1. A historical perspective provides a narrower way of thinking, a way of searching for patterns and determining whether
they recur across time periods.
a.
True
b.
False
False
38
MGMT.DAFT.12.02-01 – 02–01
2. Social forces refer to those aspects of a culture that guide and influence relationships among people.
a.
True
b.
False
True
38
MGMT.DAFT.12.02-01 – 02–01
3. Political forces are aspects of a culture that guide and influence relationships among people.
a.
True
b.
False
False
38
MGMT.DAFT.12.02-01 – 02–01
4. Economic forces pertain to the availability, production, and distribution of resources in a society.
a.
True
b.
False
True
39
MGMT.DAFT.12.02-01 – 02–01
5. The early study of management as we know it today began with what is now called the technology-driven workplace.
a.
True
b.
False
False
40
MGMT.DAFT.12.02-07 – 02–07
6. The classical perspective on management emerged during the 1800s.
a.
True
b.
False
True
40
MGMT.DAFT.12.02-03 – 02–03
7. The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and
administrative principles.
a.
True
b.
False
False
40
MGMT.DAFT.12.02-03 – 02–03
8. Frederick W. Taylor developed Systems Thinking and emphasized the fourteen principles of management that should
guide managerial behavior.
a.
True
b.
False
False
40
MGMT.DAFT.12.02-05 – 02–05
9. Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.
a.
True
b.
False
True
41
MGMT.DAFT.12.02-03 – 02–03
10. A criticism of human relations management is that it ignores the social context and workers’ needs.
a.
True
b.
False
False
41
MGMT.DAFT.12.02-03 – 02–03
11. One of the criticisms of scientific management is it did not acknowledge variance among individuals.
a.
True
b.
False
True
41
MGMT.DAFT.12.02-03 – 02–03
12. Standardization of work and wage incentives are characteristics of behavioral science.
a.
True
b.
False
False
41
MGMT.DAFT.12.02-03 – 02–03
13. Scientific management developed a standard method for performing each job.
a.
True
b.
False
True
41
MGMT.DAFT.12.02-03 – 02–03
14. With clear definitions of authority and responsibility, division of labor is one of the six characteristics of the ideal
bureaucracy.
a.
True
b.
False
True
42
MGMT.DAFT.12.02-03 – 02–03
15. Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.
a.
True
b.
False
True
43
MGMT.DAFT.12.02-03 – 02–03
16. Fayol’s unity of command principle emphasizes that each subordinate receives orders from one, and only one superior.
a.
True
b.
False
True
44
MGMT.DAFT.12.02-03 – 02–03
17. Unity of direction principle proposes that similar activities in an organization should be grouped together under one
manager.
a.
True
b.
False
True
44
MGMT.DAFT.12.02-03 – 02–03
18. The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different
departments in an organization.
a.
True
b.
False
False
44
MGMT.DAFT.12.02-03 – 02–03
19. Scientific management focuses on employee competence, whereas administrative principles focus on work flow
through the organization.
a.
True
b.
False
False
44
MGMT.DAFT.12.02-03 – 02–03
20. Follett and Barnard were early advocates of a more humanistic perspective on management that emphasized the
importance of understanding human behavior, needs, and attitudes in the workplace as well as social interactions and
group processes.
a.
True
b.
False
True
45
MGMT.DAFT.12.02-03 – 02–03
21. Unfortunately, Mary Parker Follett’s approach to leadership stressed the importance of engineering techniques rather
than people.
a.
True
b.
False
False
45
MGMT.DAFT.12.02-03 – 02–03
22. A social group within an organization is part of the informal organization.
a.
True
b.
False
True
46
MGMT.DAFT.12.02-03 – 02–03
23. The Hawthorne studies resulted in the movement towards scientific management.
a.
True
b.
False
False
46
MGMT.DAFT.12.02-03 – 02–03
24. The human relations movement is also referred to as the dairy farm view of management, meaning that contented
cows give more milk, and satisfied workers will give more work.
a.
True
b.
False
True
47
MGMT.DAFT.12.02-03 – 02–03
25. The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher
performance.
a.
True
b.
