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1. Today, organizations recognize that diversity is a business imperative and perhaps the single most important factor of
the twenty-first century for organization performance.
a.
True
b.
False
2. The genuine efforts to accept and manage diverse people in North America are a phenomenon that emerged in the
1800s.
a.
True
b.
False
3. Today's workforce is growing older with an average age of 40.8 years in 2006 and it is expected to increase to 42.1
years in 2016.
a.
True
b.
False
4. In 1970, Joseph Searles became the first African American member of the New York Stock Exchange.
a.
True
b.
False
5. In 2010, PepsiCo appointed its first female CEO.
a.
True
b.
False
6. Because employees with different backgrounds bring different options and ideas to the table, a diverse workforce may
lead to increased conflict, anxiety, and misunderstanding.
a.
True
b.
False
7. The aging population phenomenon is a huge factor in the United States and Canada. On other continents, the workforce
is actually becoming younger.
a.
True
b.
False
8. The traditional dimension of diversity can be acquired or changed throughout one's lifetime.
a.
True
b.
False
9. Age, race, and gender are included in the primary dimension of diversity.
a.
True
b.
False
10. Nationality and work style are included in the inclusive dimension of diversity.
a.
True
b.
False
11. Traditional dimensions of diversity such as work style, communication style, and educational or skill level are
particularly relevant in the organizational setting.
a.
True
b.
False
12. Managing diversity means creating a climate in which the potential advantages of diversity for organizational or group
performance are maximized while the potential disadvantages are minimized.
a.
True
b.
False
13. According to MANAGER'S SHOPTALK in Chapter 13, the best managers are good at leveraging the differences in
their workforce.
a.
True
b.
False
14. A diverse workforce is better able to anticipate and respond to changing consumer needs.
a.
True
b.
False
15. Homogeneous top management teams tend to be broadminded in their perspectives.
a.
True
b.
False
16. One of the consequences of diversity in the workplace is that there is a decreased quality of team problem solving.
a.
True
b.
False
17. Unfortunately, companies that foster a diverse workforce increases turnover, absenteeism, and the risk of lawsuits.
a.
True
b.
False
18. Discrimination is the tendency to view people who are different as being deficient.
a.
True
b.
False
19. A rigid, exaggerated, irrational belief associated with a particular group of people defines prejudice.
a.
True
b.
False
20. Stereotype threat describes the psychological experience of a person who, usually engaged in a task, is aware of a
stereotype about his or her identity group suggesting that he or she will not perform well on that task.
a.
True
b.
False
21. Stereotyping is based on cultural differences verified by scientific research methods.
a.
True
b.
False
22. Stereotypes assume that all members of a group have the same characteristics.
a.
True
b.
False
23. An organization which accommodates several subcultures, including employees who would otherwise feel isolated
and ignored refers to pluralism.
a.
True
b.
False
24. The belief that your group and subculture is not as good as other groups and subcultures is ethnocentrism.
a.
True
b.
False
25. A culture that accepts only one way of doing things and one set of values and beliefs, produced by ethnocentrism, is
known as monoculture.
a.
True
b.
False
26. The belief that ethics are not absolute but instead need to be evaluated relative to the situation refers to
ethnorelativism.
a.
True
b.
False
27. Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.
a.
True
b.
False
28. An invisible barrier that separates women and minorities from advancement to important lateral movement within the
organization defines the glass ceiling.
a.
True
b.
False
29. In a recent survey, 37 percent of highly qualified women report that they voluntarily left or "opted-out" of the
workforce at some point in their careers.
a.
True
b.
False
30. Research shows that companies with several senior-level women underperform financially and organizationally in
comparison to those without senior-level women.
a.
True
b.
False
31. Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.
a.
True
b.
False
32. The first step in diversity skills training is to help people learn how to communicate and work effectively in a diverse
environment.
a.
True
b.
False
33. Diversity training is special training which can help people become aware of their own biases and stereotypes, and is
used by many organizations.
a.
True
b.
False
34. A higher ranking, senior organizational member who is committed to providing upward mobility and support to a
protégé's professional career is known as a sponsor.
a.
True
b.
False
35. The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.
a.
True
b.
False
36. Research indicates that women and minorities are more likely than men to develop mentoring relationships.
a.
True
b.
False
37. Mentoring programs are not consistent with the Civil Rights Act of 1991 that requires the diversification of middle
and upper management.
a.
True
b.
False
38. Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act
a.
True
b.
False
39. Solicitation with the promise of reward is the highest level of sexual harassment.
a.
True
b.
False
40. According to the U.S. Supreme Court, sexual harassment does not include harassment by the same sex.
a.
True
b.
False
41. Today, minorities account for about two-third of the U.S. population.
a.
True
b.
