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When a team is in moderate competition with other teams, its cohesiveness decreases as
it strives to win.
a. True
b. False
The degree to which an organization achieves a stated goal refers to:
a. effectiveness.
b. synergy.
c. conceptual skill.
d. efficiency.
e. human skill.
Which of the following is a commonly-cited limitation of planning?
a. Plans limit employee motivation and commitment.
b. Plans make resource allocation more difficult.
c. Plans make it more difficult to measure standards of performance.
d. Plans boost intuition and creativity.
e. Plans can create a false sense of security.
Which of the following restricts mandatory retirement?
a. The Americans with Disabilities Act
b. The Immigration Reform and Control Act
c. The Vocational Rehabilitation Act
d. The Age Discrimination in Employment Act
e. The Vietnam-Era Veterans Readjustment Act
Management by objectives, single-use plans, and standing plans are all management
planning approaches.
a. True
b. False
Which of the following pairs of alternatives closely resemble each other in the amount
of ownership, control and risk obtained in operating international businesses?
a. Direct investment/franchising
b. Wholly owned foreign affiliate/countertrade
c. Exporting/licensing
d. Franchising/licensing
e. All of these
Which of the following refers to a higher ranking, senior organizational member who is
committed to providing upward mobility and support to a prot©g©'s professional
career?
a. Sponsor
b. Mentor
c. Expatriate
d. Delegate
e. Advisor
The implementation of total quality management involves the use of many techniques
such as quality circles, benchmarking, Six Sigma principles, reduced cycle time, and
continuous improvement.
a. True
b. False
Which of the following refers to the deployment of organizational resources to achieve
strategic goals?
a. Planning
b. Controlling
c. Organizing
d. Leading
e. Strategic management
Many companies are finding that creating a humane work environment that allows
people to achieve a balance between work and personal life is also a great high-level
motivator.
a. True
b. False
Positions organized in a hierarchy of authority is an important characteristic of:
a. scientific management.
b. bureaucratic organizations.
c. quantitative management.
d. the human relations movement.
e. total quality management.
Customer service, external business processes, financial performances, and the
organization's capacity for learning and growth are the four major perspectives of the
balanced scorecard.
a. True
b. False
_____ is part of the new social contract for employees.
a. Job security
b. A cog in the machine
c. Knowing
d. Employability, personal responsibility
e. Routine jobs
Which of the following is a bar graph that measures planned and completed work along
each stage of production by time elapsed?
a. Time and Work chart
b. Gantt chart
c. Time and Motion chart
d. Production and Delivery chart
e. Gilbreth chart
Companies that think _____ have a competitive edge.
a. globally
b. regionally
c. nationally
d. strategically
e. "customers first"
