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The degree to which a person is calm, enthusiastic, and self-confident, rather than tense,
depressed, moody, or insecure is emotional stability.
a. True
b. False
_____ is a situation in which employees enjoy their work, contribute enthusiastically to
meeting goals, and feel a sense of belonging and commitment to the organization.
a. Commitment
b. Engagement
c. Employee loyalty
d. Employee assurance
e. Employee guarantee
Managers are increasingly recognizing the need to measure intangible aspects of
performance such as customer service.
a. True
b. False
The four primary skills for communicating in a crisis include all of the following
EXCEPT:
a. staying calm.
b. being visible.
c. getting the awful truth out.
d. communicating a vision for the future.
e. all of these are skills for communicating in a crisis.
Controlling involves monitoring employee's activities and taking corrective action as
necessary.
a. True
b. False
Approximately 20% of American adults, according to your text, never reach the
postconventional level of moral development.
a. True
b. False
All of the following are leadership qualities EXCEPT:
a. visionary.
b. innovative.
c. promotes change.
d. structured.
e. nurtures.
Continuous improvement is the implementation of a large number of small, incremental
improvements in all areas of the organization on an ongoing basis.
a. True
b. False
Six Sigma refers to an innovation mindset, used widely by Indian companies, that
strives to meet customers' immediate needs quickly and inexpensively.
a. True
b. False
The LHX quality task force has a strong leader in Josh Clark. Josh runs efficient
meetings, where he leads discussion and decision-making. In the end, tasks are
delegated to members for subsequent follow-up. The LHX task force can best be
characterized as a(n) _____.
a. club
b. team
c. group
d. organization
e. none of these
Which of the following responsibilities is purely voluntary and is guided by a
company's desire to make social contributions not mandated by economics, law, or
ethics?
a. Ethical
b. Economic
c. Legal
d. Discretionary
e. Stakeholder
During the _____ stage of team development, conflict is resolved, and team harmony
and unity emerge.
A management perspective that emerged during the nineteenth and early twentieth
century's that emphasized a rational, scientific approach to the study of management
and sought to make organizations efficient operating machines is called _____.
______ is the belief that power and status differences should exist within the
organization.
Briefly explain the concept of line and staff departments and authority.
_____ plays a key role in creating an organizational climate that enables learning and
innovative responses to threats from the external environment, challenging new
opportunities, or organizational crises.
A management perspective that emerged after World War II, and applied mathematics,
statistics, and other quantitative techniques to managerial problems is referred to as a(n)
_____.
What are the three primary ways human resource management is changing?
Managers believe that they are better oriented toward goal achievement when _____ is
used.