False
42. An important characteristic of network groups is that they are created informally by employees, not the organization,
and membership is voluntary.
a.
True
b.
False
43. _____ serves as invisible barriers to important horizontal movement within the organization.
a.
Barriers to entry
b.
Affirmative action
c.
Equal opportunity
d.
The glass wall
e.
The glass ceiling
44. Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?
a.
Generation X
b.
Generation Y
c.
Baby boomers
d.
Teeny boppers
e.
Generation A
45. All of the following are changes that are reshaping our workforce EXCEPT:
a.
aging workforce.
b.
growth in Hispanic and Asian workers.
c.
women outnumbering men
d.
growth in foreign-born population.
e.
younger workforce.
46. Which racial or ethnic category currently represents the largest and fastest growing minority group?
a.
White
b.
African American
c.
Asian
d.
Hispanic
e.
Native American
47. The average U.S. worker, today, is _____ than ever.
a.
more likely to be married
b.
younger
c.
older
d.
more likely to be male
e.
uneducated
48. Which of the following group is expected to grow the most in employment from 2008 to 2018?
a.
Hispanic
b.
Asian
c.
African American
d.
European
e.
White
49. _____ is defined as all the ways in which people differ.
a.
Multiplicity
b.
Diversity
c.
Seniority
d.
Culture
e.
Variation
50. Traditional model dimensions of diversity include:
a.
income.
b.
race.
c.
parental status.
d.
education.
e.
religious beliefs.
51. Inclusive dimensions of diversity include:
a.
income.
b.
nationality.
c.
pay level.
d.
work style.
e.
all of these.
52. All of the following are traditional model dimensions of diversity EXCEPT:
a.
age.
b.
sexual orientation.
c.
religious beliefs.
d.
physical ability.
e.
all of these are primary dimensions of diversity.
53. All of these are inclusive dimensions of diversity EXCEPT:
a.
parents.
b.
lifestyle.
c.
income.
d.
military experience.
e.
sexual orientation.
54. Inclusive dimensions of diversity:
a.
have a greater impact than do primary dimensions.
b.
are inborn.
c.
can change throughout one's lifetime.
d.
include such factors as gender.
e.
none of these.
55. Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a
person’s lifetime, such as race, gender, age, and disability. Hopetech’s diversity plan follows which model of corporate
diversity?
a.
Inclusive model
b.
Exclusive model
c.
Traditional model
d.
Learning model
e.
Static model
56. According to MANAGER'S SHOPTALK in chapter 13, which of the following is not a characteristic used to help
foreign managers understand Americans?
a.
Americans are formal.
b.
Americans value punctuality.
c.
Americans believe in work.
d.
Americans are independent and individualistic.
e.
Americans are competitive.
57. Which of the following is not a dividend of workplace diversity?
a.
Reduced costs associated with high turnover, absenteeism, and lawsuits.
b.
Increased understanding of the marketplace.
c.
Better use of employee talent.
d.
Increased costs associated with high turnover, absenteeism, and lawsuits.
e.
Enhanced quality of team problem solving.
58. Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company
implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and
absenteeism. This example highlights which dividend of workplace diversity?
a.
Better use of employee talent
b.
Increased understanding of the marketplace
c.
Increased quality of team problem solving
d.
Enhanced breadth of understanding in leadership positions
e.
Reduced costs associated with high turnover, absenteeism, and lawsuits
59. In a family where both parents work, which of the following may be helpful to accommodate the parents’ needs?
a.
Childcare
b.
Flexible work schedule
c.
Home-based employment
d.
Maternity or paternity leaves
e.
All of these
60. _____ means creating a climate in which the potential advantages of diversity for organizational or group performance
are maximized while the potential disadvantages are minimized.
a.
Managing diversity
b.
Maxi-Min approach
c.
Managing differentiation
d.
Advantageous approach
e.
Maximum benefit approach
61. _____ is a rigid, exaggerated, irrational belief associated with a particular group of people.
a.
Label
b.
Prejudice
c.
Typecast
d.
Discrimination
e.
Stereotype
62. Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers
told her, “Don’t be such a girl, attack that presentation!” Now Stephanie is so concerned about appearing tough that she
can barely concentrate on the content of the presentation. Stephanie’s anxiety stems from:
a.
stereotype
b.
ethnocentrism
c.
plurality
d.
glass ceiling threat
e.
the female advantage
63. Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and
stereotypes and to develop the skills for managing and working in a diverse workplace?
a.
Globalization training
b.
Human resource training
c.
Cultural training
d.
Diversity training
e.
Empathy training
64. _____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or
her identity group suggesting he or she will not perform well on that task.
a.
Typecast threat
b.
Discriminatory threat
c.
Labeling
d.
Stereotype threat
e.
Classified threat
