When senior managers at Gap, Inc. decided to become the number one service-quality
clothing company in the world, they were engaging in the management function of
_____.
a. planning
b. organizing
c. leading
d. controlling
e. dreaming
An ambidextrous approach means incorporating structures and processes that are
appropriate for both the creative impulse and for the systematic implementation of
innovations.
a. True
b. False
Under conditions of _____, statistical analyses are useful.
a. certainty
b. ambiguity
c. risk
d. uncertainty
e. conflict
Characteristics of a good listener are someone who:
a. asks questions, listens for facts, and avoids distractions.
b. asks questions, summarizes, and listens to central themes.
c. shows interest, judges content, and has preconceptions.
d. listens between lines, starts to argue, and works hard.
e. shows interest, works hard, and starts to argue.
When everyone is pursuing self-direction, the greater good is ultimately served because
people learn to accommodate each other in their own long-term interest is an example
of the_____.
a. utilitarian approach
b. individualism approach
c. moral-justice approach
d. justice approach
e. social responsibility
_____ is a vital part of good management because decisions determine how the
organization solves its problems, allocates resources, and accomplishes its goals.
a. Organizing
b. Competitive visioning
c. Proper alignment
d. Good decision making
e. Leadership
The aging population phenomenon is a huge factor in the United States and Canada. On
other continents, the workforce is actually becoming younger.
a. True
b. False
Which of the following uses the latest information technology to keep in close touch
with customers and to collect and manage large amounts of customer data?
a. Supply Chain Management
b. Learning Organizations
c. Scientific Management
d. Customer Relationship Management
e. The Humanistic Approach
Herman is a team leader at CyberChasers. He usually tries to resolve conflict by
referring the problem to a third party, such as his boss. This style of conflict resolution
is known as:
a. arbitration.
b. mediation.
c. bargaining.
d. superordinate goals.
e. negotiation.
According to the book’s model for judging corporate social performance, social
responsibility is divided into what into four sections?
a. Ethical, legal, technical, and rational
b. Mandatory, technical, discretionary, and economic
c. Legal, mandatory, economic, and ethical
d. Discretionary, legal, economic, and ethical
e. None of these
Organizing means defining goals for future organizational performance and deciding on
the tasks and resources needed to attain them.
a. True
b. False
Given the increasing environmental uncertainty, managers in partnering organizations
are shifting from a partnership orientation to an adversarial orientation.
a. True
b. False
The failure rate for high-tech business is lower than the failure rate for conventional
businesses.
a. True
b. False
Ethical responsibility includes behaviors that are not necessarily codified into law and
may not serve the corporation’s direct economic interests.
a. True
b. False
____ is NOT included in the model of personal moral development described in your
text.
a. Preconventional level
b. Conventional level
c. Principled level
d. Postconventional level
e. All of these are included in the model
Top managers and chief executives have the final responsibility for strategic planning.
a. True
b. False
What is the basic difference between consideration behavior and initiating structure
behavior?
_____ pertains to the team’s ability to meet the personal needs of its members.
When a company does just what is necessary to satisfy legal requirements, it falls under
the _____ approach in shades of green.
_____ went into effect in early 1994, effectively creating a megamarket among the
U.S., Canada, and Mexico.
In the business world, large international firms that typically receive at least 25 percent
of sales revenues from outside the parent country are called multinational corporations
(MNCs). Write a short essay that describes major characteristics of the multinational
corporation and explains the basics of the bottom of the pyramid (BOP) concept. Then
give three examples of multinational corporations that are bringing goods and services
to the world’s poorest citizens. In your opinion, are each of these companies benefitting
these citizens or taking advantage of them?
As one of the four common ways in which norms develop in teams, _____ come from a
team’s history and establish important precedents.
The general economic health of the country or region in which the organization
operates is represented by the _____ dimension.
Included in a(n) _____ environment are sectors that have a direct working relationships
with the organization, among customers, competitors, suppliers, and the labor market.