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119. Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and
emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business
environment?
a.
Natural
b.
Sociocultural
c.
Legal/Political
d.
International
e.
Internal
Scenario - Nikki Williams
Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing
signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward
system focused on old reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had
recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change the way
employees thought about the firm and the way they related to one another. She further recognized that a lasting solution to
her problem required a fundamental shift in perception.
120. Nikki could use the following to affect the corporate culture:
a.
structured symbolic logic.
b.
stories about political heroes.
c.
stories about company officers, stressing a value.
d.
stories about economic depression.
e.
all of these.
121. Nikki could hold _____, which are planned activities at special events to provide examples of company values.
a.
ceremonies
b.
slogans
c.
symbols
d.
pictures of heroes
e.
none of these
122. Industrial Instruments operates in an environment that requires fast response and high-risk decision making. Which
type of culture may be appropriate here?
a.
Consistency
b.
Adaptability
c.
Clan
d.
Achievement
e.
Involvement
123. To affect the value system, Nikki will be working primarily with:
a.
the legal-political dimension.
b.
the sociocultural dimension.
c.
the internal cultural dimension.
d.
the economic dimension.
e.
the external dimension.
Scenario - Melissa Hill
Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the
declining record sales the company was facing. Melissa needed to find a way to find out what the customers really
wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that she find
the correct strategy and information because the company was in financial trouble. The company's President wanted all
employees to help find information and work as a team to develop better relationships that might help the company. He
also stated that he wanted the company to remain an independent company. Melissa realized that through hard work and
team efforts, the company could get back on its feet as soon as they got reliable information.
124. Melissa will be working primarily with:
a.
the legal-political dimension.
b.
the labor market.
c.
the internal cultural dimension.
d.
pressure groups.
e.
the sociocultural dimension.
125. The problem Melissa faced was:
a.
culture gap.
b.
structural instability.
c.
environmental uncertainty.
d.
company transformation.
e.
legal problems.
126. Which of the following would be the best way for One-Hit-Wonder to decrease its uncertainty?
a.
To create boundary-spanning roles
b.
To eliminate interorganizational partnerships
c.
To merge with another company
d.
To create a joint venture
e.
None of these
127. Which of the following best describes One-Hit-Wonder's culture?
a.
Clan culture
b.
Achievement culture
c.
Consistency culture
d.
Adaptability culture
e.
None of these
128. The external _____ includes all elements existing outside the boundary of the organization that have the potential to
affect the organization.
129. The _____ is the outer layer that is widely dispersed and affects organizations indirectly.
130. A(n) _____ includes the elements within the organization's boundaries.
131. The _____ environment includes the sectors that conduct day-to-day transactions within the organization.
132. An example of _____ dimension is that Dixon Ticonderoga Co. is in trouble because of increased competition
especially from low-cost pencil companies in China.
133. The ______ environment represents an ever-changing and uneven playing field compared with domestic
environment.
134. The _____ dimension of the general environment includes scientific and technological advancements in a specific
industry and in society.
135. The _____ dimension of the general environment represents the demographic characteristics as well as the norms,
customs, and values of the general population.
136. The general economic health of the country or region in which the organization operates is represented by the _____
dimension.
137. The _____ dimension includes government regulations at the local, state, and federal levels.
138. The _____of the general environment includes all elements that occur naturally on earth.
139. Included in a(n) _____ environment are sectors that have a direct working relationships with the organization, among
customers, competitors, suppliers, and the labor market.
140. Managers today are concerned because technologically speaking, the _____ has given more power to customers and
enabled them to directly impact an organization.
141. ______ are organizations in the same industry that provide goods or services to the same set of customers.
142. People and organizations that provide raw materials the organization uses to produce its output are called _____.
143. The _____ represents people in the environment who can be hired to work for the organization.
144. Not having sufficient information about environmental factors to understand and predict environmental needs and
changes is called _____.
145. When environmental factors change rapidly, the organization experiences _____ uncertainty.
146. _____, _____, and _____ are three types of strategies that organizations can use to adapt to environmental changes.
