Herzberg’s two-factor theory divides work-related needs into two categories: hygiene
factors and reward factors.
a. True
b. False
Daisy tried to apply the job characteristics model to her workforce, but it only worked
for some of her employees. Which of the following may be a reason why it did not
work for everyone?
a. Some of her employees are lazy.
b. Some of her employees are low in growth-need strength.
c. Some of her employees have a low need for power.
d. All of her employees have high growth-needs.
e. Some of her employees have low affiliation needs.
Gerald’s Groceries and Marty’s Market decided to merge their operations, something
neither company has tried before. This would be considered a nonprogrammed
decision.
a. True
b. False
Outsourcing is the continuous process of measuring products, services, and practices
against the toughest competitors or the industry leaders.
a. True
b. False
A(n) _____ is a cross-functional group of managers and employees who work together
to gain a deep understanding of a specific business issues, with the aim of presenting
insights related to that issue.
a. espionage team
b. functional team
c. task force
d. project team
e. intelligence team
All of these behaviors are consistent with the role of a task specialist EXCEPT:
a. seek information.
b. initiation.
c. summarize.
d. compromise.
e. energize.
Scientific and technological advancements in a specific industry as well as in society at
large are included in which general environment dimension?
a. Sociocultural dimension
b. Legal-political dimension
c. Economic dimension
d. Technological dimension
e. Corporate culture dimension
Today’s companies compete in a _____.
a. growingly domestic
b. low-context culture
c. high-context culture
d. Greenfield economy
e. borderless world
_____ is normally used to classify countries as developed or developing.
a. Exchange rates
b. Interest rates
c. Gross national product
d. Per capita income
e. Inflation rates
Assessment centers are normally located in a firm’s accounting department and have the
responsibility of assessing other departments for the costs involved with human
resource management.
a. True
b. False
List the three distinct steps for achieving behavioral and attitudinal change.
The quality of collaboration across departments is known as _____.
List five of Mintzberg’s ten managerial roles.
_____ is the process of forming alliances among managers.
The ethical concept that moral behaviors produce the greatest good for the greatest
number is referred to as _____ approach.
_____ is the extent to which the leader is mindful of subordinates, respects their ideas
and feelings, and establishes mutual trust.
The belief that one’s own group or subculture is inherently superior to other groups or
cultures is known as _____.
When a company does just what is necessary to satisfy legal requirements, it falls under
the _____ approach in shades of green.
The _____ is developed from critical incidents pertaining to job performance. Each job
performance scale is anchored with specific behavioral statements that describe varying
degrees of performance.
Explain the concept of force field analysis.