In goal-setting theory, _____ refers to the degree to which goals are concrete and
unambiguous.
a. goal specificity
b. goal difficulty
c. goal acceptance
d. feedback
e. goal motivation
In a _____ organization, the entire work flow is mechanized in a sophisticated and
complex form of production technology.
a. service production
b. mass production
c. large-batch production
d. small-batch production
e. continuous process production
We might expect managers in nonprofit organizations to place more emphasis on the
roles of spokesperson, leader, and resource allocator.
a. True
b. False
A code of _____ is a formal statement of the company’s values concerning ethics and
social issues.
a. integrity
b. trust
c. citizenship
d. ethics
e. honesty
The ethical concept that acts are moral when they promote the individual’s best long
term interests, which ultimately leads to the greater good, is known as the moral rights
approach.
a. True
b. False
In planning and budgeting for the next 12 months, Katrina is participating in a
budgeting process in which lower-level manager’s budget their department’s resource
needs and pass them up to top management for approval. This budget process is an
example of:
Scenario – Katrina Aldridge
The yearly auditing review of Pilgrim Industries is scheduled for next month. Katrina
Aldridge is preparing for that audit and is also preparing her budget for the coming
year.
a. zero-based budgeting.
b. bottom-up budgeting.
c. top-down budgeting.
d. balance sheet budgeting.
e. none of these.
One advantage to acquiring a wholly owned foreign affiliate is that the company that
acquires it would then have complete control.
a. True
b. False
_____ standards represent an international standard for quality management.
a. ISO 9000
b. Six Sigma
c. TQM
d. Kiazan
e. Foreign Economy Index
Stella, a systems manager for a large technology company, would like to get an
understanding of her company’s financial position with respect to assets and liabilities
at the end of the fiscal year. Which financial statement should she refer to?
a. Income statement
b. Activity ratio
c. TQM report
d. Balance sheet
e. Balance scorecard
Satisficing behavior occurs when we choose the first solution alternative that satisfies
minimal decision criteria regardless of whether better solutions are expected to exist.
a. True
b. False
High Fence Corporation is currently implementing an MBO program. Managers and
employees jointly set objectives and develop action plans, and goal achievement is
evaluated on an annual basis. High Fence is missing which major activity that must
occur in order for MBO to be successful?
a. Developing a mission statement
b. Developing tactical goals
c. Reviewing progress
d. Reviewing operational plans
e. None of these
Social media does not include blogs and wikis.
a. True
b. False
With a(n) _____ strategy, the organization concentrates on a specific regional market or
buyer group.
a. cost leadership
b. differentiation
c. focus
d. internal growth
e. liquidation
Research finds that the most effective way to persuade and influence others is by
issuing directives.
a. True
b. False
Negotiation is the process of using a third party to settle a dispute.
a. True
b. False
Tommy believes his employees are responsible, creative, and able to work with minimal
direction. He is a:
a. theory X manager.
b. theory Y manager.
c. theory Z manager.
d. theory A manager.
e. contingency theory manager.
Managers work with planning experts to develop their own goals and plans in
decentralized planning.
a. True
b. False
A key finding in the Hawthorne studies was which of these?
a. Stronger lighting increased productivity.
b. More money resulted in increased productivity.
c. Productivity declined in all experiments.
d. Higher temperatures reduced productivity.
e. Human relations increased productivity.
The divisional structure fosters excellent coordination within divisions, but
coordination across divisions is often poor.
a. True
b. False
At Fox End, people are grouped together in departments by common skills and work
activities, including a sales department and a production department. This is an example
of vertical functional approach.
a. True
b. False
List and define the criteria of corporate social responsibility.
_____ theory focuses on an individual’s perceptions of how fairly he or she is treated
relative to others.
Name at least three factors that negatively affect women’s career advancement?
_____ is the value of outcomes, or attraction for outcomes, for the individual.
List the three global corporate strategies.
Sharing financial information and results with all employees in the organization is
called _____ management.
At the _____ level of personal moral development, individuals are most concerned with
external rewards and punishments.
A(n) _____ is any group within or outside the organization that has a stake in the
organization’s performance.
_____ is the degree to which the worker has freedom, discretion, and self-determination
in planning and carrying out tasks.
A control system that identifies the various activities needed to provide a product and
determines the cost of those activities is called _____.