_____ skills is the cognitive ability to see the organization as a whole and the
relationship among its parts.
a. Human
b. Resource allocation
c. Conceptual
d. Negotiation
e. Technical
The role of the _____ is to prevent people in other roles from adopting a bad idea.
a. critic
b. inventor
c. sponsor
d. ombudsman
e. obstructionist
Which of the following is the first step in the managerial decision making process?
a. Evaluation and feedback
b. Development of alternatives
c. Recognition of decision requirement
d. Diagnosis and analysis of causes
e. Selection of desired alternatives
Marion is a great manager and he has a number of special skills. In particular, Marion
has the ability to get his subordinates to do more than would be normally expected.
Which of the following terms best describes Marion?
a. Transactional leader
b. Supportive leader
c. Charismatic leader
d. People-oriented leader
e. Production-oriented leader
For a widget manufacturing company, worker-hours per widget is a measure of:
a. organizational effectiveness.
b. organizational performance.
c. organizational efficiency.
d. organizational structure.
e. none of these.
A centralized network is one in which:
a. team members are free to interact with any of the team members.
b. team members communicate through one individual to make decisions.
c. team members communicate with an assigned partner.
d. team members work independently and there is no need for communication.
e. none of these.
Six Sigma is most beneficial when employees have challenging jobs.
a. True
b. False
In a monitor role, the manager trasmits current information to others, both outside and
inside the organization.
a. True
b. False
Which of the following strategies involve an attempt to distinguish the firm’s products
or services from others in the industry?
a. Cost leadership
b. Differentiation
c. Focus
d. Internal growth
e. Liquidation
Behavior that is positively reinforced tends to be repeated, and behavior that is not
reinforced tends not to be repeated, as stated in the Law of Effect.
a. True
b. False
Which of these best illustrates the preconventional stage of moral development?
a. Everybody else is doing it, so it must be okay.
b. What would my boss think if I did this?
c. I know this is not right, and I will not do it, even if everyone else is.
d. What am I going to get from making this decision?
e. All of these.
One of the primary advantages of virtual teams is the ability to rapidly assemble the
most appropriate group of people to complete a project, solve a problem, or exploit a
specific strategic opportunity.
a. True
b. False
Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the
work of several people across several departments to accomplish a $500,000
fundraising for an animal shelter. He can best be described in his fundraising activities
as a(n):
a. top manager.
b. middle manager.
c. project manager.
d. first-line manager.
e. operative manager.
List the five stages of team development.
What are some of the ways enlightened companies are helping employees cope with
stress.
The _____ is the tangible formulation of the idea that is sent to the receiver.
_____ involves whether putting effort into a task will lead to high performance.
_____ is the belief that groups and subcultures are inherently equal.
A(n) _____ involves a strategic alliance or program by two or more organizations.