“We seek to become the premier business school in the west” is an example of a
statement you are most likely to find in the organization’s _____.
a. tactical goals
b. operational goals
c. mission
d. tactical plans
e. operational plans
Customers and competitors are two important sectors of the economic dimension of a
firm’s general environment.
a. True
b. False
Which of the following is a decision-making technique in which people are assigned to
express competing points of view?
a. Point-counterpoint
b. Devil’s advocate
c. Debate
d. Groupthink
e. Brainwriting
In what stage of the perception process are individuals likely to put things into patterns?
a. Selecting
b. Projecting
c. Organizing
d. Sensing
e. Reasoning
Max Weber felt selection of employees should be based on _____.
a. education
b. competence
c. connections
d. political skills
e. efficient systems
The humanistic perspective contains three subfields: scientific management,
bureaucratic organizations, and administrative principles.
a. True
b. False
Fifteen member states of the EU have adopted the rupee, as a single European currency.
a. True
b. False
Step one in the managerial decision-making process is recognition of decision
requirement.
a. True
b. False
People have a high external locus of control when they feel in control of their own fate.
a. True
b. False
Which of the following concepts argues that organizations can find innovative ways to
create wealth at the same time they are preserving natural resources?
a. Preservation
b. Conservation
c. Environmentalism
d. Protectionism
e. Sustainability
An interest group that works within the legal-political framework to influence
companies to behave in socially responsible ways is called a(n):
a. pressure group.
b. legal group.
c. political influence group.
d. social group.
e. none of these.
Managing emotion is a basic component of emotional intelligence. Which of the
following best describes managing emotions?
a. It is the basis for all the other components; being aware of what you are feeling.
b. It is the ability to balance one’s moods so that worry, anxiety, fear, or anger do not
cloud thinking.
c. It is the ability to be hopeful and to persist in the face of obstacles.
d. It is the ability to be able to put yourself in someone else’s shoes.
e. It is the ability to connect to others and build positive relationships.
_____ combines creativity, business smarts, passion, and hard work of the traditional
entrepreneur with a mission to change the world for better.
a. Contemporary entrepreneurship
b. Traditional entrepreneurship
c. Modern-day entrepreneurship
d. Social entrepreneurship
e. Conventional entrepreneurship
An individual at the postconventional level lives up to expectations of others, fulfills
duties and obligations of social systems, and upholds law.
a. True
b. False
The equity theory, by J. Stacy Adams, states that equity exists when the ratio of
outcomes to inputs for one person is equal to the same ratio for another person.
a. True
b. False
Without feedback, communication is only a two-way process, sender to receiver and
receiver to sender.
a. True
b. False
When Malcolm’s team encounters the establishment of order and cohesion with the
leader helping to clarify team roles and values, then his team is in the developmental
stage of team development of _____.
Scenario – Malcolm Bagget
Malcolm Bagget has been working as a production employee for the last three years.
His firm is currently undergoing a change in structure with a new management group
and the production department is being restructured. Each production employee will be
assigned to a small six-member production team. Malcolm is looking forward to the
extensive cross training that has been promised and is looking forward to enjoying more
power and discretion than he has had in the past. In addition to skill training, Malcolm
is receiving management training in team building.
a. forming
b. storming
c. norming
d. performing
e. adjourning
_____ refers to the forces either within or external to a person that arouse enthusiasm
and persistence to pursue a certain course of action.
A(n) _____ is a separate small, informal, highly autonomous, and often secretive group
that focuses on breakthrough ideas for the business.
The systematic process of gathering and interpreting information about essential duties
refers to _____.
What are the three primary goals of human resource management (HRM)?
Managers and first-line supervisors are important role models for ethical behavior.
Write a short essay that describes how the manager helps to create ethical organizations.
Additionally, put yourself in the manager’s shoes and compose a company credo that
reflects your values.
Systems thinking is a management concept that considers all the interrelated parts of the
system that function as a whole and in common. Changes in any one part of the system
affect the whole organization and, in fact, the whole is greater than the sum of its parts.
Write a short paragraph in which you explain how change in one part of a system (or
organization or product or community) can affect the whole system (or organization or
product or community) either to its benefit or detriment. List some contingencies that
might influence a manager’s decision making. Use your imagination In choosing system
that is “managed.”