True
b.
False
True
77
MGMT.DAFT.12.02-04 – 02–04
33. A ceremony is a planned activity at a special event that is conducted for the benefit of an audience.
a.
True
b.
False
True
77
MGMT.DAFT.12.03-04 – 03–04
34. In determining what cultural values are important for the organization, managers should consider the external
environment as well as the company’s strategy and goals.
a.
True
b.
False
True
MGMT.DAFT.12.03-06 – 03–06
35. In adaptive cultures, managers are concerned with customers and processes that bring about useful change.
a.
True
b.
False
True
78
MGMT.DAFT.12.02-05 – 02–05
36. An achievement culture is found in an environment that is dynamic and requires high-risk decision-making.
a.
True
b.
False
False
79
MGMT.DAFT.15.02-05 – 02–05
37. A results-oriented culture that values competitiveness, aggressiveness, personal initiative, and willingness to work
long and hard to achieve results is called the achievement culture.
a.
True
b.
False
True
79
MGMT.DAFT.12.02-05 – 02–05
38. The consistency culture has an external focus and a consistency orientation for a dynamic environment.
a.
True
b.
False
False
79
MGMT.DAFT.15.02-05 – 02–05
39. In today’s business environment, most companies operate in a stable and rigid environment.
a.
True
b.
False
False
80
MGMT.DAFT.15.02-05 – 02–05
40. Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses
to threats from the external environment, challenging new opportunities, or organizational crises.
a.
True
b.
False
True
81–82
MGMT.DAFT.15.02-05 – 02–05
41. When an organization pays little attention to cultural values and instead focuses on business results, success will be
difficult to sustain in the long run.
a.
True
b.
False
True
82
MGMT.DAFT.12.03-06 – 03–06
42. In a high performance culture, organizations put high emphasis on both culture and solid business performance as
drivers of organizational success.
a.
True
b.
False
True
82
MGMT.DAFT.12.03-06 – 03–06
43. Quadrant A represents organizations that are focused primarily on bottom-line results and pay little attention to
organizational values.
a.
True
b.
False
True
82
MGMT.DAFT.15.02-05 – 02–05
44. Companies in Quadrant D put high emphasis on both culture and solid business performance as drivers of
organizational success.
a.
True
b.
False
False
82
MGMT.DAFT.15.02-05 – 02–05
45. The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates
excitement.
a.
True
b.
False
True
84
MGMT.DAFT.12.02-07 – 02–07
46. The environments in which businesses operate are increasingly _____, requiring managers to be ready to react and
respond to even subtle environmental shifts.
a.
static
b.
universal
c.
constant
d.
dynamic
e.
traditional
67
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
47. _____ includes all elements existing outside the boundary of the organization that have the potential to affect the
organization.
a.
Organizational environment
b.
Internal environment
c.
Task environment
d.
General environment
e.
Technological environment
a
67
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
48. All of these are a part of an organization’s task environment except _____.
a.
b.
c.
d.
e.
68
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
49. Which of these is NOT a part of an organization’s general environment?
a.
Technological
b.
Economic
c.
Competitors
d.
Legal-political
e.
Sociocultural
c
68
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
50. The _____ of the external environment represents events originating in foreign countries as well as opportunities for
American companies in other countries.
a.
national dimension
b.
global dimension
c.
international dimension
d.
Japan’s dimension
e.
U.S. dimension
c
68
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
51. Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups
within U.S. markets. Which demographic category currently has the largest market size?
a.
Baby boomers
b.
Generation X
c.
Generation Y
d.
Tweeners
e.
In-betweeners
a
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
A
52. SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally.
The company sources most of its cocoa and sugar from South American companies. This business relationship highlights
which dimension of the task environment?
a.
Customers
b.
Competitors
c.
Labor market
d.
Culture
e.
Suppliers
e
68
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
A
53. _____ is(are) included in an organization’s task environment.
a.
Suppliers
b.
Accounting procedures
c.
Technology
d.
Government
e.
Demographic characteristics
a
68
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
54. The _____ represents people in the environment who can be hired to work for the organization.
a.
competitors
b.
labor market
c.
suppliers
d.
customers
e.
government
68
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
55. Ally’s Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of
unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external
environment is involved here?
a.
Sociocultural
b.
Competitors
c.
Technological
d.
Labor market
e.
Legal-political
68
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
56. The internal environment within which managers work includes all of the following except _____.
a.
corporate culture
b.
production technology
c.
organization structure
d.
physical facilities
e.
labor market
e
68
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
57. Scientific and technological advancements in a specific industry as well as in society at large are included in which
general environment dimension?
a.
Sociocultural dimension
b.
Legal-political dimension
c.
Economic dimension
d.
Technological dimension
e.
Corporate culture dimension
68
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
58. _____ system draws resources from the external environment and releases goods and services back to it.
a.
Production
b.
Closed
c.
Open
d.
Information
e.
Management
c
69
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
59. The _____ environment represents the outer layer of the environment and affects organizations _____.
a.
task; indirectly
b.
general; directly
c.
internal; directly
d.
internal; indirectly
e.
general; indirectly
e
69
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
60. Which dimension of the general environment represents the demographic characteristics, norms, customs, and values
of the population within which the organization operates?
a.
Legal-political dimension
b.
Economic dimension
c.
Technological dimension
d.
Corporate culture dimension
e.
Sociocultural dimension
e
71
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
61. Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing.
The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on
animals. Animal-One can best be described as a(n):_____.
a.
whistle-blower
b.
government organization
c.
pressure group
d.
sustainable organization
e.
small business
c
71
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
A
62. When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic,
Cuban, and Latin American news and sports, it is responding to changes in _____ environment.
a.
sociocultural
b.
technological
c.
economic
d.
competitors
e.
suppliers
a
71
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
A
63. The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest
rates is called the:
a.
legal-political dimension.
b.
sociocultural dimension.
c.
technological dimension.
d.
economic dimension.
e.
task dimension.
72
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
64. A government inspection has required your company to upgrade the safety equipment in the manufacturing process of
ice creamery. What dimension of the external environment has influenced these upgrades?
a.
Technological
b.
Legal-political
c.
Task
d.
Sociocultural
e.
Economic
72
MGMT.DAFT.15.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
A
65. The _____ dimension of the general environment includes federal, state, and local government regulations.
a.
technological
b.
legal-political
c.
economic
d.
sociocultural
e.
international