Caleb is a manager at Computer-Care Company. He is expected to consider the effort of
each decision alternative on all parties and select the one that optimizes the satisfaction
for the greatest number of people. This is an example of the:
a. utilitarian approach.
b. individualism approach.
c. moral-justice approach.
d. justice approach.
e. soft-line managerial approach.
In the process of implementing the balanced scorecard approach at his company,
operations manager Seth Howard wonders whether internal activities and processes add
value for customers and shareholders. This involves which dimension of the balanced
scorecard?
a. Customers
b. Learning and growth
c. Financials
d. External business processes
e. Internal business processes
_____ is a concept that proposes that corporations can alleviate poverty and other social
ills by selling to the world€s poorest people.
a. Cream of the crop
b. Skimming the barrel
c. Bottom of the pyramid
d. Top of the peak
e. Base hierarchy
Total quality management:
a. is based on the ideas of Frederick Taylor.
b. gives managers total responsibility for achieving quality goals.
c. gives all employees the responsibility for achieving quality goals.
d. was first successfully implemented in the United States.
e. is all of these.
The degree of international involvement for the joint venture is an example of:
Scenario – Sharon Cannon
Sharon Cannon was an MBA student in Detroit, Michigan, with a managerial position
at the Ford Motor Company plant. She was invited to join a company that had entered
into a joint venture with a German firm to manage a Volkswagen plant. Sharon would
be under contract for one year, with an option to renew for a total of three years. Her
salary would be 350% more than she was currently earning, and she would be given
two all-expenses paid vacations each year. The money and the benefits sounded very
nice, but Sharon wasn’t sure what the best choice would be.
a. outscoring.
b. exporting.
c. licensing.
d. direct investing.
e. greenfield venture.
Recency supports the old truism that first impressions really do count.
a. True
b. False
The _____ is the individual who is assigned the role of challenging assumptions made
by the group.
a. group gadfly
b. multiple advocate
c. devil’s advocate
d. brainstormer
e. inferior member
Within a single individual, management and leadership reflect the same sets of qualities
and skills that frequently overlap.
a. True
b. False
_____ is considered a decision that enables an individual or company to benefit at
society’s expense.
a. A legal behavior
b. An unethical behavior
c. An economic responsibility
d. A discretionary responsibility
e. A responsible behavior
Stan is the owner of a small marketing firm. He designs ad campaigns that specifically
target demographic groups within U.S. markets. Which demographic category currently
has the largest market size?
a. Baby boomers
b. Generation X
c. Generation Y
d. Tweeners
e. In-betweeners