Shifting one’s own opinions to maintain team harmony refers to which socio-emotional
role?
a. Energizing
b. Initiating ideas
c. Encouraging
d. Following
e. Compromise
In the current external business environment, which of the following is true?
a. Corporate culture defines success.
b. The business environment is static.
c. Companies are more adversarial than ever before.
d. Mergers are declining.
e. Joint ventures are on the rise.
Nonprogrammed decisions are made in response to situations that are:
a. unique.
b. unstructured.
c. important to the organization.
d. all of these
e. unique and important to the organization.
The moral agent is an individual who must make an ethical choice in an organization.
a. True
b. False
A multidomestic team is a work team made up of members of different nationalities
whose activities span multiple countries.
a. True
b. False
Tactical goals are specific, measurable results expected from departments, work groups,
and individuals within the organization.
a. True
b. False
An example of _____ is when current employees are given preference when a position
opens in their organization.
a. discrimination
b. internal recruiting
c. nepotism
d. external recruiting
e. cannibalizing
Which of the following symbolizes to all employees that the change is important for the
organization?
a. Education
b. Coercion
c. Participation
d. Negotiation
e. Top management support
It is expected that the Hispanic population in the United States will shrink slightly over
the next 30 years.
a. True
b. False
Which of these is true about single-use plans?
a. They are developed to achieve a set of goals that are unlikely to be repeated in the
future.
b. They are used to provide guidance for tasks performed repeatedly within the
organization.
c. They define plans that define company responses to specific situations, such as
emergencies or setbacks.
d. They are most important in the organizations.
e. None of these
A stakeholder is any group within or outside the organization that has a stake in the
organization’s performance.
a. True
b. False
What percentage of women entrepreneurs have employees?
a. Five
b. Ten
c. Twenty
d. Fifty
e. Eighty
Gloria has recognized that valuing diversity is good for her organization for all of the
following reasons EXCEPT:
Scenario – Sarah’s Sharks
As the marketing director for Sarah’s Sharks, Gloria Riviera is particularly well aware
of diversity within the firm’s clients in the market place. As a successful woman
manager, she is also sensitive to the importance of diversity among employees at
Sarah’s Sharks.
a. it increases understanding of the marketplace.
b. it efficiently uses employee talent.
c. it increases the quality of team problem solving.
d. it is mandated by ethical responsibility.
e. it reduces costs associated with high turnover, absenteeism, and lawsuits.
TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering
system. As part of the implementation procedures, the company invests in detailed,
comprehensive training classes. What approach to change implementation is TooEasy
using?
a. Communication and education
b. Top management support
c. Participation
d. Coercion
e. Negotiation
In a geographic-based structure, all functions in a specific country or region report to
the same division manager.
a. True
b. False
The transnational strategy handles markets independently for each country.
a. True
b. False
The classical decision making model assumes that the decision-maker is rational, and
makes the optimal decision each time.
a. True
b. False
Which of the following is not an approach to structural design that reflects different
uses of the chain of command?
a. Matrix approach
b. Team-based approach
c. Process approach
d. Divisional approach
e. Virtual network approach
Research has identified four major decision styles. These include all of the following
except _____.
a. behavioral
b. conceptual
c. analytical
d. authoritative
e. directive
Individuals at the _____ level are guided by an internal set of values and standards and
will even disobey rules or laws that violate these principles.
A culture that accepts only one way of doing things and one set of values and beliefs is
called a(n) _____.
Organizations that are _____ responsible consider the effects of their actions on all
stakeholder groups and may invest in a number of philanthropic causes that benefit
stakeholders.
Managers and first-line supervisors are important role models for ethical behavior.
Write a short essay that describes how the manager helps to create ethical organizations.
Additionally, put yourself in the manager’s shoes and compose a company credo that
reflects your values.
During the _____ stage of team development, individual personalities emerge. People
become more assertive in clarifying their roles and what is expected of them.
_____ is defined as the extent to which members are attracted to the team and
motivated to remain in it.