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1. A historical perspective provides a narrower way of thinking, a way of searching for patterns and determining whether
they recur across time periods.
a.
True
b.
False
2. Social forces refer to those aspects of a culture that guide and influence relationships among people.
a.
True
b.
False
3. Political forces are aspects of a culture that guide and influence relationships among people.
a.
True
b.
False
4. Economic forces pertain to the availability, production, and distribution of resources in a society.
a.
True
b.
False
5. The early study of management as we know it today began with what is now called the technology-driven workplace.
a.
True
b.
False
6. The classical perspective on management emerged during the 1800s.
a.
True
b.
False
7. The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and
administrative principles.
a.
True
b.
False
8. Frederick W. Taylor developed Systems Thinking and emphasized the fourteen principles of management that should
guide managerial behavior.
a.
True
b.
False
9. Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.
a.
True
b.
False
10. A criticism of human relations management is that it ignores the social context and workers’ needs.
a.
True
b.
False
11. One of the criticisms of scientific management is it did not acknowledge variance among individuals.
a.
True
b.
False
12. Standardization of work and wage incentives are characteristics of behavioral science.
a.
True
b.
False
13. Scientific management developed a standard method for performing each job.
a.
True
b.
False
14. With clear definitions of authority and responsibility, division of labor is one of the six characteristics of the ideal
bureaucracy.
a.
True
b.
False
15. Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.
a.
True
b.
False
16. Fayol's unity of command principle emphasizes that each subordinate receives orders from one, and only one superior.
a.
True
b.
False
17. Unity of direction principle proposes that similar activities in an organization should be grouped together under one
manager.
a.
True
b.
False
18. The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different
departments in an organization.
a.
True
b.
False
19. Scientific management focuses on employee competence, whereas administrative principles focus on work flow
through the organization.
a.
True
b.
False
20. Follett and Barnard were early advocates of a more humanistic perspective on management that emphasized the
importance of understanding human behavior, needs, and attitudes in the workplace as well as social interactions and
group processes.
a.
True
b.
False
21. Unfortunately, Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather
than people.
a.
True
b.
False
22. A social group within an organization is part of the informal organization.
a.
True
b.
False
23. The Hawthorne studies resulted in the movement towards scientific management.
a.
True
b.
False
24. The human relations movement is also referred to as the dairy farm view of management, meaning that contented
cows give more milk, and satisfied workers will give more work.
a.
True
b.
False
25. The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher
performance.
a.
True
b.
False
26. Theory Y proposes that organizations can take advantage of the imagination and intellect of all of their employees.
a.
True
b.
False
27. According to Douglas McGregor, Theory X and Theory Y provide two opposing views of workers, where Theory X
recognizes that workers enjoy achievement and responsibility, while Theory Y recognizes that workers will avoid work
whenever possible.
a.
True
b.
False
28. An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if
possible.
a.
True
b.
False
29. The Systems Thinking approach develops theories about human behavior based on scientific methods and study.
a.
True
b.
False
30. Organization development is a specific set of management techniques based in the behavioral science approach.
a.
True
b.
False
31. The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of
employees' basic needs as the key to increased worker productivity.
a.
True
b.
False
32. The management science approach uses qualitative data in management decision making.
a.
True
b.
False
33. The field of management that specializes in the physical production of goods or services refers to operations
management.
a.
True
b.
False
34. Information technology is the most recent subfield of the quantitative perspective.
a.
True
b.
False
35. The term “quants” refers to financial managers and others who base their decisions on complex quantitative analysis,
under assumption that using advanced mathematics and technology can accurately predict how the market works.
a.
True
b.
False
36. Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and
changing interaction among those elements.
a.
True
b.
False
37. When the shop foreman receives and rewards valuable suggestions from its workers, and this leads to continual
improvement of production, synergy has occurred.
a.
True
b.
False
38. Discerning circles of causality is an important element of systems thinking.
a.
True
b.
False
39. Contingency theory suggests that managers are more successful if they learn the best way to manage and motivate
their employees, and then apply this knowledge in a universally consistent way.
a.
True
b.
False
40. A contingency view argues that there is one best way to manage an organization.
a.
True
b.
False
41. The inherent focus of TQM is on managing the total organization to deliver quality to the customer.
a.
