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An inspirational leader who has the ability to motivate subordinates, through personal
transactions, to transcend their normal performance refers to a transactional leader.
a. True
b. False
Managers carry a tremendous responsibility for setting the ethical climate in an
organization and can act as role models for others.
a. True
b. False
What kinds of skills are fundamental necessities in every part of a manager's job?
a. Organizational
b. Communication
c. MBWA
d. Analysis
e. Punishment
The outer layer, the general environment, is widely dispersed and affects organizations
directly.
a. True
b. False
All of the following are advantages of a divisional structure EXCEPT:
a. high concern for customers' needs.
b. fast response, flexibility in an unstable environment.
c. emphasis on overall product and division goals.
d. development of general management skills.
e. there is little duplication of services across divisions.
_____ provide the basic information used for financial control of an organization.
a. Owners equity
b. Income statements
c. Financial position
d. Mission Statements
e. 100-K's
Rational persuasion is one interpersonal influence tactic available for leaders.
a. True
b. False
The conventional stage of moral development is best described by which of the
following statements?
a. I won't do that because the boss will be upset with me.
b. Everybody else is doing it, so it must be okay.
c. I know this is not right, and I will not do it, even if everyone else is.
d. What am I going to get from making this decision?
e. All of these.
Routine messages typically are ambiguous, concern novel events and impose great
potential for misunderstanding.
a. True
b. False
Which of the following means that all the information the decision-maker needs is fully
available?
a. Certainty
b. Risk
c. Uncertainty
d. Ambiguity
e. None of these
Fayol's unity of command principle emphasizes that each subordinate receives orders
from one, and only one superior.
a. True
b. False