147. Roles assumed by people that link the organization with the external environment are called _____ roles.
148. Interorganizational partnerships allow companies to join together to become _____ and share _____.
149. A(n) _____ is when two or more organizations combine to make one organization.
150. A(n) _____ involves a strategic alliance or program by two or more organizations.
151. _____ are becoming more popular as organizations strive to keep up with technological advancements and compete
in the global economy.
152. _____ can be defined as the set of key values, beliefs, understandings, and norms shared by members of an
organization.
153. An object, act, or event that conveys meaning to others is known as a(n) _____.
154. A(n) _____ is a narrative based on true events that is repeated frequently and shared among organizational
employees.
155. The deeds of _____ are extraordinary, but not so extraordinary that other employees cannot perform the same deeds.
156. A slogan is a phrase or a sentence that concisely communicates a key corporate _____.
157. Adaptability culture emerges in an environment that requires _____response and _____ decision making.
158. A culture that is a results-oriented that values competitiveness, aggressiveness, personal initiative, and willingness to
work long and hard to achieve results is called _____.
159. The _____ culture places high value on HR, and the organization may be characterized by a caring, family-like
atmosphere.
160. Organizations with internal focuses and consistency orientations for a stable environment should create a(n) _____
culture.
161. _____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats
from the external environment, challenging new opportunities, or organizational crises.
162. A primary way in which managers shape cultural norms and values to build a high-performance culture is through
_____.
163. A(n) _____ defines and uses signals and symbols to influence corporate culture.
164. List the five dimensions of the general environment.
165. List three visible artifacts of an organization's culture.
166. List two reasons why ceremonies are held in an organization.
167. Name one of the two dimensions that the categories of culture are based on.
168. Name one of the two dimensions that organizations with high-performance cultures emphasize.
169. Define the organizational task environment. List the four things this environment includes that could influence an
organization.
170. Name the five dimensions of the general environment and describe each dimension.
171. Briefly describe the task environment and its four primary sectors
172. What are the three basic strategies for dealing with increased uncertainty with respect to customers, competitors,
suppliers, or government regulations?
173. Based on the model in the text, discuss the relationship between external environmental characteristics and
uncertainty.
174. Discuss the different levels of culture.
175. List the four categories of culture and describe what kind of environments each fit best in.
176. Briefly discuss the two key areas that cultural leaders influence culture.
177.
An organizational environment is influenced by both external and internal factors. Write a short essay
summarizing the concept of the organizational ecosystem. Include an example (real or fictional) of how changes
in the general environment and the task environment may affect a business.
178.
Uncertainty in a business environment refers to lacking sufficient information necessary to predict future environmental
needs and changes. Turbulence in a business environment refers to the amount of change and complexity that exists in
that organizational environment. Choose one of the strategies that managers use to adapt to environmental changes, and
write a short paragraph that gives your assessment of the ethical issues that might arise from its use.
179.
Corporate or organizational culture is the set of values, beliefs, understandings, and norms shared by those who are its
members. It guides how people within the organization interact with one another, and how the organization interacts with
the external environment. Organizations will often use symbols, stories, slogans, heroes, and ceremonies as expressions of
their corporate culture. Select five well-known corporate slogans and symbols. For each, interpret what belief or value you
think the company is trying to convey with the slogan and symbol. Then rewrite the slogan to show how you really feel
about the company or its product.
180. For an organization to be effective, its internal culture should align with organizational strategy and the needs of the
external environment. The manager must determine what kind of culture (or combination of cultures) is necessary in order
to succeed in the environment. Write a short essay that describes each of these four types of corporate culture, and defends
the type that you think gives a company the most competitive advantage:
Adaptability culture
Achievement culture
Involvement culture
Consistency culture
181.
Managers shape cultural norms and values in an organization through cultural leadership. Write a short essay that defines
cultural leadership and describes some methods a cultural leader may use to ensure high-performance in his organization.
In your opinion, is the role of cultural leader "motivation" or "manipulation?” Explain your answer in your essay.
