Frederick W. Taylor developed Systems Thinking and emphasized the fourteen
principles of management that should guide managerial behavior.
a. True
b. False
Studies have found that the characteristic most common to top executives is:
a. a Type A personality.
b. a workaholic mentality.
c. an unsatisfied worker.
d. an optimistic attitude.
e. an introverted personality.
Technical skills are most important at lower organizational levels while conceptual
skills become more important as managers move up the organizational hierarchy.
a. True
b. False
Rock Bottom, Inc. (RBI) has a relatively high turnover rate among its new employees.
Recently, the human resource department conducted a series of interviews with
employees who were choosing to leave RBI after a short period of time. It was
concluded that unmet expectations were the primary reason these people were leaving
so soon. RBI can begin to solve this problem by emphasizing:
a. external recruiting.
b. affirmative action.
c. better training and development.
d. the use of realistic job previews.
e. employment-at-will.
Devil’s advocate technique is similar to brainstorming in that both techniques prevent
individuals from challenging other group member’s assumptions.
a. True
b. False
Kendra is a manager at George’s Goodies. On a regular basis Kendra and her
subordinates set individual and organizational goals. This process is similar to which
component of the control model?
a. Taking corrective action when necessary
b. An information system
c. Establishing performance standards
d. Engaging strategic analysis
e. None of these
All of the following are characteristics of creative organizations EXCEPT_____.
a. use of teams
b. risk taking norms
c. centralization
d. long term horizon.
e. loose controls
The pure functional structure does not enable the organization to be:
a. a cost leader.
b. efficient.
c. flexible.
d. stable.
e. all of these.
The matrix approach can be highly effective in a complex, rapidly changing
environment in which the organization needs to be flexible and adaptable.
a. True
b. False
Research indicates people rate leaders as “more effective” when they are perceived to
use one influence tactic.
a. True
b. False
Work team effectiveness is based on two outcomes-productive output and marketplace
acceptance.
a. True
b. False
The pure functional structure is appropriate for achieving internal efficiency goals.
a. True
b. False
List the factors that are associated with less supervisor involvement and thus larger
spans of control.
A preference for a tightly knit social framework in which individuals look after one
another and organizations protect their members’ interests refers to _____.
List the four criteria for ethical decision-making described in the book.
Describe the three types of formal teams.
List the five specific tactics that can be used to overcome employee resistance to
change.
In _____, the leader favors a consensual and collaborative process, and influence
derives from relationships rather than position power and formal authority.
Managers can play a large role in establishing ways that the organization can help
employees cope with stress. In a short essay, describe some ways that individuals and
managers can help alleviate stress in the workplace, and what initiatives some
companies are taking that contribute to a healthy, productive work environment. Include
which healthy workplace initiatives you would prefer to use, and why you think they’re
most effective.
Briefly explain the justice approach to ethics and then explain the three types of justice.