False
True
47
MGMT.DAFT.12.02-03 – 02–03
26. Theory Y proposes that organizations can take advantage of the imagination and intellect of all of their employees.
a.
True
b.
False
True
48
MGMT.DAFT.12.02-03 – 02–03
27. According to Douglas McGregor, Theory X and Theory Y provide two opposing views of workers, where Theory X
recognizes that workers enjoy achievement and responsibility, while Theory Y recognizes that workers will avoid work
whenever possible.
a.
True
b.
False
False
49
MGMT.DAFT.12.02-03 – 02–03
28. An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if
possible.
a.
True
b.
False
False
49
MGMT.DAFT.12.02-03 – 02–03
29. The Systems Thinking approach develops theories about human behavior based on scientific methods and study.
a.
True
b.
False
False
49
MGMT.DAFT.12.02-05 – 02–05
30. Organization development is a specific set of management techniques based in the behavioral science approach.
a.
True
b.
False
True
50
MGMT.DAFT.12.02-03 – 02–03
31. The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of
employees’ basic needs as the key to increased worker productivity.
a.
True
b.
False
False
50
MGMT.DAFT.12.02-03 – 02–03
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
32. The management science approach uses qualitative data in management decision making.
a.
True
b.
False
False
50
MGMT.DAFT.12.02-04 – 02–04
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
33. The field of management that specializes in the physical production of goods or services refers to operations
management.
a.
True
b.
False
True
MGMT.DAFT.12.02-04 – 02–04
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
34. Information technology is the most recent subfield of the quantitative perspective.
a.
True
b.
False
True
51
MGMT.DAFT.12.02-04 – 02–04
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
35. The term “quants” refers to financial managers and others who base their decisions on complex quantitative analysis,
under assumption that using advanced mathematics and technology can accurately predict how the market works.
a.
True
b.
False
True
51
MGMT.DAFT.12.02-04 – 02–04
36. Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and
changing interaction among those elements.
a.
True
b.
False
False
52
MGMT.DAFT.12.02-05 – 02–05
37. When the shop foreman receives and rewards valuable suggestions from its workers, and this leads to continual
improvement of production, synergy has occurred.
a.
True
b.
False
True
52
MGMT.DAFT.12.02-05 – 02–05
A
38. Discerning circles of causality is an important element of systems thinking.
a.
True
b.
False
True
52
MGMT.DAFT.12.02-05 – 02–05
39. Contingency theory suggests that managers are more successful if they learn the best way to manage and motivate
their employees, and then apply this knowledge in a universally consistent way.
a.
True
b.
False
False
53
MGMT.DAFT.12.02-05 – 02–05
A
40. A contingency view argues that there is one best way to manage an organization.
a.
True
b.
False
54
MGMT.DAFT.12.02-05 – 02–05
41. The inherent focus of TQM is on managing the total organization to deliver quality to the customer.
a.
True
b.
False
True
54
MGMT.DAFT.12.02-05 – 02–05
42. Although developed by a Japanese business manager, the quality movement is strongly associated with American
companies.
a.
True
b.
False
False
54
MGMT.DAFT.12.02-05 – 02–05
43. Benchmarking involves finding out what the customer wants.
a.
True
b.
False
False
54
MGMT.DAFT.12.02-05 – 02–05
44. A process whereby companies find out how others do something better than they do and then try to imitate or improve
on it refers to outsourcing.
a.
True
b.
False
False
54
MGMT.DAFT.12.02-05 – 02–05
45. The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to
continuous improvement.
a.
True
b.
False
True
54
MGMT.DAFT.12.02-05 – 02–05
46. Six Sigma refers to an innovation mindset, used widely by Indian companies, that strives to meet customers’
immediate needs quickly and inexpensively.
a.
True
b.
False
False
55
MGMT.DAFT.12.02-05 – 02–05
47. Supply chain management refers to the sequence of suppliers and purchasers, covering all stages of processing from
obtaining raw materials to distributing finished goods to consumers.
a.
True
b.
False
True
58
MGMT.DAFT.12.02-06 – 02–06
48. Customer relationship management systems collect and manage large amounts of data about customers and make
them available to employees.
a.
True
b.
False
True
58
MGMT.DAFT.12.02-06 – 02–06
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
49. A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or
services.
a.
