Which of the following stages is the stage of personal moral development in which an
individual develops an internal set of standards and values?
a. Preconventional
b. Conventional
c. Principled
d. Discretionary
e. Social
All of the following are major approaches to leadership EXCEPT:
a.Level 5 leadership.
b. Servant leadership.
c. Authentic leadership.
d. Progressive leadership.
e. Interactive leadership.
When an official is given the responsibility of overseeing all aspects of ethics and legal
compliance. S/he is referred to as:
a. a whistle-blower.
b.a chief ethics officer.
c. vice-president of human resource management.
d.a yes-man.
e. a political play.
Which of the following are responsible for the entire organization?
a. Top managers
b. Middle managers
c. First-line managers
d. Controlling managers
e. Organizing managers
All of the following are current strategic issues of particular concern to managers
EXCEPT:
a. right people to become more competitive on a global basis.
b. right people for improving quality, innovation, and customer service.
c. right people to become more competitive on a local basis.
d. right people to retain during mergers and acquisitions.
e. right people to apply new information technology for e-business.
Ricky is a manager at InfoServices, where she rewards the top sales employee every
month by giving him or her a high-definition TV or PC. This is an example of what
employee motivation program?
a. Pay for performance
b. Lifestyle award
c. Employee stock ownership plan
d. Flexible work schedule
e. Team-based compensation
Ethnocentrism refers to a natural tendency of people to regard their own culture as
inferior to other cultures.
a. True
b. False
Using influence to motivate employees describes which of these functions?
a. Controlling
b. Planning
c. Leading
d. Monitoring
e. Organizing
All of the following are things bad bosses do to create stress for their subordinates
EXCEPT:
a. Bully and harass people to keep them on their toes.
b. Create perpetual doubt about how well employees are performing.
c. Fail to give people credit for their contributions and achievements.
d. Impose unreasonable demands and overwhelming workloads.
e. Tell people exactly what is expected of them.
When leaders influence others through the exchange of benefits or favors, which
influence tactic is being used?
a. Develop allies
b. Use rational persuasion
c. Make people like you
d. Rule of reciprocity
e. Reward behaviors
Although developed by a Japanese business manager, the quality movement is strongly
associated with American companies.
a. True
b. False
The first step in the perception process is _____.
a. contrasting
b. attribution
c. reasoning
d. observation
e. stereotyping
When an organization uses a differentiation strategy, it strives for internal efficiency.
a. True
b. False
The informational roles that managers perform include monitor, disseminator, and
spokesperson.
a. True
b. False
A(n) _____ structure is most appropriate when the external environment is stable.
A value characterized by people’s intolerance for uncertainty and ambiguity and
resulting support for beliefs that promise certainty and conformity refers to _____.
List the four reasons why employees tend to resist change.
Interorganizational partnerships allow companies to join together to become _____ and
share _____.
List the three management skills necessary to perform effectively in organizations.
Organizations that are _____ responsible consider the effects of their actions on all
stakeholder groups and may invest in a number of philanthropic causes that benefit
stakeholders.
_____ are becoming more popular as organizations strive to keep up with technological
advancements and compete in the global economy.
The process of using a third party to settle a dispute is known as _____.
List five of the countries that make up the European Union (EU).