In 1970, Joseph Searles became the first African American member of the New York
Stock Exchange.
a. True
b. False
The ethical decision approach that requires persons to be guided by standards of equity,
fairness and impartiality is the:
a. moral-rights approach.
b. individualism approach.
c. utilitarian approach.
d. justice approach.
e. discretionary responsibility.
Which of the following best describes Stacey’s position as a functional manager?
a. She is responsible for several departments that perform different functions.
b. She organizes people across departments to perform a specific task.
c. She is responsible for a self-contained division and all the departments within it.
d. She supervises employees with similar training and skills.
e. None of these.
Current employees, management, and especially corporate culture are part of an
organization’s internal environment.
a. True
b. False
Which department performs tasks that reflect the organization’s primary goals and
mission?
a. Line
b. Staff
c. Primary
d. Functional
e. Strategic planning
A high degree of _____means you can accurately assess your own strengths and
limitations and have a healthy sense of self-confidence.
a. self-management
b. social cohesiveness
c. social awareness
d. relationship management
e. self-awareness
Diversity training is special training which can help people become aware of their own
biases and stereotypes, and is used by many organizations.
a. True
b. False
Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate
planning, it would be performed by all of the following except:
a. central planning departments.
b. decentralized planning groups.
c. top executives.
d. consulting groups.
e. the president of the company.
____ generally are located in Asia, Africa and South America.
a. MNCs
b. EUs
c. LDCs
d. WTOs
e. MFNs
Job enlargement is a job design that incorporates achievement, recognition, and other
high-level motivators into the work.
a. True
b. False
Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to
communicate. Although she sees members of her team on breaks and at lunch, Sylvia
does not interact with them face-to-face in a professional setting. Sylvia’s team can best
be described as a:
a. project team.
b. global team.
c. focus group.
d. virtual team.
e. self-directed team.
_____ are called the action steps by which an organization intends to attain its strategic
goals.
a. Tactical goals
b. Operational goals
c. Tactical plans
d. Operational plans
e. Strategic plans
Which of the following refer to specific results expected from individuals?
a. Operational goals
b. Tactical goals
c. Strategic goals
d. Operational plans
e. Mission statements
Social entrepreneurs have a primary goal of improving society rather than maximizing
profits.
a. True
b. False
Examples of unethical behavior toward _____ include a hostile work environment and
violations of health and safety rules.
a. customers b. financiers
c. society d. suppliers
e. employees
The type of power that results from the leader’s legitimate authority, based upon his or
her position within the organization, is called coercive power.
a. True
b. False
Typically, project managers have authority over _____ but not over _____ assigned to
it.
a. people; the project
b. the project; people
c. resources; the project
d. people; other resources
e. finances; products
In response to pressure from environmental advocates, organizations have become
increasingly sensitive to diminishing:
a. natural resources.
b. economic resources.
c. financial resources.
d. human resources.
e. technology resources.
Organizational development is one specific set of management techniques based in the
_____ approach.
a. management science
b. systems theory
c. behavioral sciences
d. scientific management
e. quantitative
The certification based on a set of international standards for quality management,
setting uniform guidelines for processes to ensure that products conform to customer
requirements is the ISO certification.
a. True
b. False
The deployment of organizational resources to achieve strategic goals is known as
_____.
An object, act, or event that conveys meaning to others is known as a(n) _____.
The major problem with downward communication is known as communication _____.
List and define the criteria of corporate social responsibility.
Describe the difference between centralized networks and decentralized networks.
_____ is concerned with defining goals for future organizational performance.