True
b.
False
True
58
MGMT.DAFT.12.02-06 – 02–06
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
50. An innovation mindset that strives to meet customers’ immediate needs quickly and inexpensively is referred to as:
a.
kaizen.
b.
just-in-time control.
c.
total quality management.
d.
jugaad.
e.
XY Theory.
37
MGMT.DAFT.12.02-05 – 02–05
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
51. A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns, and determining whether
they recur across time periods.
a.
analytical
b.
futuristic
c.
systematic
d.
methodical
e.
historical
e
38
MGMT.DAFT.12.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
52. _____ forces refer to those aspects of a culture that guide and influence relationships among people.
a.
Social
b.
Political
c.
Economic
d.
Technological
e.
Legal
a
38
MGMT.DAFT.12.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
53. Which of these forces comprises unwritten, common rules and perceptions about relationships?
a.
b.
c.
d.
e.
c
38
MGMT.DAFT.12.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
54. Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs, flextime, and
organization-sponsored sabbaticals. Based on this information, Jessica most likely belongs to which demographic group?
a.
Baby Boomer
b.
Generation X
c.
Generation Y
d.
Generation Z
e.
Tweener
c
39
MGMT.DAFT.12.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
A
55. Which of these forces pertain to the availability, production, and distribution of resources in a society?
a.
Social
b.
Political
c.
Economic
d.
Technological
e.
Legal
c
39
MGMT.DAFT.12.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
56. Strong anti-American sentiments in many parts of the world exemplify the effect of:
a.
economic forces.
b.
political forces.
c.
demographic forces.
d.
technological forces.
e.
human relations forces.
39
MGMT.DAFT.12.02-01 – 02–01
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
A
57. The nineteenth and early twentieth centuries saw the development of which management perspective?
a.
The human relations movement
b.
The behavioral sciences approach
c.
The classical perspective
d.
The quantitative management approach
e.
The TQM approach
39
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
58. Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to
make organizations efficient operating machines?
a.
The Humanistic Perspective
b.
The Behavioral Sciences Approach
c.
The Classical Perspective
d.
The TQM approach
e.
The Quantitative Management Approach
39
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
59. Which of these is a subfield of the classical management perspective that emphasized scientifically determined
changes in management practices as the solution to improving labor productivity?
a.
The human relations movement
b.
The behavioral sciences approach
c.
The TQM approach
d.
The quantitative management approach
e.
The scientific management movement
40
United States – BUSPROG: Analytic
Bloom’s: Knowledge
60. Frank Gilbreth felt that efficiency equated with:
a.
one best way to do work.
b.
leadership flows from the top down.
c.
procedures and policies.
d.
scientific management.
e.
bureaucracy.
41
MGMT.DAFT.12.02-03 – 02–03
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
61. Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were
pioneered by _____.
a.
Edward Deming
b.
Henry Gantt
c.
Max Weber
d.
Mary Parker Follett
e.
Frank Gilbreth
e
41
MGMT.DAFT.12.02-03 – 02–03
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
62. Who is considered the “first lady of management?”
a.
Mary Parker Follett
b.
Lillian Gilbreth
c.
Carly Fiorona
d.
Maxine Weber
e.
Anne Adams
MGMT.DAFT.12.02-03 – 02–03
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
63. The three subfields of the classical perspective include:
a.
quantitative management, behavioral science, and administrative management.
b.
bureaucratic organization, quantitative management, and the human relations movement.
c.
administrative management, bureaucratic organization, and scientific management.
d.
scientific management, quantitative management, and administrative management.
e.
none of these.
41
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
64. _____ is considered the “father of scientific management.”
a.
Frank B. Gilbreth
b.
Elton Mayo
c.
Henry Gantt
d.
Douglas McGregor
e.
Frederick W. Taylor
41
United States – BUSPROG: Analytic
United States – LA – DISC: Environmental Influence
Bloom’s: Knowledge
65. Which of the following is a bar graph that measures planned and completed work along each stage of production by
time elapsed?
a.
Time and Work chart
b.
Gantt chart
c.
Time and Motion chart
d.
Production and Delivery chart
e.
Gilbreth chart
41