A process in which lower level managers anticipate their department’s resource needs
and pass them to top management for approval is called top-down budgeting.
a. True
b. False
A systematic process of gathering and interpreting information about the essential
duties refers to job design.
a. True
b. False
What percentage of a manager’s time is spent in direct communication?
a. 20 percent
b. 100 percent
c. 50 percent
d. 80 percent
e. 40 percent
Shyloh is a research analyst who gets things done mostly through her own efforts,
relying on herself rather than others. Shyloh can best be described as a(n):
a. first-line manager.
b. middle manager.
c. individual performer.
d. top manager.
e. functional manager.
Which of the following concepts argues that organizations can find innovative ways to
create wealth at the same time they are preserving natural resources?
a. Preservation
b. Conservation
c. Environmentalism
d. Protectionism
e. Sustainability
Janessa is the CEO of a privately-held software company. In defining corporate-level
strategies, which of the following questions would she most likely be concerned with?
a. How do we compete?
b. What business are we in?
c. How does marketing support the business?
d. How can we maximize profits?
e. How can we make manufacturing processes more efficient?
The scientific management perspective refers to the management thinking and practice
that emphasizes satisfaction of employees’ basic needs as the key to increased worker
productivity.
a. True
b. False
Jenna has been given the assignment of determining how many new tellers her bank
will need to hire over the next five years. Which of the following questions is irrelevant
to her task?
a. How many tellers are expected to retire over the next five years?
b. What new technologies (e.g., automated teller machines) will be introduced over the
next five years?
c. How many new branches does the bank expect to open over the next five years?
d. All of these are relevant.
e. All of these are irrelevant.
A leader who works to fulfill subordinates’ needs and goals as well as to achieve the
organization’s larger mission is called a servant leader.
a. True
b. False
Which of the following is NOT one of Porter’s competitive forces?
a. Potential new entrants
b. Bargaining power of suppliers
c. Bargaining power of stockholders
d. Bargaining power of customers
e. Rivalry among competitors
An example of _____ dimension is that Dixon Ticonderoga Co. is in trouble because of
increased competition especially from low-cost pencil companies in China.
Megan is a manager at Botell International. She is very friendly and extremely
respectful of her subordinate’s welfare. She can be described as:
a. high in initiating structure.
b. low in initiating structure.
c. high in consideration.
d. a team leader.
e. task-oriented manager.
_____ is primarily responsible for operational goals/plans.
a. Middle management
b. Board of directors
c. Consultants
d. Top management
e. Lower management
Ethical behavior occurs when decisions enable an individual or company to gain at the
expense of society.
a. True
b. False
Donovan understands that perceived inequity creates tensions within individuals that
motivate them to bring equity back into balance, and one of his production supervisors
feels that she is underpaid. Which of the following is not a common method for
reducing perceived inequity?
Scenario – Donovan Zorn
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles
Unlimited. He was responsible for 232 workers and had a span of control of eight lower
level managers. Donovan has decided to try to increase performance and productivity
by the careful use of motivational theories.
a. Change in his inputs to the organization
b. Change his outcomes from the organization
c. Distort his perception
d. Leave the job for a new one
e. All are common methods
Authority is the right to use resources, make decisions and issue orders in an
organization.
a. True
b. False
Process theories emphasize the needs that motivate people.
a. True
b. False
_____ refers to borrowing money that has to be repaid in order to start a business.
a. Venture capital
b. Debt financing
c. Equity financing
d. Franchising
e. Licensing
_____ means that the people with authority and responsibility are subject to reporting
and justifying task outcomes to those above them in the chain of command.
After a workforce has been recruited, selected, and developed, it must be maintained. In
a short essay, defend the concept that an organization’s compensation structure is as
important as rightsizing in maintaining an effective workforce.
The _____ stage of development is a period of orientation and getting acquainted.
A(n) _____ includes anticipated and actual expenses for each responsibility center and
for the total organization.
According to Hersey and Blanchard, _____ and _____ works best for employees with
moderate readiness.
Describe the four elements that enable employees to become empowered.
Briefly explain expectancy theory.
The firm’s financial performance for a given time period is shown on the _____.