True
b.
False
42. Although developed by a Japanese business manager, the quality movement is strongly associated with American
companies.
a.
True
b.
False
43. Benchmarking involves finding out what the customer wants.
a.
True
b.
False
44. A process whereby companies find out how others do something better than they do and then try to imitate or improve
on it refers to outsourcing.
a.
True
b.
False
45. The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to
continuous improvement.
a.
True
b.
False
46. Six Sigma refers to an innovation mindset, used widely by Indian companies, that strives to meet customers’
immediate needs quickly and inexpensively.
a.
True
b.
False
47. Supply chain management refers to the sequence of suppliers and purchasers, covering all stages of processing from
obtaining raw materials to distributing finished goods to consumers.
a.
True
b.
False
48. Customer relationship management systems collect and manage large amounts of data about customers and make
them available to employees.
a.
True
b.
False
49. A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or
services.
a.
True
b.
False
50. An innovation mindset that strives to meet customers’ immediate needs quickly and inexpensively is referred to as:
a.
kaizen.
b.
just-in-time control.
c.
total quality management.
d.
jugaad.
e.
XY Theory.
51. A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns, and determining whether
they recur across time periods.
a.
analytical
b.
futuristic
c.
systematic
d.
methodical
e.
historical
52. _____ forces refer to those aspects of a culture that guide and influence relationships among people.
a.
Social
b.
Political
c.
Economic
d.
Technological
e.
Legal
53. Which of these forces comprises unwritten, common rules and perceptions about relationships?
a.
Economic forces
b.
Political forces
c.
Social forces
d.
Legal forces
e.
Personal forces
54. Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs, flextime, and
organization-sponsored sabbaticals. Based on this information, Jessica most likely belongs to which demographic group?
a.
Baby Boomer
b.
Generation X
c.
Generation Y
d.
Generation Z
e.
Tweener
55. Which of these forces pertain to the availability, production, and distribution of resources in a society?
a.
Social
b.
Political
c.
Economic
d.
Technological
e.
Legal
56. Strong anti-American sentiments in many parts of the world exemplify the effect of:
a.
economic forces.
b.
political forces.
c.
demographic forces.
d.
technological forces.
e.
human relations forces.
57. The nineteenth and early twentieth centuries saw the development of which management perspective?
a.
The human relations movement
b.
The behavioral sciences approach
c.
The classical perspective
d.
The quantitative management approach
e.
The TQM approach
58. Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to
make organizations efficient operating machines?
a.
The Humanistic Perspective
b.
The Behavioral Sciences Approach
c.
The Classical Perspective
d.
The TQM approach
e.
The Quantitative Management Approach
59. Which of these is a subfield of the classical management perspective that emphasized scientifically determined
changes in management practices as the solution to improving labor productivity?
a.
The human relations movement
b.
The behavioral sciences approach
c.
The TQM approach
d.
The quantitative management approach
e.
The scientific management movement
60. Frank Gilbreth felt that efficiency equated with:
a.
one best way to do work.
b.
leadership flows from the top down.
c.
procedures and policies.
d.
scientific management.
e.
bureaucracy.
61. Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were
pioneered by _____.
a.
Edward Deming
b.
Henry Gantt
c.
Max Weber
d.
Mary Parker Follett
e.
Frank Gilbreth
62. Who is considered the "first lady of management?"
a.
Mary Parker Follett
b.
Lillian Gilbreth
c.
Carly Fiorona
d.
Maxine Weber
e.
Anne Adams
63. The three subfields of the classical perspective include:
a.
quantitative management, behavioral science, and administrative management.
b.
bureaucratic organization, quantitative management, and the human relations movement.
c.
administrative management, bureaucratic organization, and scientific management.
d.
scientific management, quantitative management, and administrative management.
e.
none of these.
64. _____ is considered the "father of scientific management."
a.
Frank B. Gilbreth
b.
Elton Mayo
c.
Henry Gantt
d.
Douglas McGregor
e.
Frederick W. Taylor
65. Which of the following is a bar graph that measures planned and completed work along each stage of production by
time elapsed?
a.
Time and Work chart
b.
Gantt chart
c.
Time and Motion chart
d.
Production and Delivery chart
e.
Gilbreth chart
