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1. It is expected that the Hispanic population in the United States will shrink slightly over the next 30 years.
a.
True
b.
False
2. The outer layer, the general environment, is widely dispersed and affects organizations directly.
a.
True
b.
False
3. The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks,
and natural resources such as air, water, and climate.
a.
True
b.
False
4. Toyota’s response to recent events like the global economic downturn and the deadly tusnami in Japan was to create a
more efficiency driven culture with their focus turned to improve their internal environment instead of outward.
a.
True
b.
False
5. Customers are the people and organizations in the environment who acquire goods or services from the organization.
a.
True
b.
False
6. Current employees, management, and especially corporate culture are part of an organization's internal environment.
a.
True
b.
False
7. The general environment and the task environment are the two layers of an organization's external environment.
a.
True
b.
False
8. McDonalds, Burger King, and Taco Bell are competitors since all three sell fast food to individuals.
a.
True
b.
False
9. The raw materials that organizations use to produce its outputs are provided by customers.
a.
True
b.
False
10. The labor market is made up by people in the environment who can be hired to work for an organization.
a.
True
b.
False
11. The technological dimension of the external environment includes scientific and technological advancements in a
specific industry as well as in society at large.
a.
True
b.
False
12. Labor market forces affecting organizations right now include the growing need for computer-literate knowledge
workers and the necessity for continuous investment in human resources through recruitment, education, and training.
a.
True
b.
False
13. The international dimension of the external environment represents events originating in foreign countries as well as
opportunities for U.S. companies in other countries.
a.
True
b.
False
14. If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a supplier
for Westvaco.
a.
True
b.
False
15. Customers and competitors are two important sectors of the economic dimension of a firm's general environment.
a.
True
b.
False
16. Organizations must manage environmental uncertainty to be effective.
a.
True
b.
False
17. The sociocultural dimension of the general environment includes societal norms and values.
a.
True
b.
False
18. The economic dimension of the general environment includes consumer purchasing power.
a.
True
b.
False
19. An example of part of the legal-political dimension of the general environment is a government's report on the decline
of unemployment rate.
a.
True
b.
False
20. More organizations are requiring all employees to perform boundary-spanning because environmental shifts can
happen quickly.
a.
True
b.
False
21. Economic problems in other parts of the world have a tremendous impact on U.S. companies.
a.
True
b.
False
22. Competitive intelligence professionals are really just in-house snoops who obtain information about other companies.
a.
True
b.
False
23. Given the increasing environmental uncertainty, managers in partnering organizations are shifting from a partnership
orientation to an adversarial orientation.
a.
True
b.
False
24. A joint venture involves a strategic alliance or program by two or more organizations.
a.
True
b.
False
25. Due to the stable environment and lack of technological change, mergers and joint ventures rarely occur in the U.S.
a.
True
b.
False
26. Culture can be defined as the ability to speak different languages.
a.
True
b.
False
27. Cultural values in organizations are rarely observed, but are rather deeply embedded to the extent that members are
not consciously aware of them.
a.
True
b.
False
28. Physical symbols are associated with the surface level of organizational culture.
a.
True
b.
False
29. The set of key values, beliefs, and norms, that are shared by members of an organization are combined to create the
symbols of an organization.
a.
True
b.
False
30. A narrative based on events within the organization that is frequently repeated is called an organizational story.
a.
True
b.
False
31. A phrase or sentence that succinctly expresses a key corporate value is called a story.
a.
True
b.
False
32. The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because
the ring had been ordered late is an example of a hero.
a.
True
b.
False
33. A ceremony is a planned activity at a special event that is conducted for the benefit of an audience.
a.
True
b.
False
34. In determining what cultural values are important for the organization, managers should consider the external
environment as well as the company’s strategy and goals.
a.
True
b.
False
35. In adaptive cultures, managers are concerned with customers and processes that bring about useful change.
a.
True
b.
False
36. An achievement culture is found in an environment that is dynamic and requires high-risk decision-making.
a.
True
b.
False
37. A results-oriented culture that values competitiveness, aggressiveness, personal initiative, and willingness to work
long and hard to achieve results is called the achievement culture.
a.
True
b.
False
38. The consistency culture has an external focus and a consistency orientation for a dynamic environment.
a.
True
b.
False
39. In today’s business environment, most companies operate in a stable and rigid environment.
a.
True
b.
