An interdisciplinary field dedicated to the study of how individuals and groups tend to
act in organizations is called:
a. sociology.
b. vocational counseling.
c. cultural anthropology.
d. psychology.
e. organizational behavior.
The decision by ABC International to downsize and reduce its labor force is in the:
a. domain of codified law. b. domain of free choice.
c. domain of ethics. d. social responsibility.
e. none of these.
Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in
sales for the current quarter. She is unhappy because she knows that the most any
salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is
probably:
a. not specific and measurable.
b. not realistic.
c. irrelevant.
d. lacking a specific time period.
e. does not cover key result area.
In the context of work team effectiveness, _____ pertains to the team’s ability to meet
the personal needs of its members.
a. cohesiveness
b. satisfaction
c. commitment
d. leadership
e. norms
While on a job interview for an administrative position at a university, Alyssa was
asked to respond to simulated memos and emails that are similar to those she would
address if she was in that position. This is an example of a(n) _____.
a. cognitive ability test
b. performance review
c. 360 degree feedback test
d. work sample test
e. assessment center
_____ is developed from critical incidents relating to job performance.
a. Performance appraisal interview
b. Semantic differential rating scale
c. Behaviorally anchored rating scale
d. Unidimensional rating scale
e. All of these
A form of exporting to less-developed countries is called:
a. licensing.
b. franchising.
c. greenfield venture.
d. joint venture.
e. countertrade.
The motivator factors, or satisfiers, that Donovan can change and influence include all
of the following EXCEPT:
Scenario – Donovan Zorn
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles
Unlimited. He was responsible for 232 workers and had a span of control of eight lower
level managers. Donovan has decided to try to increase performance and productivity
by the careful use of motivational theories.
a. recognition.
b. growth opportunities.
c. achievement.
d. salary.
e. all are motivator factors.
Taylor Brittingham is a general manager. Which of the following best describes her
position?
a. She is responsible for several departments that perform different functions.
b. She organizes people across departments to perform a specific task.
c. She is responsible for one specific department (e.g., marketing).
d. She supervises employees with similar training and skills.
e. None of these
The degree to which the job is perceived as important and having an impact on the
company or customers refers to task significance.
a. True
b. False
It seems that once a year the managers of Stone Construction, Inc. attempt a major
organization intervention, such as management-by-objectives. They never seem to be
satisfied with the performance of Stone Construction and, sure enough, 12 months later,
along comes another major intervention. By implementing organizational change in this
way, Stone Construction’s management may well be violating the principle of:
a. benchmarking.
b. continuous improvement.
c. unity of direction.
d. top-down control.
e. none of these.
With a multidomestic strategy, a company will achieve the globalization or
standardization of marketing and production approaches.
a. True
b. False
Customer relationship management systems collect and manage large amounts of data
about customers and make them available to employees.
a. True
b. False
Which of the following is more common in large teams?
a. Member satisfaction
b. The development of subgroups
c. Agreement
d. Commitment
e. All of these
Getting referrals from current employees is a highly effective method used for
recruiting.
a. True
b. False
Industrial Instruments operates in an environment that requires fast response and
high-risk decision making. Which type of culture may be appropriate here?
Scenario – Nikki Williams
Nikki Williams was working as the sales manager for Industrial Instruments. Some of
the sales executives were showing signs of burnout. They were losing interest in their
jobs and were no longer motivated to gain new accounts. The reward system focused on
old reliable accounts, but Nikki was now under pressure to expand the customer base.
Nikki had recently been to a seminar on corporate value systems. She recognized that
the company’s CEO wanted to change the way employees thought about the firm and
the way they related to one another. She further recognized that a lasting solution to her
problem required a fundamental shift in perception.
a. Consistency
b. Adaptability
c. Clan
d. Achievement
e. Involvement
The approach that managers use to make decisions usually falls into one of three types –
the classical model, the administrative model, and the political model.
a. True
b. False
_____ justice argues that individuals should be compensated for the cost of their
injuries by the party responsible.
Discuss the positive and negative factors that can influence the success of a TQM
program.
Name and briefly describe four approaches to training and development.
_____ refers to interacting with the community in which a company does business in a
way that makes money for the company but also improves the long-term well-being of
the community.
A(n) _____ occurs when organizational accomplishment is less than established goals.
A(n) _____ is a temporary team designed to solve a short-term problem involving
several departments.
Describe how to maintain an effective workforce.