Paramount, Inc. is particularly concerned about pending legislation in Congress that
would further regulate their organization. This legislation would be classified as a(n)
_____.
a. external opportunity
b. internal strength
c. external threat
d. external weakness
e. congressional chaos
If your instructor has an attendance policy, she/he is using a(n):
a. programmed decision.
b. unique approach.
c. condition of ambiguity.
d. nonprogrammed decision.
e. none of these.
A culture that accepts only one way of doing things and one set of values and beliefs,
produced by ethnocentrism, is known as monoculture.
a. True
b. False
Task conflict refers to interpersonal incompatibility that creates tension and personal
animosity among people.
a. True
b. False
Frank is primarily driven by a need to establish close social relationships with other
people. Alderfer would say he is motivated by:
a. growth needs.
b. existence needs.
c. relatedness needs.
d. self-actualization needs.
e. physiological needs.
The last step in getting organized is to empty your head.
a. True
b. False
At Rightway Industries, new hires spend a significant portion of their first week of
training just walking around the factory, observing other workers and watching them
get rewarded for doing their jobs well. This is an example of:
a. vicarious learning.
b. self-efficacy.
c. self-reinforcement.
d. delegation.
e. experiential learning.
The divisional structure encourages decentralization.
a. True
b. False
Proximity is the tendency to group sensory data because they are alike in some way.
a. True
b. False
Unity of command and the scalar principle are both closely related to the:
a. amount of work specialization in an organization.
b. degree of formalization.
c. chain of command.
d. amount of bureaucracy in the organization.
e. matrix structure.
When an electronic mail system is installed as part of the communication system, what
element of the communication process is changed?
a. Channel
b. Message
c. Sender
d. Filter
e. Receiver
The best alternative is the one in which the solution best fits the overall goals and
values of the organization and achieves the desired results using the fewest resources.
a. True
b. False
Disk Replacement Services has just completed a procedure manual to handle employee
grievances. One of the main criteria is to make it clear to employees that rules will be
administered fairly and consistently. Disk Replacement operates on:
a. the procedural justice approach.
b. the utilitarian approach.
c. the individual approach.
d. the defensive approach.
e. the free-choice approach.
Language, values, religion, and education all describe which dimension in the
international environment?
a. Economic
b. Legal
c. Political
d. Sociocultural
e. Technological
The effective follower exhibits neither critical, independent thinking nor active
participation.
a. True
b. False
Locus of control refers to an individual’s belief that he or she can successfully
accomplish a specific task or outcome.
a. True
b. False
A change in behavior or performance that occurs as the result of experience refers to
perception.
a. True
b. False
Jacob, a customer service representative for AB Retailers, has seven levels of
management between himself and the company€s CEO. In contrast, his friend Rhonda,
a customer service representative for YZ Retailers, has only four levels of management
between her and the company CEO. Compared to YZ, Jacob€s company has what type
of organizational structure?
a. Narrow
b. Wide
c. Flat
d. Tall
e. Identical
Briefly describe the social characteristic of ethnocentrism and explain how this can
have an impact on the success of an international manager.
_____ extends the search for and commercialization of new ideas beyond the
boundaries of the organization.
A(n) _____ is defined as any organizational department or unit under the supervision of
a single person who is responsible for its activity.
At the _____ level of personal moral development, individuals are most concerned with
external rewards and punishments.
_____, according to the Leadership Grid, occurs when efficiency in operations is the
dominant orientation.
Management’s obligation to make choices that will contribute to the well being of both
the organization and society is known as _____.
Weber’s vision of organizations that would be managed on an impersonal, rational basis
is called a(n) _____.
Briefly describe the assumptions underlying the classical model of decision making.
_____ means that an organization accommodates several subcultures, including
employees who would otherwise feel isolated and ignored.
What is the horizontal matrix approach to departmentalization and what are its main
advantages?