_____ and _____ are potential sources for communication errors, because knowledge,
attitudes, and background act as filters.
a. Encoding, channel
b. Encoding, noise
c. Decoding, channel
d. Decoding, encoding
e. Decoding, noise
Larry is looking for ways to increase the number of different tasks that an employee
performs without increasing task complexity. He should try:
a. job simplification.
b. job enlargement.
c. job rotation.
d. job enrichment.
e. job lay-off.
In the new workplace, _____ are people who work for an organization, but not on a
permanent or full-time basis.
a. upper-level employees
b. direct-related workers
c. temporary employees
d. contingent workers
e. low-level employees
During the fallout of the global financial crisis of the late 2000s, finance companies had
to make important decisions in a highly ambiguous environment. The decision to
buyout failed banks could best be described as what type of decision?
a. Bounded
b. Programmed
c. Conventional
d. Wicked decision problem
e. Irrational decision
A cash budget estimates receipts and expenditures of money on a daily or weekly basis..
a. True
b. False
Madison has been assigned to work on the development of a budget that plans future
investments in major assets such as buildings and heavy machinery. Madison is
working on a(n) _____ budget.
a. cash
b. capital
c. revenue
d. operating
e. expense
_____ power is based in the ability of the leader to do such things as recommend
promotions.
a. Coercive
b. Expert
c. Reward
d. Referent
e. Personal
Gina wishes to transfer authority and responsibility to her subordinates. This process is
known as:
a. accountability.
b. coordination.
c. delegation.
d. departmentalization.
e. passing the buck.
Which of the following types of power stems from a leader’s special knowledge?
a. Reward power
b. Referent power
c. Legitimate power
d. Coercive power
e. None of these
Which of the following is NOT one of the moral rights that could be considered during
decision-making?
a. The right to free consent.
b. The right to invade privacy.
c. The right to free speech.
d. The right of freedom of conscience.
e. The right to life and safety.
_____ is not part of the structures and systems pillar of an ethical organization.
a. Corporate culture
b. Code of ethics
c. Ethics committee
d. Whistle-blowing mechanisms
e. Rewarding ethical behavior
Nikki could hold _____, which are planned activities at special events to provide
examples of company values.
Scenario – Nikki Williams
Nikki Williams was working as the sales manager for Industrial Instruments. Some of
the sales executives were showing signs of burnout. They were losing interest in their
jobs and were no longer motivated to gain new accounts. The reward system focused on
old reliable accounts, but Nikki was now under pressure to expand the customer base.
Nikki had recently been to a seminar on corporate value systems. She recognized that
the company’s CEO wanted to change the way employees thought about the firm and
the way they related to one another. She further recognized that a lasting solution to her
problem required a fundamental shift in perception.
a. ceremonies
b. slogans
c. symbols
d. pictures of heroes
e. none of these
The _____ ratio refers to the ability of the organization to meet its current debt
obligation.
a. activity
b. liquidity
c. profitability
d. conversion
e. growth
Managers are often concerned good citizenship will hurt performance.
a. True
b. False
What is force field analysis?
a. The analysis of the forces that drive customers to a certain organization
b. The analysis of the forces that drive the organization of a company
c. The process of determining which forces drive and which resist a proposed change
d. The process by which an organization forces changes to occur
e. none of these
Structured interviews allow the applicant a great deal of freedom in determining the
course of the conversation, with the interviewer taking care not to influence the person’s
remarks.
a. True
b. False
Team cohesiveness does not necessarily lead to higher team productivity.
a. True
b. False
Allocating resources across the organization is part of the organizing management
function.
a. True
b. False
Which of these employee behaviors matches with the conventional level of personal
moral development?
a. Task accomplishment
b. Empowered employees
c. Work group collaboration
d. Full participation
e. Act in own interest
Type A behavior pattern is characterized by all of these EXCEPT:
a. impatience.
b. devotion to work.
c. aggressiveness.
d. relaxed lifestyle.
e. extreme competitiveness.