“We respect our employees and value their diversity” is an example of a statement you
are most likely to find in the organization’s _____.
a. mission
b. strategic goals
c. tactical goals
d. strategic plans
e. tactical plans
Carla’s subordinates view her as a great manager. Not only does she get the job done,
but she organizes the workplace in such a way that employees experience a sense of
meaningfulness, connection, and growth. This is an example of employee:
a. pay-for-performance.
b. delegation.
c. empathy.
d. apathy.
e. engagement.
Darren and his team have just finished Project A, and are preparing to disband. Darren
and his team are in the _____ stage of team development.
a. forming
b. storming
c. norming
d. performing
e. adjourning
Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and
keen decisiveness. Which personal characteristic of leadership is she showing?
a. Physical characteristics
b. Intelligence and Ability
c. Personality
d. Social Characteristics
e. Social Background
Nikki could use the following to affect the corporate culture:
Scenario – Nikki Williams
Nikki Williams was working as the sales manager for Industrial Instruments. Some of
the sales executives were showing signs of burnout. They were losing interest in their
jobs and were no longer motivated to gain new accounts. The reward system focused on
old reliable accounts, but Nikki was now under pressure to expand the customer base.
Nikki had recently been to a seminar on corporate value systems. She recognized that
the company’s CEO wanted to change the way employees thought about the firm and
the way they related to one another. She further recognized that a lasting solution to her
problem required a fundamental shift in perception.
a. structured symbolic logic.
b. stories about political heroes.
c. stories about company officers, stressing a value.
d. stories about economic depression.
e. all of these.
Shoshanna is manager of a customer service firm where she oversees five subordinates.
To help her subordinates learn more about the different roles within the company,
Shoshanna regularly assigns them tasks that are not part of their normal routine. This is
an example of:
a. responsibility
b. delegation
c. authority
d. chain of command
e. irrational decision making
When managers know which goals they wish to achieve, but information about
alternatives and future events is incomplete, the condition of _____ exists.
a. risk
b. uncertainty
c. ambiguity
d. certainty
e. problematic
When Philip-Morris, the tobacco giant, bought Kraft, Inc., it was pursuing a _____.
a. corporate-level strategy
b. business-level strategy
c. functional-level strategy
d. multidomestic strategy
e. retrenchment strategy
A survey by the Conference Board found that _____ percentage of US workers are
satisfied with their work.
a. 25
b. 75
c. 45
d. 10
e. 95
Communication can break down if sender and receiver do not encode or decode
language in the same way.
a. True
b. False
The _____ involves whether putting effort into a task will lead to high performance.
a. P -> O expectancy
b. E -> P expectancy
c. O -> V expectancy
d. A -> Z expectancy
e. V -> P expectancy
Social forces refer to those aspects of a culture that guide and influence relationships
among people.
a. True
b. False
Culture tends to differ between _____, but appears similar within _____.
a. organizations, industries
b. people, organizations
c. groups, industries
d. organizations, groups
e. industries, geographical regions
Which of the following refers to a strategy that combines global coordination to attain
efficiency with flexibility to meet specific needs in various countries?
a. Domestic strategy
b. Global strategy
c. Transnational strategy
d. Multidomestic strategy
e. Region design strategy
Which of the following is a key performance driver that is tied to human capital
investments?
a. Revenue growth
b. Innovation
c. Workforce planning
d. Career development
e. Recruiting
Change, according to Kurt Lewin, is a result of the competition between forced and
unforced fields.
a. True
b. False
Which of the following is inappropriate to ask on an employment application?
a. If the applicant is over 18
b. Where the applicant went to school
c. If the applicant has ever been convicted of a crime
d. Whether the applicant has any disabilities that might inhibit job performance
e. Applicant’s ancestry/ethnicity
An ethical dilemma arises in a situation when each alternative choice or behavior is
undesirable because of potentially harmful ethical consequences.
a. True
b. False