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The most effective managers are consistent in using their own decision style rather than
shifting among styles.
a. True
b. False
Which of these is true about the cash cow?
a. It generates tremendous profits in a rapidly growing industry.
b. It has a small market share in a rapidly growing industry.
c. It has a small market share in a slow growth industry.
d. It has a large market share in a slow growth industry.
e. It is generally a dead business that should be divested.
Charismatic leaders typically have a strong vision for the future and they can motivate
others to help realize it.
a. True
b. False
_____ are reasonable yet highly ambitious goals that are so clear, compelling, and
imaginative that they fire up employees and engender excellence.
a. Operational goals
b. Stretch goals
c. Strategic goals
d. Tactical goals
e. Bottom-up goals
According to the GLOBE Value Dimensions, Japan and Russia both have very high
performance orientation.
a. True
b. False
Which of the following lists the strategic management process in proper order?
a. Formulate strategy; Evaluate strategy; Perform SWOT analysis; Define new
mission/goals; Execute strategy; Control strategy.
b. Perform SWOT analysis; Evaluate current mission/goals; Formulate strategy;
Execute strategy; Define new mission/goals.
c. Evaluate current mission/goals; Define new mission/goals; Formulate strategy;
Execute strategy; Perform SWOT analysis .
d. Evaluate current mission/goals; Perform SWOT analysis; Define new mission/goals;
Formulate strategy; Execute strategy.
e. Define new mission/goals; Execute strategy; Formulate strategy; Evaluate new
mission/goals; Perform SWOT analysis.
An organization's decision to produce a new product is in the:
a. domain of codified law.
b. domain of free choice.
c. domain of ethics.
d. domain of compensatory justice.
e. domain of social responsibility.
Training is one of the most frequently used approaches to changing people's mindsets.
a. True
b. False
_____ is defined as all the ways in which people differ.
a. Multiplicity
b. Diversity
c. Seniority
d. Culture
e. Variation
CyberChasers Corporation sends a post-purchase questionnaire to all consumers who
buy their products. They are interested in gathering data on product quality, customer
service orientation, and customer satisfaction. This is an example of a:
a. concurrent control.
b. feedback control.
c. feedforward control.
d. preliminary control.
e. preventive control.
Two principle advantages of forming a corporation are continuity and limits on the
owners' liability.
a. True
b. False
TickTock Clock Corporation is attempting to develop a truly diverse workplace.
TickTock's president assigned the human resources department the task of determining
the demographics of the local area labor market. This is an attempt to change existing
_____ within the organization.
a. cultures
b. structures and policies
c. developments
d. bureaucracies
e. training
A(n) _____ is a team member who attains benefits from team membership but does not
actively participate in and contribute to the team's work.
Name and briefly describe the four roles in championing an idea for organizational
change.
A contingency approach to leadership that links the leader's behavioral style with the
task readiness of subordinates is called the _____.
Describe the five characteristics of creative people and organizations.
The _____ stage involves the use of managerial, administrative, and persuasive abilities
to ensure that the chosen alternative is carried out.
A step in the diagnosis stage of organizational development in which participants are
made aware of problems in order to increase their willingness to change their behavior
is called _____ .
A(n) _____ is an in-house training and education facility that offers broad-based
learning opportunities for employees.
_____ present a series of managerial situations to a group of applicants over a period of
time.
