The internal environment within which managers work includes all of the following
except _____.
a. corporate culture
b. production technology
c. organization structure
d. physical facilities
e. labor market
Which of the following is NOT a tool for executing a plan?
a. Management by objectives
b. Operations map
c. Performance dashboards
d. Single use plans
e. Decentralized responsibility
The three distinct steps for achieving behavioral and attitudinal change with
organizational development are planning, changing,and stabilizing.
a. True
b. False
Which of the following countries possesses a high degree of assertiveness?
a. Spain
b. Sweden
c. Japan
d. Iceland
e. Switzerland
After decades of being a manager, Jeffrey has learned that an organizational structure
that is effective for one company is likely to be ineffective for a different company. This
knowledge reflects which current management perspective?
a. Systems thinking
b. Contingency view
c. Total quality management
d. Benchmarking
e. Scientific management view
A rigid, exaggerated, irrational belief associated with a particular group of people
defines prejudice.
a. True
b. False
One of the most dangerous performance evaluation errors is _____, which places an
employee into a class or category based on one or a few traits or characteristics.
a. homogeneity
b. the halo effect
c. stereotyping
d. diversion
e. leniency
The growth of quantitative decision techniques that use computers has reduced the use
of the classical approach.
a. True
b. False
Ethics training programs are not an important supplement as long as a well-written code
of ethics exists.
a. True
b. False
Today’s managers rely on “management by keeping tabs” and play the role of a
controller instead of an enabler.
a. True
b. False
The level of corporate culture which cannot be seen but can be discerned from how
people explain and justify what they do is:
a. invisible artifacts.
b. expressed values and beliefs.
c. slogans and ceremonies.
d. dress and office layout.
e. none of these.
Organizations must find ways to eliminate the glass ceiling effect. One effective way to
do this has been:
a. through targeted recruitment.
b. through affirmative action.
c. to develop mentoring relationships.
d. top management speeches.
e. to hire only white males.
_____ change is a change in the organization’s product or service outputs.
a. Technology
b. Product
c. Entrepreneurship
d. Creative
e. Incremental
When values and standards are written into the legal system, it is referred to as _____.
The manager of a new research and development firm wants to ensure that all business
performed follows ethical practices. Compose a brief company policy statement that
explains the concept of “ethical behavior” in a way that all employees understand
expectations. Be sure to make clear the relationship between ethics, law, and free
choice.
Name the five dimensions of the general environment and describe each dimension.
An alternative for assigning divisional responsibility is to group company activities by
_____.
The _____ structure means that the firm subcontracts many of its major functions to
separate companies and coordinates their activities from a small headquarters
organization.