False
40. Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses
to threats from the external environment, challenging new opportunities, or organizational crises.
a.
True
b.
False
41. When an organization pays little attention to cultural values and instead focuses on business results, success will be
difficult to sustain in the long run.
a.
True
b.
False
42. In a high performance culture, organizations put high emphasis on both culture and solid business performance as
drivers of organizational success.
a.
True
b.
False
43. Quadrant A represents organizations that are focused primarily on bottom-line results and pay little attention to
organizational values.
a.
True
b.
False
44. Companies in Quadrant D put high emphasis on both culture and solid business performance as drivers of
organizational success.
a.
True
b.
False
45. The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates
excitement.
a.
True
b.
False
46. The environments in which businesses operate are increasingly _____, requiring managers to be ready to react and
respond to even subtle environmental shifts.
a.
static
b.
universal
c.
constant
d.
dynamic
e.
traditional
47. _____ includes all elements existing outside the boundary of the organization that have the potential to affect the
organization.
a.
Organizational environment
b.
Internal environment
c.
Task environment
d.
General environment
e.
Technological environment
48. All of these are a part of an organization's task environment except _____.
a.
customers
b.
labor markets
c.
competitors
d.
employers
e.
suppliers
49. Which of these is NOT a part of an organization's general environment?
a.
Technological
b.
Economic
c.
Competitors
d.
Legal-political
e.
Sociocultural
50. The _____ of the external environment represents events originating in foreign countries as well as opportunities for
American companies in other countries.
a.
national dimension
b.
global dimension
c.
international dimension
d.
Japan's dimension
e.
U.S. dimension
51. Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups
within U.S. markets. Which demographic category currently has the largest market size?
a.
Baby boomers
b.
Generation X
c.
Generation Y
d.
Tweeners
e.
In-betweeners
52. SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally.
The company sources most of its cocoa and sugar from South American companies. This business relationship highlights
which dimension of the task environment?
a.
Customers
b.
Competitors
c.
Labor market
d.
Culture
e.
Suppliers
53. _____ is(are) included in an organization's task environment.
a.
Suppliers
b.
Accounting procedures
c.
Technology
d.
Government
e.
Demographic characteristics
54. The _____ represents people in the environment who can be hired to work for the organization.
a.
competitors
b.
labor market
c.
suppliers
d.
customers
e.
government
55. Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of
unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external
environment is involved here?
a.
Sociocultural
b.
Competitors
c.
Technological
d.
Labor market
e.
Legal-political
56. The internal environment within which managers work includes all of the following except _____.
a.
corporate culture
b.
production technology
c.
organization structure
d.
physical facilities
e.
labor market
57. Scientific and technological advancements in a specific industry as well as in society at large are included in which
general environment dimension?
a.
Sociocultural dimension
b.
Legal-political dimension
c.
Economic dimension
d.
Technological dimension
e.
Corporate culture dimension
58. _____ system draws resources from the external environment and releases goods and services back to it.
a.
Production
b.
Closed
c.
Open
d.
Information
e.
Management
59. The _____ environment represents the outer layer of the environment and affects organizations _____.
a.
task; indirectly
b.
general; directly
c.
internal; directly
d.
internal; indirectly
e.
general; indirectly
60. Which dimension of the general environment represents the demographic characteristics, norms, customs, and values
of the population within which the organization operates?
a.
Legal-political dimension
b.
Economic dimension
c.
Technological dimension
d.
Corporate culture dimension
e.
Sociocultural dimension
61. Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing.
The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on
animals. Animal-One can best be described as a(n):_____.
a.
whistle-blower
b.
government organization
c.
pressure group
d.
sustainable organization
e.
small business
62. When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic,
Cuban, and Latin American news and sports, it is responding to changes in _____ environment.
a.
sociocultural
b.
technological
c.
economic
d.
competitors
e.
suppliers
63. The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest
rates is called the:
a.
legal-political dimension.
b.
sociocultural dimension.
c.
technological dimension.
d.
economic dimension.
e.
task dimension.
64. A government inspection has required your company to upgrade the safety equipment in the manufacturing process of
ice creamery. What dimension of the external environment has influenced these upgrades?
a.
Technological
b.
Legal-political
c.
Task
d.
Sociocultural
e.
Economic
65. The _____ dimension of the general environment includes federal, state, and local government regulations.
a.
technological
b.
legal-political
c.
economic
d.
sociocultural
e.
international
