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67. Which of these are described by mission statements?
a.
Corporate values
b.
Product quality
c.
Location of facilities
d.
All of these
e.
None of these
68. "We respect our employees and value their diversity" is an example of a statement you are most likely to find in the
organization's _____.
a.
mission
b.
strategic goals
c.
tactical goals
d.
strategic plans
e.
tactical plans
69. "We seek to become the premier business school in the west" is an example of a statement you are most likely to find
in the organization's _____.
a.
tactical goals
b.
operational goals
c.
mission
d.
tactical plans
e.
operational plans
70. _____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes
it from similar types of organizations.
a.
Mission statement
b.
Goal statement
c.
Management by objective
d.
Goal setting
e.
Corporate competitive-value statement
71. At the top of the goal hierarchy is:
a.
strategic goals.
b.
tactical goals.
c.
operational goals.
d.
a mission.
e.
employee goals.
72. _____ are the broad statements of where the organization wants to be in the future.
a.
Operational goals
b.
Tactical goals
c.
Strategic goals
d.
Operational goals
e.
Tactical plans
73. The official goals of the organization are best represented by the _____.
a.
strategic goals
b.
tactical goals
c.
operational goals
d.
competitive goals
e.
none of these
74. A long-term time frame is most closely associated with:
a.
operational plans.
b.
tactical plans.
c.
strategic plans.
d.
mission plans.
e.
tactical goals.
75. _____ are called the action steps by which an organization intends to attain its strategic goals.
a.
Tactical goals
b.
Operational goals
c.
Tactical plans
d.
Operational plans
e.
Strategic plans
76. _____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____ goals.
a.
Operational; strategic; tactical
b.
Tactical; operational; strategic
c.
Strategic; tactical; operational
d.
Operational; tactical; strategic
e.
None of these.
77. Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of _____
goals.
a.
operational
b.
tactical
c.
strategic
d.
lower-level
e.
top-level
78. Goals that define the outcomes that major divisions and departments must achieve in order for the organization to
reach its overall goals is called:
a.
strategic goals.
b.
tactical goals.
c.
operational goals.
d.
a mission.
e.
a plan.
79. Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting
organizational goals. This involves which stage of the organizational planning process?
a.
Developing the plan
b.
Translating the plan
c.
Plan operations
d.
Executing the plan
e.
Monitoring and learning
80. The organization's reason for existence is known as the organization's _____.
a.
value
b.
vision
c.
mission
d.
goal
e.
service
81. Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals
to provide a sense of direction to her staff. She is using goals as:
a.
a way to legitimize her department.
b.
a source of motivation.
c.
a standard of performance.
d.
a guide to action.
e.
a way to impress others.
82. Which of the following refer to specific results expected from individuals?
a.
Operational goals
b.
Tactical goals
c.
Strategic goals
d.
Operational plans
e.
Mission statements
83. Which of the following represent plans developed at the organization's lower levels that specify action steps toward
achieving operational goals and that support tactical planning activities?
a.
Tactical plans
b.
Strategic plans
c.
Operational plans
d.
Supervisory plans
e.
Organizational plans
84. The _____ is the department manager's tool for daily and weekly operations.
a.
conventional goal
b.
strategic goal
c.
strategic plan
d.
operational plan
e.
targeted plan
85. Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-
and-effect relationships among goals and plans?
a.
Operational plan
b.
Gantt chart
c.
Strategy map
d.
SWOT analysis
e.
Strategic plan
86. Managers use _____ to direct employees and resources toward achieving specific outcomes that enable the
organization to perform efficiently and effectively.
a.
strategic goals
b.
operational goals
c.
growth goals
d.
financial results
e.
internal business process goals
87. According to the strategy map described in chapter 7, which of the following is NOT a type of goal?
a.
Financial performance goals
b.
Customer service goals
c.
Internal business process goals
d.
Learning and growth goals
e.
External business process goals
88. In developing a strategy map for her interior design business, Carla has decided to promote employee development by
providing online training tools. This involves goals in which strategy map category?
a.
Financial performance goals
b.
Learning and growth goals
c.
Internal business process goals
d.
Customer service goals
e.
Supply chain goals
89. Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is
unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of
$265,000 is probably:
a.
not specific and measurable.
b.
not realistic.
c.
irrelevant.
d.
lacking a specific time period.
e.
does not cover key result area.
90. You are violating which of these goal characteristics when you attempt to create goals for every aspect of employee
behavior?
a.
Specific and measurable
b.
Linked to rewards
c.
Defined time period
d.
Cover key result areas
e.
Challenging but realistic
91. Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process
violates which of the following criteria for effective goals?
a.
Specific and measurable
b.
Challenging but realistic
c.
Covers key result areas
d.
Defined time period
e.
Linked to rewards
92. Which of these is lacking in the goal "profits should be increased in the coming year?"
a.
Specific and measurable
b.
Challenging but realistic
c.
Covers key result areas
d.
Defined time period
e.
