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The _____ environment represents the outer layer of the environment and affects
organizations _____.
a. task; indirectly
b. general; directly
c. internal; directly
d. internal; indirectly
e. general; indirectly
The modular approach is similar to virtual networking.
a. True
b. False
Unfortunately, companies that foster a diverse workforce increases turnover,
absenteeism, and the risk of lawsuits.
a. True
b. False
The removal of an unpleasant consequence following a desired behavior is referred to
as:
a. avoidance learning.
b. punishment.
c. positive reinforcement.
d. extinction.
e. inefficient management.
Sally is vice president of administration at a large non-profit charity for animals. She
most likely falls within which management level?
a. CEO
b. Line employee
c. Staff manager
d. Top manager
e. Middle manager
Which of the following is identified as a recent trend that has staying power?
a. Corporate takeovers
b. Hedging
c. Insourcing
d. Relationship management
e. Task management
In Maslow's hierarchy of needs theory, freedom from violence is an example of
physiological needs.
a. True
b. False
In countries where women are often in positions of high status, the Globe Project would
describe that culture as high in _____.
a. assertiveness
b. uncertainty avoidance
c. gender differentiation
d. societal collectivism
e. performance orientation
When a group of workers have routine tasks to perform, a _____ communication
structure allows more time for the task to be completed.
a. linear
b. centralized
c. decentralized
d. gossip
e. team
In selecting the best channel for complex communication, Amy suggests to select the
richest channel possible. Characteristics that Amy suggests a manager should recognize
include all of these EXCEPT which one?
Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes.
Combining graciousness with high intelligence and creativity, Amy has been successful
in attracting and building a highly committed and competent division of employees.
When interviewed by the national news media for insight into her success, one of the
topics that became a primary focus was the challenge of communicating effectively.
a. The channel's ability to handle multiple cues simultaneously
b. The ability to facilitate rapid two-way feedback
c. The ability to establish a personal focus for the communication
d. The ability to clarify and rapidly reduce communication stereotyping
e. All of these are valid characteristics of channel richness.
You are the production manager for Connor's Construction, Inc. You decide to change
the production procedure to increase efficiency. One of your long-time foremen is
resisting the change, insisting that the idea won't work. Which of the following obstacle
is he exhibiting?
a. Different assessment and goals
b. Uncertainty about the future
c. A lack of trust
d. All of these
e. Uncertainty about the future and a lack of trust only
When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed
orders and risked is life to save men who were being picked off by land sharks. The
Navy pilot was operating from the _____ level of moral development.
a. preconventional b. conventional
c. postconventional d. lowest
e. conservative
Family and Medical Leave Act require employers to provide up to _____ weeks unpaid
leave for childbirth, adoption, or family emergencies.
a. 8
b. 12
c. 16
d. 24
e. 52
Tracy's Trikes believes that each employee should enjoy the idea of working on
something that is new, creative, or personally meaningful. Tracy's Trikes exemplifies
which of the categories of small business owners?
a. Optimizers
b. Idealists
c. Hard workers
d. Sustainers
e. Jugglers
Which of the following is an invisible barrier that separates women and minorities from
top management positions?
a. The barrier to entry
b. Affirmative action
c. Equal opportunity
d. The glass ceiling
e. The glass wall
Which of the following is based on the relationships between effort, performance, and
outcomes?
a. Equity theory
b. Expectancy theory
c. Reinforcement theory
d. Two-factor theory
e. ERG theory
a. € b. €
c. € d. €
e. €
A modification of the needs hierarchy theory that proposes three categories of needs:
existence, relatedness, and growth is called the _____ theory.
In the _____ approach of structural design, departments are independent, contracting
services to the central hub for a profit.
Many companies routinely use Facebook and other social media outlets as part of their
management practice. In a climate where so much information is so readily available to
him, why is it important for a manager to be ethical when using social media for
business purposes? Write a short essay that answers the above question and argues
whether or not social media can be used ethically to monitor employee behavior and to
gather competitive intelligence.
Explain the horizontal linkage model.
_____ responsibility is purely voluntary and guided by a company's desire to make
social contributions not mandated by economics, law, or ethics.
