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Many firms are using social media to connect with and listen to customers.
a. True
b. False
Jurgen is one of several middle managers sent to a training course on leadership skills.
Through this effort, the organization is attempting:
a. organization change
b. organization development
c. people change
d. culture change
e. artifact change
Which of the following does NOT pertain to teams?
a. Teams have a designated strong leader
b. Teams have individual and mutual accountability
c. Specific team vision or purpose
d. Collective work products
e. All of these pertain to teams
According to MANAGER'S SHOPTALK in Chapter 18, ways in which leaders
contribute to team success include all of the following EXCEPT:
a. admit ignorance.
b. share control.
c. discourage a clash of ideas.
d. rally people around a compelling purpose.
e. clarify norms.
A social entity that is goal directed and deliberately structured is referred to as a(n):
a. organization.
b. management.
c. employee.
d. student.
e. task.
Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships
with individuals outside of his department, in hopes that someday these relationships
will help him succeed professionally. Ron is developing which of the following?
a. Informal channel of communication
b. Personal communication network
c. Organizational grapevine
d. Focus group
e. Career pathway team
What type of a stakeholder would a nature conservation group be for a paper
manufacturing company?
a. Supplier
b. Competitor
c. Employee
d. Special interest group
e. None of these
The organization's reason for existence is known as the organization's _____.
a. value
b. vision
c. mission
d. goal
e. service
Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee's
opportunities for growth and learning. Which of the following techniques should she
use?
a. Job enlargement
b. Job enrichment
c. Job rotation
d. Positive reinforcement
e. Continuous
The classical perspective on management emerged during the 1800s.
a. True
b. False
All stakeholders of an organization are its stockholders but not all stockholders are its
stakeholders.
a. True
b. False
Liabilities are the firm's debts, both current and long-term.
a. True
b. False
A need for power, a need for accomplishment and a need for superior power is proposed
by David McClelland's acquired needs theory.
a. True
b. False
To select high-potential individuals for management positions, what is the best selection
device that Gregory could use?
Scenario - Gregory Trout
Gregory Trout has just received a memo explaining that because of his department's
success with the newly developed Trout, Inc., that his request for three new employees
has been approved. Gregory now faces the challenge of working with the areas of
human resource management in recruiting, selecting, training and maintaining effective
employees.
a. Interview.
b. Employment test.
c. Assessment center.
d. Job application form.
e. None of these are essential.
Primary stakeholders of an organization include:
a. employees.
b. customers.
c. investors and shareholders.
d. suppliers.
e. all of these.
In a recent study, it was found that men were more capable of motivating others and
producing high-quality work than women.
a. True
b. False
All of the following are characteristics of creative individuals EXCEPT _____.
a. originality
b. playfulness
c. curiosity
d. rationality
e. open-mindedness
How business units and product lines fit together in a logical way is the essence of:
a. business-level strategy.
b. portfolio strategy.
c. competitive strategy.
d. financial strategy.
e. functional strategy.
_____ refers to the modification of product design and advertising strategies to suit the
specific needs of individual countries.
a. Domestic strategy
b. Global strategy
c. Transnational strategy
d. Multidomestic strategy
e. Market design strategy
_____ dramatically extends the organization's recruiting reach, offering access to a
wider pool of applicants and saving time and money.
a. Competitor referrals
b. E-cruiting
c. Newspaper ads
d. Trade shows
e. Hiring older workers
A positive attitude toward one's job is called ______.
The _____ approach to ethical decision making says that moral behavior stems from
personal virtues.
Based on the model in the text, discuss the relationship between external environmental
characteristics and uncertainty.
The _____ style to handle conflict involves a low degree of assertiveness and a high
degree of cooperation.
The _____ style to handle conflict involves a moderate degree of assertiveness and a
moderate degree of cooperation.
What are some innovative approaches that managers can use to recruit the right people?
The amount of information that can be transmitted during a communication episode is
known as _____.
