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The traditional approach to corporate planning was to:
a. have a decentralized planning staff.
b. have a centralized planning department.
c. set up a planning task force.
d. set up planning committees.
e. use TQM approach.
A social group within an organization is part of the informal organization.
a. True
b. False
Tactical goals and plans are the responsibility of front-line managers and supervisors.
a. True
b. False
The concept that people have the time and cognitive ability to process only a limited
amount of information on which to base decisions is known as:
a. satisficing.
b. bounded rationality.
c. classical model of decision making.
d. normative approach.
e. scientific approach.
Economic problems in other parts of the world have a tremendous impact on U.S.
companies.
a. True
b. False
_____ refers to a change in the attitudes and behaviors of a few employees in the
organization.
a. Organization change
b. Organization development
c. People change
d. Culture change
e. Artifact change
Which of the following refers to the highest level in a hierarchy of manager
capabilities?
a. Interactive leadership
b. Creative leadership
c.Level 5 leadership
d. Postheroic leadership
e. People-oriented leadership
_____ includes behavior that is not always written down and may actually not serve an
organization's bottom-line.
a. Legal responsibility
b. Economic responsibility
c. Ethical responsibility
d. Discretionary responsibility
e. None of these
When Lonnie shouts at Kerry in public for not finishing her work and suspends her for
two days, he is using his coercive power.
a. True
b. False
When the shop foreman receives and rewards valuable suggestions from its workers,
and this leads to continual improvement of production, synergy has occurred.
a. True
b. False
Greene, Inc. requires that all managers undergo gender sensitivity training with the
intent of eliminating gender stereotypes in the organization. This is an example of:
a. equal employment opportunity.
b. affirmative action.
c. cultural bias.
d. employment-at-will.
e. sexual harassment.
Managers in small businesses tend to emphasize roles different from those of managers
in large corporations.
a. True
b. False
Molly Madison received "The Employee of the Month" Award at Internal Workings
Remodeling Service in April. Molly would be considered a part of which of these for
Internal Workings?
a. General environment
b. Task environment
c. Economic environment
d. Internal environment
e. Political activity
The cognitive process people use to make sense out of the environment by selecting,
organizing, and interpreting information is called:
a. selective retention.
b. dissonance.
c. attitude.
d. perception.
e. personality.
One of the newest positions in organizations is the chief operating officer, a response to
widespread financial wrongdoing in recent years.
a. True
b. False
An emotion can be thought of as a mental state that arises spontaneously within a
person based on interaction with the environment rather than through conscious effort
and is often accompanied by physiological changes or sensations.
a. True
b. False
According to MANAGER'S SHOPTALK in Chapter 19, the interest in self-awareness
is part of a growing discipline called _____.
a. employee self promotion
b. emotional development
c. self-leadership
d. emotional hueristics
e. auto-analytics
The frustration-regression principle is most closely related with _____.
a. Maslow
b. Herzberg
c. McClelland
d. Alderfer
e. Adam
