A manager forwards information to other organization members in the disseminator
role.
a. True
b. False
The acceptance theory of authority argues that managers have authority because
employees do not have a choice in choosing to accept their commands.
a. True
b. False
Lisa is responsible for coordinating the efforts of several different departments. Which
of the following titles best describes her position?
a. Department manager
b. Middle manager
c. First-level supervisor
d. Project manager
e. Chairman of the board
A formal statement of the organization’s values regarding moral principles and
governing its response to social values is called a code of ethics.
a. True
b. False
A widely used personality test that measures how people differ on all four of Jung’s sets
of paired opposites is the ______.
a. Keirsey personality test
b. Myers-Briggs Type Indicator
c. Eysenck Personality Test
d. Enneagram Personality Type Detector
e. Oxford Capacity Analysis
A high-performance culture is based on all of the following except:
a. solid organizational mission.
b. shared adaptive values.
c. individual employee ownership of bottom-line results.
d. individual employee ownership of organization’s cultural backbone.
e. singular focus on business results.
_____ is not part of the structures and systems pillar of an ethical organization.
a. Corporate culture
b. Code of ethics
c. Ethics committee
d. Whistle-blowing mechanisms
e. Rewarding ethical behavior
_____ power comes from organizational structure and promotes stability, order, and
problem solving within the structure.
a. Motivation
b. Position
c. Leadership
d. Control
e. Referent
The term “quants” refers to financial managers and others who base their decisions on
complex quantitative analysis, under assumption that using advanced mathematics and
technology can accurately predict how the market works.
a. True
b. False
In a recent survey, 37 percent of highly qualified women report that they voluntarily left
or “opted-out” of the workforce at some point in their careers.
a. True
b. False
An informal, person-to-person communication network of employees that is not
officially sanctioned by the organization refers to the grapevine.
a. True
b. False
Anne Chinoda, top executive at Florida Blood Centers, is under pressure to resign
because she took a $71,000 pay increase just months before she laid off 42 employees.
Chinoda’s decision lies in the:
a. domain of codified law. b. domain of free choice.
c. domain of ethics. d. domain of social responsibility.
e. none of these.
The BCG (Boston Consulting Group) matrix evaluates SBUs with respect to their
business growth rate and geographical location.
a. True
b. False
Swift Stock is following which strategy, according to Porter, through the .com
subsidiary?
Scenario – SS.com
Faced with rapidly growing business, Swift Stocks, Inc., a global brokerage company
with the largest market share, recently announced that it has established an on-line stock
investment and trading subsidiary, SS.com, where investors can trade stocks at the
lowest rates in the industry. The .com subsidiary has less than one percent market share
but it faces a very high business growth rate. In the brokerage industry the competition
is fierce and all players are cutting their on-line commission rates.
a. Stability
b. Cost leadership
c. Focus
d. Differentiation
e. Retrenchment
Diet Soda Company has teams with high cohesiveness. Additionally, the teams are
normally focused on their commitment to quality performance. This combination can be
expected to result in high productivity.
a. True
b. False
A higher ranking, senior organizational member who is committed to providing upward
mobility and support to a prot©g©’s professional career is known as a sponsor.
a. True
b. False
Heineken begins by exporting its product into new markets, and then ____ to a local
brewer to establish its position in the market.
a. countertrades
b. licenses
c. exports
d. franchises
e. markets
Finance managers at Big Bend Inc. made a financial blunder when they solely looked at
the previous year’s sales to estimate sales for the coming year. Of which management
bias is this an example?
a. Being influenced by emotions
b. Perpetuating the status quo
c. Seeing what you want to see
d. Justifying past actions
e. Being influenced by initial impressions
The alienated follower is a person who is an independent, critical thinker but is passive
in the organization.
a. True
b. False
Which of the following steps would Vaughn not take in making his decision?
Scenario – Vaughn Bately
Vaughn Bately manages a group of eight electrical engineers at Defiance Designs. His
team is highly trained and well respected by experts both inside and outside the
company. Recently one of Vaughn’s engineers suggested a new technique for the
development and use of an argon laser. There appeared to be rich potential for this
technology, but Vaughn wasn’t certain that developing this technology was the best use
of his limited resources. Vaughn was facing a significant decision.
a. Sense and recognize the decision requirement.
b. Implement the chosen alternative.
c. Create a set of alternatives
d. Diagnose and analyze problem causes.
e. All of these would be included.
A(n) _____ is an unincorporated business owned by two or more people.
In what ways do plans and goals benefit an organization?
Name five dividends of workplace diversity.
In the _____ role, managers initiate improvement projects, identify new ideas, and
delegate idea responsibility to others.
_____ is the forecasting of human resource needs.
_____ change is a change in the attitudes and behaviors of a few employees in the
organization.
Individuals at the _____ level are guided by an internal set of values and standards and
will even disobey rules or laws that violate these principles.
Even good managers will make mistakes that are caused by bias. Bias is a partial
perspective that clouds good judgment. In a short essay, define the six biases that can
cause a manager to make bad decisions. Then, describe a situation that is public
knowledge where bias was reflected in the manager’s decision-making process.