What type of interview allows the applicant a great deal of freedom in determining the
course of the conversation, bringing to light information that could otherwise remain
concealed?
a. Nondirective interview
b. Structured interview
c. Panel interview
d. Biographical interview
e. Situational interview
Which of these is the disclosure by an employee of an illegal activity?
a. Tattling
b.Whistle-blowing
c. Organizational communication
d.The filing of a disclosure statement
e. Snooping
A group and a team are interchangeable terms.
a. True
b. False
According to the text, all of the following are ways managers can improve their writing
skills EXCEPT:
a. writing lengthy explanations.
b. respecting the reader.
c. getting a second opinion.
d. knowing your point and get to it.
e. writing clearly rather than impressively.
Coaching is when an experienced employee guides and supports a less-experienced
employee.
a. True
b. False
What type of a stakeholder would a nature conservation group be for a paper
manufacturing company?
a. Supplier
b. Competitor
c. Employee
d. Special interest group
e. None of these
An internal attribution says something about the situation has caused the person’s
behavior.
a. True
b. False
Contingency factors that can influence the success of a TQM program in a positive way
include all of the following EXCEPT:
a. tasks make high skill demands on employees.
b. TQM serves to enrich jobs and motivate employees.
c. problem-solving skills are improved for all employees.
d. participation and teamwork are used to tackle significant problems.
e. managers wait for big, dramatic innovations.
Most organizations today discourage managers to delegate authority to the lower levels
given the challenges to meet customer needs and adapt to the environment.
a. True
b. False
_____ refer(s) to typically ambiguous, concern novel events, and impose great potential
for misunderstanding.
a. Nonroutine messages
b. Channel richness
c. Routine messages
d. Feedback
e. Nonverbal communications
Mingles, Inc. concentrates its efforts on its target market of 18 to 25 year olds. It is
using a(n) _____ strategy.
a. focus
b. differentiation
c. cost leadership
d. multidomestic
e. universal strategy
Maintaining information links are the activities consistent with the _____ role.
a. leader
b. spokesperson
c. monitor
d. liaison
e. entrepreneur
Human resource specialists, with the matching model, exploit the newly hired
employees.
a. True
b. False
The _____ leadership style matches with the preconventional level of personal moral
development.
a. autocratic
b. team oriented
c. servant leadership
d. guiding/encouraging
e. transforming
Contingency theory recommends:
Scenario – Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been
found. Britney Marr, an account executive manager for Baked Wheat Industries
had developed an interest in wheat crackers two months ago when one of her
newly hired account execs, Amy Bender, had convinced her about the high
margins and promising future associated with that market. Marr had always
believed that if you do your homework in hiring the best people then it only makes
sense to listen to their recommendations and implement their suggestions.
Marr had given her approval to Bender to explore opportunities to move into this
promising new market. This morning, Bender had reported that the Jackson
Corporation had severed its contract with Feel Good Crackers Incorporated.
Apparently, the Feel Good salesman had shared sensitive information about
Jackson at a cocktail party. Bender had already established a good relationship
with Feel Good buyers and so recognized this as an opportunity to expand her
market into wheat crackers.
a. Marr should manage all of her employees the way she manages Bender.
b. the goal of every manager should be high return on investment, so Marr should
expand her market only if it increases ROI.
c. Bender should focus on her expertise, recognizing the potential risk of failure
with a new market.
d. all of these.
e. none of these.
To reduce the organization’s cycle time is to reduce the number of:
a. of committees in the organization.
b. layers of management.
c. steps in an organizational process.
d. staff employees in the organization.
e. none of these.
The human resources perspective of management links motivation theories with _____.
a. top management
b. employee tasks
c. floor managers
d. efficiencies
e. profit maximization
Sexual harassment is unethical because it violates an important part of which approach
to ethical behavior?
a. The utilitarian approach
b. The individualism approach
c. The justice approach
d. The moral-rights approach
e. The defensive approach
An advantage of the bottom-up budgeting process is:
a. its emphasis on bureaucratic control.
b. lower managers are more involved.
c. top managers control the information flow.
d. top managers are often not committed to achieving budget targets.
e. all of these.