Today, many virtual teams use _____ to facilitate regular collaboration and open
information sharing.
a. hand-written messages
b. face-to-face communication
c. brainstorming
d. e-mail
e. wikis
According to MANAGER’S SHOPTALK in Chapter 10, all of the following are
effective ways for a manager to delegate EXCEPT:
a. delegate the whole task.
b. select the right person.
c. save feedback for completion of the project.
d. evaluate and reward performance.
e. give thorough instruction.
SweetTooth Candies is a U.S.-based company that manufactures and distributes candy
bars and snack foods globally. The company sources most of its cocoa and sugar from
South American companies. This business relationship highlights which dimension of
the task environment?
a. Customers
b. Competitors
c. Labor market
d. Culture
e. Suppliers
Flash Card Inc. recently underwent a significant company-wide change that involved
revision of its manufacturing and leadership processes. The result of this was a stronger
emphasis on horizontal coordination. This level of change is referred to as _____.
a. reorganization
b. reengineering
c. e-engineering
d. strategic planning
e. corporate structuring
The _____ role involves resolving conflicts among subordinates between the managers
department and other departments.
a. resource allocator
b. entrepreneur
c. negotiator
d. liaison
e. disturbance handler
Unfortunately, many U.S. managers fail to realize that the values and behaviors that
typically govern how business is done in the United States do not translate to the rest of
the world.
a. True
b. False
For the compact disc industry, the advent of MP3 technology can best be described as
what type of innovation?
a. Disruptive innovation
b. Service innovation
c. Productive innovation
d. Restructuring innovation
e. Reverse innovation
Work team effectiveness is based on three outcomes: productive output, capacity to
adapt and learn, and _____.
a. cohesiveness
b. satisfaction
c. commitment
d. leadership
e. norms
Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers.
Recently, he has noticed a tendency for some team members to participate much less
than others. They seem uninterested and content to let others do the work. This is
called:
a. free riding.
b. reduced commitment.
c. power realignment.
d. the costs of coordination.
e. self-directed team.
A(n)_____ is an example of an intrinsic reward.
a. employee’s feelings of self-worth
b. pat on the back from your boss
c. pay raise
d. promotion
e. bonus
Groupthink refers to the tendency of people in groups to suppress contrary opinions.
a. True
b. False
Compare decision conditions of certainty, risk, uncertainty, and ambiguity.
A(n) _____ defines and uses signals and symbols to influence corporate culture.
List and define the criteria of corporate social responsibility.
Define the organizational task environment. List the four things this environment
includes that could influence an organization.
_____, _____, and _____ are the three characteristics of team structure and context
influence cohesiveness.
List the three basic types of production technology.
There are many types of managers who contribute to planning, organizing, leading, and
controlling their organizations in different ways. They work at different levels in the
management hierarchy. Describe all of the types of managers in some type of
hierarchical order of your own design, noting some vertical as well as horizontal
distinctions.
_____ is considered the “father of scientific management.”
What are the six steps in the managerial decision making process?
Is there a formula for a successful entrepreneur? While their backgrounds differ,
entrepreneurs often have common characteristics. In a short essay, describe
characteristics typically displayed by entrepreneurs. Next, contrast these characteristics
with those that you have learned will help to make a manager in an established
organization successful.