Carolyn is a member of a work team at Creepy Clown’s Company. She and her
teammates possess several different skills and are able to perform a major
organizational task with little or no oversight from management. Carolyn is a member
of a(n):
a. union.
b. self-directed team.
c. project team.
d. special-purpose team.
e. bureaucratic team.
Archies’ Antiques, Inc., is characterized by separation of management from ownership
and by clearly defined lines of authority and responsibility. These characteristics are
consistent with the principles of:
a. scientific management.
b. bureaucratic organizations.
c. administrative management theory.
d. human resource management.
e. all of these.
In a turbulent business climate, managers should focus on strategic stability rather than
flexibility.
a. True
b. False
The inherent focus of TQM is on managing the total organization to deliver quality to
the customer.
a. True
b. False
It is often difficult to make decisions about subsystems because they are _____.
a. interdependent
b. independent
c. managed differently
d. filled with employees
e. organizationally based
The planning process starts with:
a. a formal mission that defines the organization’s purpose.
b. tactical planning.
c. strategic planning.
d. operational planning.
e. controlling performance.
Managers confront a decision requirement in the form of either a problem or an
opportunity.
a. True
b. False
Which of the following would be considered a visual representation(s) of a company’s
corporate culture?
a. All department heads have an executive office.
b. Each department has an award plaque for employee of the month.
c. All employees are dressed in professional business attire.
d. Top level executives drive company owned sports car.
e. All of these.
Loyalty to and heavy involvement in one’s organization refers to organizational
commitment.
a. True
b. False
With most new employees in the late twenties or early thirties, Albertson & Sons Inc.
has learned that helping new employees secure home loans has been a valuable service
that pays off in the long term. This is an example of what type of diversity initiative or
program?
a. Expanding recruitment efforts
b. Establishing mentor relationships
c. Accommodating special needs
d. Providing diversity skills training
e. Increasing awareness of sexual harassment
_____ requires the applicant to play the role of a manager who must decide how to
respond to ten memos in his or her in-basket within a two-hour period.
a. Multitasking
b. Employee motivation test
c. In-basket simulation
d. Employee capability test
e. Cold call simulation
Individual personalities emerge during the performing stage.
a. True
b. False
A multinational corporation typically receives more than 25 percent of its total sales
revenues from operations inside the parent’s home country.
a. True
b. False
A team is a unit of people who interact and coordinate their work toward a common
goal. Relate one of your own personal experiences of working as part of a team
(perhaps in school, in sports, or at work), and use that example to illustrate the value of
teams in the modern workplace and how managers can build teams for a competitive
advantage.
_____ plans are developed at the lower levels of the organization to specify action steps
toward achieving operational goals and to support tactical plans.
A group of planning specialists assigned to major departments and divisions to help
managers develop their own strategic plans is called _____.
_____ generally outline the procedures to be used in specific ethical situations, such as
marketing practice, conflicts of interest, and observance of laws.
Explain the concept of a stakeholder and list five common stakeholders.