None of these
93. All of the following are characteristics of effective goal setting except:
a.
goals should be challenging but not unreasonably difficult.
b.
goals should be set for every aspect of employee behavior.
c.
specific and measurable.
d.
cover key results area.
e.
linked to rewards.
94. The ultimate impact of goals depended on the extent to which goal achievement is linked to:
a.
rewards.
b.
salary increases.
c.
promotions.
d.
all of these.
e.
salary increases and promotions.
95. Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management
method?
a.
Tactical planning
b.
Contingency planning
c.
Single-use planning
d.
Management by objectives
e.
Management by walking around
96. _____ is the first step in the MBO process.
a.
Setting goals
b.
Developing action plans
c.
Appraising overall performance
d.
Reviewing progress
e.
None of these
97. Which of these is a method of management whereby managers and employees define goals for every department,
project, and person and use them to monitor subsequent performance?
a.
Organizational planning
b.
Management by objectives
c.
Goal setting
d.
Mission development
e.
Vision development
98. High Fence Corporation is currently implementing an MBO program. Managers and employees jointly set objectives
and develop action plans, and goal achievement is evaluated on an annual basis. High Fence is missing which major
activity that must occur in order for MBO to be successful?
a.
Developing a mission statement
b.
Developing tactical goals
c.
Reviewing progress
d.
Reviewing operational plans
e.
None of these
99. In using MBO, objectives should be set by the:
a.
supervisor.
b.
employee.
c.
supervisor and the employee jointly.
d.
accounting department.
e.
top management.
100. Frostburg Fireplaces has used MBO for the past year. Top management just finished evaluating overall performance.
The next step in the MBO process should be:
a.
to develop new action plans.
b.
to develop new objectives based on the review of last year's performance.
c.
to begin a new MBO "cycle", using the same objectives as last year.
d.
to wait several months to allow information to be digested.
e.
none of these.
101. _____ is the final step in the MBO process.
a.
Appraise overall performance
b.
Develop an action plan
c.
Review progress
d.
Set goals
e.
Conduct periodic checkups
102. Which of the following is NOT one of the benefits of MBO?
a.
Performance can be improved at all company levels.
b.
Employees are motivated.
c.
Efforts are focused on activities that will lead to goal attainment.
d.
Operational goals are able to displace strategic goals.
e.
Individual and department goals are aligned with company goals.
103. Which of these is true about single-use plans?
a.
They are developed to achieve a set of goals that are unlikely to be repeated in the future.
b.
They are used to provide guidance for tasks performed repeatedly within the organization.
c.
They define plans that define company responses to specific situations, such as emergencies or setbacks.
d.
They are most important in the organizations.
e.
None of these
104. Standing plans:
a.
are developed to achieve a set of goals that are unlikely to be repeated in the future.
b.
are used to provide guidance for tasks performed repeatedly within the organization.
c.
define company responses to specific situations, such as emergencies or setbacks.
d.
are the most important in the organizations.
e.
are none of these.
105. A project is an example of a:
a.
policy.
b.
standing plan.
c.
procedure.
d.
single-use plan.
e.
rule.
106. Cheyenne Creamery requires that all absent employees bring a note from their doctor when returning to work. This is
an example of a:
a.
single-plan use.
b.
standing plan.
c.
program.
d.
procedure.
e.
project.
107. _____ define boundaries within which to make a decision.
a.
Programs
b.
Policies
c.
Rules
d.
Procedures
e.
Projects
108. An example of a _____ is a statement supporting the organization's efforts in the area of sexual harassment.
a.
procedure
b.
rule
c.
policy
d.
single-use plan
e.
program
109. "No food and/or drinks in the classroom" is an example of a _____.
a.
procedure
b.
rule
c.
policy
d.
single-use plan
e.
project
110. Which of the following is a commonly-cited limitation of planning?
a.
Plans limit employee motivation and commitment.
b.
Plans make resource allocation more difficult.
c.
Plans make it more difficult to measure standards of performance.
d.
Plans boost intuition and creativity.
e.
Plans can create a false sense of security.
111. One major limitation of goals and plans is:
a.
goals and plans guide resource allocation.
b.
goals and plans may cause rigidity in a turbulent environment.
c.
goals and plans decrease employee motivation.
d.
goals and plans decrease employee commitment.
e.
none of the above.
112. Which of these are true about contingency plans?
a.
They are developed to achieve a set of goals that are unlikely to be repeated in the future.
b.
They are used to provide guidance for tasks performed repeatedly within the organization.
c.
They define company responses to specific situations, such as emergencies or setbacks.
d.
They are most important in the organizations.
e.
None of these
113. Contingency plans are also referred to as:
a.
standing plans.
b.
rules.
c.
scenarios.
d.
procedures.
e.
operationally tactical plans.
114. _____ involves looking at trends and discontinuities and imagining possible alternative future to build a framework
within which unexpected future events can be managed.
a.
Scenario building
b.
Crisis planning
c.
Contingency planning
d.
Trend management
