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An avoiding style to handle conflict involves a low degree of assertiveness and a low
degree of cooperation.
a. True
b. False
People generally experience _____ when their work matches their needs and interests,
when working conditions and rewards (such as pay) are satisfactory, and when the
employees like their co-workers.
a. job involvement
b. extroversion
c. cognitive dissonance
d. Machiavellianism
e. job satisfaction
Horizontal teams are created by the organization as part of the formal organization
structure.
a. True
b. False
In situations of _____, according to Fiedler, relationship-oriented leaders are more
effective.
a. high favorability
b. moderate favorability
c. high unfavorability
d. no favorability
e. none of these
Entrepreneurs in the sustainer category are rewarded by the personal satisfaction of
being business owners.
a. True
b. False
Without _____, no company can survive over the long run.
a. cost-cutting
b. outsourcing
c. command-and-control approach
d. total quality teamwork
e. innovation
Organizations often lose good employees because front-line managers fail to:
a. give direction.
b. offer challenge.
c. show respect.
d. show recognition.
e. listen to new ideas.
An attractive innovation for entrepreneurs who want to start a business from scratch is
to join a business incubator.
a. True
b. False
_____ means that managers do not have sufficient information about environmental
factors to understand and predict environmental needs and changes.
a. Adaptation
b. Risk
c. Uncertainty
d. Knowledge
e. Education
The horizontal linkage model is best applied to a:
a. low pressure environment.
b. stable environment.
c. environment that requires speed.
d. customer service environment.
e. manufacturing environment.
