Principled level of moral development is also referred to as the postconventional level.
a. True
b. False
Which of the following is a popular small business form because it is easy to start and
has few legal requirements?
a. A partnership
b. A proprietorship
c. A corporation
d. An association
e. A trade alliance
_____ is an approach to boundary spanning which results from using sophisticated
software to search through large amounts of internal and external data to spot patterns,
trends, and relationships that might be significant.
a. Merger intelligence
b. Business intelligence
c. Competitive intelligence
d. Partnership intelligence
e. Environment intelligence
The drawback(s) of proprietorship include:
a. the unlimited liability of the partners.
b. conflicts with partners.
c. existence regardless of whether the owners live or dies.
d. difficulty in obtaining financing.
e. complexity and cost.
Darren set goals for each of his employees. Each employee ended up with at least
twenty-five goals. This process violates which of the following criteria for effective
goals?
a. Specific and measurable
b. Challenging but realistic
c. Covers key result areas
d. Defined time period
e. Linked to rewards
Which of the following portfolio categories is made up of poor performers who
command only a small share of a slow growth market?
a. Star
b. Cash cow
c. Question mark
d. Dog
e. Cat
_____ is the trend in recent years.
a. Greater work specialization
b. Less delegation
c. Wider spans of management
d. Narrower spans of management
e. Tall structure
Within the balanced scorecard, customer service indicators measure things such as
employee retention and satisfaction.
a. True
b. False
The fourth step in the control process is comparing actual activities to performance
standards.
a. True
b. False
In what stage of personal moral development is a person mostly concerned with
external rewards and personal consequences of an action?
a. Preconventional
b. Conventional
c. Principled
d. Discretionary
e. None of these
Economic, legal, ethical, and discretionary responsibilities are the four areas of social
responsibility which can be used to evaluate corporate social performance.
a. True
b. False
Benchmarking is the age-old practice of allowing the artisan to sign his name to the
finished product.
a. True
b. False
Crisis plans define company responses to be taken in the case of emergencies, setbacks,
or unexpected conditions.
a. True
b. False
Perception is a process by which we assess and make sense of our environment, and
attributions are a particular kind of perception-the judgments we make about what
caused our own or someone else’s behavior. Use a situation that managers deal with on
a regular basis (such as missed deadlines or employee conflict) to illustrate the three
steps involved in the perception process and the attributions that could be made about
those involved.
List and define the four major activities that must occur in order for management by
objectives (MBO) to succeed.
_____ involves monitoring and influencing employee behavior through extensive use of
rules, policies, hierarchy of authority, written documentation, reward systems, and other
formal mechanisms.
_____ refers to the system of governing an organization so that the interests of
corporate owners are protected.
Roles assumed by people that link the organization with the external environment are
called _____ roles.
_____ theory suggests that motivation depends on individuals’ expectations about their
ability to perform tasks and receive desired rewards.
A(n) _____ is a formal statement of the company’s values concerning ethics and social
issues; it communicates to employees what the company stands for.
List the four major activities that must occur in order for MBO to succeed.