There are three components to cultural intelligence: cognitive, emotional, and physical.
a. True
b. False
Which of the following refers to a method of directing, instructing and training a person
with the goal to develop specific management skills?
a. Mentoring
b. Shadowing
c. Coaching
d. Apprenticeship
e. Guiding
If ABC International has standardized its product line throughout the world it is
pursuing a:
a. multidomestic strategy.
b. retrenchment strategy.
c. diversity strategy.
d. globalization strategy.
e. liquidation strategy.
Which of the following is not a criticism of scientific management?
a. It does not appreciate the social context of work.
b. It does not appreciate the higher needs of workers.
c. It does not appreciate the careful study of tasks and jobs.
d. It does not acknowledge variance among individuals.
e. It tends to regard workers as uninformed and ignored their ideas and suggestions.
Recently, a high level manager at Trophy Trinkets noted a rise in customer satisfaction
complaints. This rise is inconsistent with Trophy’s goals in this area. This manager has
identified:
a. a need for change.
b. a critical incident.
c. a behavioral occurrence.
d. an environmental opportunity.
e. a SWOT analysis.
Social responsibility is management’s obligation to make choices and take actions that
will contribute to the welfare and interests of society as well as the organization.
a. True
b. False
Ethics, found between the domains of law and free choice, is the code of moral
principles that governs any individual or groups.
a. True
b. False
Ahmad is a new manager at AJ Homes Company. He has absolutely no experience as a
manager nor does he know the technology of his department well. These two factors
prevent Ahmad from directing his workforce. This is an example of _____ impacting
leadership styles and behaviors.
a. substitutes
b. neutralizers
c. contingencies
d. citizenship
e. transformation
When making a performance evaluation, which of the following suggestions would
NOT help Gregory?
Scenario – Gregory Trout
Gregory Trout has just received a memo explaining that because of his department’s
success with the newly developed Trout, Inc., that his request for three new employees
has been approved. Gregory now faces the challenge of working with the areas of
human resource management in recruiting, selecting, training and maintaining effective
employees.
a. Be personally knowledgeable about the employee’s job and performance levels.
b. Be prepared to tell and sell his view to the employee when necessary.
c. Give more frequent feedback to newer employees.
d. All of these suggestions would be helpful.
At RWI Distilleries, rules and procedures are used only when necessary. Instead, shared
goals and values guide employee behavior. RWI uses what type of organizational
control?
a. Centralized control
b. Hierarchical control
c. Decentralized control
d. Top-down control
e. Balanced control
Where the organization wants to be in the future and how to get there defines
controlling.
a. True
b. False
A(n) _____ team uses computer technology and groupware so that geographically
distant members can collaborate on projects and reach common goals.
Whereby a company builds a subsidiary from scratch in a foreign country, is referred to
as a(n) _____, and is the most risky type of direct investment.
Education, religious beliefs, military experience, geographic location and income are all
_____ dimensions.
A manager can put together a(n) _____ of people, but never build a(n) _____.
_____ justice argues that individuals should be compensated for the cost of their
injuries by the party responsible.
Explain employee growth-need strength and its relationship to the job characteristics
model.
An OD specialist who contracts with an organization to facilitate change is called a(n)
_____.
The manager of a new research and development firm wants to ensure that all business
performed follows ethical practices. Compose a brief company policy statement that
explains the concept of “ethical behavior” in a way that all employees understand
expectations. Be sure to make clear the relationship between ethics, law, and free
choice.
An increasing number of corporations are implementing “green” or environmentally
friendly practices, such as sustainable development. Choose some type of business, then
write a short essay in which you explain how the concept of sustainability could be used
in that business, how success is measured in the organization, and what you perceive to
be the value of sustainable development.
Identify the three factors that typically influence centralization versus decentralization.