A cultural attitude marked by the tendency to regard one’s own culture as superior to
others is called:
a. ethnocentrism.
b. polycentrism.
c. geocentrism
d. technocentrism.
e. none of these.
Which of the following is NOT a part of adapting the organization to changes in the
environment for coping with high environmental uncertainty?
a. Boundary-spanning roles
b. Advertising/public relations
c. Mergers/joint ventures
d. Interorganizational partnerships
e. All of these are a part of organizational response in adapting the organization to
changes in the environment.
Which of these managers are responsible for the manufacturing and marketing
departments that make or sell the product or service?
a. Top
b. Line
c. First-line
d. Staff
e. Project
Which of the following is a basic aim of diversity awareness training?
a. Teaching people the differences between women and men
b. Helping individuals become aware of their own prejudices
c. Complying with federal employment law
d. Reinforcing stereotypes employees may hold
e. Helping individuals become aware of management’s prejudices
Team members, in decentralized networks, must communicate through one individual
to solve problems or make decisions.
a. True
b. False
The decision by Paula Reid, the manager who statted the U.S. Secret Service
prostitution scandal in Catagena, was based largely on the _____ approach
a. justice
b. moral-rights
c. obstructive
d. individualism
e. practical
Which of the following is the type of business that most entrepreneurs start?
a. Retail
b. Manufacturing
c. Service
d. All of these
e. Retail and manufacturing only
_____ specifies a goal of no more than 3.4 defects per million parts.
a. Benchmarking
b. Total quality management
c. Six sigma
d. Balanced scorecard
e. Jugaad
Which of these is(are) primarily concerned with tactical goals/plans?
a. Middle management
b. Board of directors
c. Consultants
d. Senior management
e. Lower management
Recently, Beagle Boutique was attempting to hire a middle manager. They were looking
for an intelligent, active, and creative individual. Which approach to leadership was
Beagle using?
a. The contingency approach
b. The situational approach
c. The trait approach
d. The behavioral approach
e. The substitute approach
Information distortion or loss of message content is a major problem with:
a. upward communication.
b. formal communication.
c. downward communication.
d. informal communication.
e. horizontal communication.
SS.com subsidiary for Swift Stocks can be classified as a _____.
Scenario – SS.com
Faced with rapidly growing business, Swift Stocks, Inc., a global brokerage company
with the largest market share, recently announced that it has established an on-line stock
investment and trading subsidiary, SS.com, where investors can trade stocks at the
lowest rates in the industry. The .com subsidiary has less than one percent market share
but it faces a very high business growth rate. In the brokerage industry the competition
is fierce and all players are cutting their on-line commission rates.
a. cash cow
b. dog
c. star
d. question mark
e. stuck in the middle business
Focusing manager and employee efforts on activities that will lead to goal attainment is
a benefit of what management method?
a. Tactical planning
b. Contingency planning
c. Single-use planning
d. Management by objectives
e. Management by walking around
_____ refers to dialogue across boundaries and hierarchical levels about the team or
organization’s vision, critical strategic themes, and values that help achieve important
goals.
a. Tactical discussion
b. Strategic conversation
c. Intentional chat
d. Calculated exchange
e. Deliberate talk
Effective virtual team leaders use technology to build relationships through all of the
following ways EXCEPT:
a. bring attention to and appreciate divers skills and opinions.
b. scrutinize electronic communication patterns.
c. use technology to enhance communication and trust.
d. ensure timely responses online.
e. manage online socialization.