Barry learns of a recent study on gender differences in leadership behaviors. In which
area of leadership do women score more highly than men?
Scenario – Barry Bailey
The mandatory leadership-training seminar had just been concluded. All of the newly
promoted managers at Marc’s Music, Inc. had been asked to attend and participate in
the two-day seminar, and Barry Bailey had been fascinated with what she had learned.
She is now reviewing the material she covered.
a. Motivating others
b. Fostering communication
c. Producing high-quality work
d. Listening to others
e. All of the above
A fire that ignites followers€ is used to describe which leadership characteristic?
a. Vision
b. Charisma
c. Service
d. Tenacity
e. Authority
In planning how to implement the new system, Jaimie can anticipate some resistance to
the new system. This resistance can come from all of the following, EXCEPT :
Scenario – Jaimie Hall
The continuing development and improvement of computer information systems has
made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current
computer system at SSC is seven years old, and while still highly useful and reliable,
Jaimie is wondering if a new system would be more efficient and more useful. Jaimie
recognized that some of her managers would prefer to keep the old system, while others
have been requesting that the company update its information capability.
a. self interest of the resisting employees.
b. lack of understanding of the new system.
c. uncertainty, or a lack of information.
d. different departments pursuing different goals.
e. all of these can create resistance.
Organizations don’t want to lose talented, highly skilled workers, so they try to create
an atmosphere of job satisfaction.
a. True
b. False
Which of these is a financial budget that estimates cash flows on a daily basis or weekly
basis to ensure that the company can meet its obligations?
a. Capital expenditure budget
b. Balance sheet budget
c. Cash budget
d. Revenue budget
e. Profit budget
A long-term time frame is most closely associated with:
a. operational plans.
b. tactical plans.
c. strategic plans.
d. mission plans.
e. tactical goals.
_____ is the first step in the MBO process.
a. Setting goals
b. Developing action plans
c. Appraising overall performance
d. Reviewing progress
e. None of these
For Southwest Airlines, all of the following can be suppliers except:
a. Exxon (providing jet fuel).
b. Citibank (providing finances).
c. Delta Airlines (providing competition).
d. Boeing (providing planes).
e. All of these are suppliers for Southwest Airlines.
Individuals are concerned with external rewards and punishments at the principled
level.
a. True
b. False
Most of the laws guiding human resource management are based on the:
a. utilitarian approach.
b. moral-rights approach.
c. individualism approach.
d. justice approach.
e. collectivism approach.
With its large English-speaking population, _____ has numerous companies offering
services such as call-center operations, data-processing, computer programming, and
technical support.
a. Greenland
b. Russia
c. China
d. Mexico
e. India
A decision is a choice made from available alternatives.
a. True
b. False
One of Ruby’s few flaws is that she does not consider possibilities beyond what she is
told, accepting her supervisor’s ideas without thinking. She can best be described as
what type of thinker?
a. Transformational
b. Servant
c. Uncritical
d. Transactional
e. Critical
A human quality linked to entrepreneurship in which people are motivated to excel and
pick situations in which success is likely is called the _____.
_____ decisions are made in response to situations that are unique, are poorly defined
and largely unstructured, and have important consequences for the organization.
Explain the differences between principle-based statements and policy-based statement
in an organization’s code of ethics.
_____ refers to interacting with the community in which a company does business in a
way that makes money for the company but also improves the long-term well-being of
the community.
The boss-less workplace is one modern management technique that strives to meet new
management challenges and address the needs of employees, customers, and the
environment. There is no hierarchy in a boss-less workplace, and all workers are
created equal. What additional management technique must be practiced in order to
facilitate a boss-less workplace? In your judgment, is going “boss-less” a realistic
approach to today’s workplace?