1. Employee motivation affects productivity, and part of a manager’s job is to channel motivation toward the
accomplishment of organizational goals.
a.
True
b.
False
True
532
MGMT.DAFT.12.16-01 – 16–01
2. Two ways to classify rewards are extrinsic and monetary.
a.
True
b.
False
False
532-533
MGMT.DAFT.12.16-01 – 16–01
3. Rewards given by another person are intrinsic rewards.
a.
True
b.
False
False
533
MGMT.DAFT.12.16-01 – 16–01
4. Extrinsic rewards refers to the satisfaction a person receives in the process of performing a particular action.
a.
True
b.
False
False
533
MGMT.DAFT.12.16-01 – 16–01
5. The arousal, direction and persistence of behavior refers to motivation.
a.
True
b.
False
True
535
MGMT.DAFT.12.16-01 – 16–01
6. Process theories emphasize the needs that motivate people.
a.
True
b.
False
False
535
MGMT.DAFT.12.16-01 – 16–01
7. Three categories of motivation theories are content theories, process theories, and reinforcement theories.
a.
True
b.
False
True
535
MGMT.DAFT.12.16-02 – 16–02
8. Physiological needs are the most basic human physical needs, which are reflected in the workplace as needs for
adequate heat, air, and base salary to ensure survival.
a.
True
b.
False
True
535
MGMT.DAFT.12.16-02 – 16–02
9. In Maslow’s hierarchy of needs theory, freedom from violence is an example of physiological needs.
a.
True
b.
False
False
535
MGMT.DAFT.12.16-02 – 16–02
10. According to MANAGER’S SHOPTALK in Chapter 16, a criticism of carrot-and-stick approaches is that extrinsic
rewards assume people are driven by higher-level needs.
a.
True
b.
False
False
536
MGMT.DAFT.12.16-05 – 16–05
11. Esteem needs are those needs that relate to the desire for a positive self-image and to receive attention, recognition,
and appreciation from others.
a.
True
b.
False
True
536
MGMT.DAFT.12.16-02 – 16–02
12. External and relatedness are the first two groups of needs in Aldefer’s ERG theory.
a.
True
b.
False
False
537
MGMT.DAFT.12.16-02 – 16–02
13. Many companies are finding that creating a humane work environment that allows people to achieve a balance
between work and personal life is also a great high-level motivator.
a.
True
b.
False
True
537
MGMT.DAFT.12.16-02 – 16–02
14. Herzberg’s two-factor theory divides work-related needs into two categories: hygiene factors and reward factors.
a.
True
b.
False
False
538
MGMT.DAFT.12.16-02 – 16–02
15. Factors that influence job satisfaction based on fulfillment of high-level needs such as achievement, recognition, and
opportunity for growth are called motivators.
a.
True
b.
False
True
538
MGMT.DAFT.12.16-02 – 16–02
16. Hygiene factors are the same as dissatisfiers and include company policies and procedures.
a.
True
b.
False
True
538-539
MGMT.DAFT.12.16-02 – 16–02
17. Hygiene factors are the same as satisfiers and are based on fulfillment of higher level needs including responsibility.
a.
True
b.
False
False
539
MGMT.DAFT.12.16-02 – 16–02
18. The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee
dissatisfaction but will not motivate workers to high achievement levels.
a.
True
b.
False
True
539
MGMT.DAFT.12.16-02 – 16–02
19. A need for power, a need for accomplishment and a need for superior power is proposed by David McClelland’s
acquired needs theory.
a.
True
b.
False
False
539
MGMT.DAFT.12.16-02 – 16–02
20. A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.
a.
True
b.
False
True
539
MGMT.DAFT.12.16-02 – 16–02
21. The group of theories that explain how employees meet their needs and determine their success are called process
theories.
a.
True
b.
False
541
MGMT.DAFT.12.16-03 – 16–03
22. Expectancy theory is a process theory that focuses on individuals’ perception of how fairly they are treated in
comparison to other people.
a.
True
b.
False
False
541
MGMT.DAFT.12.16-03 – 16–03
23. Goal acceptance, in goal-setting theory, means that employees have to “buy into” the goals and be committed to them.
a.
True
b.
False
True
542
MGMT.DAFT.12.16-03 – 16–03
24. Goal-setting theory proposes that managers can increase motivation by setting specific, challenging goals that are
accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely
feedback.
a.
True
b.
False
True
542
MGMT.DAFT.12.16-03 – 16–03
25. Goal specificity, in goal-setting theory, refers to the difficulty level of goals.
a.
True
b.
False
False
542
MGMT.DAFT.12.16-03 – 16–03
26. The equity theory focuses on individual’s perceptions of how fairly they are treated relative to others.
a.
True
b.
False
True
543
MGMT.DAFT.12.16-03 – 16–03
27. The equity theory, by J. Stacy Adams, states that equity exists when the ratio of outcomes to inputs for one person is
equal to the same ratio for another person.
a.
True
b.
False
True
543-544
MGMT.DAFT.12.16-03 – 16–03
28. Expectancy theory is based on the relationship among the individual’s effort and performance and not on the
desirability of outcomes.
a.
True
b.
False
False
544
MGMT.DAFT.12.16-03 – 16–03
29. Motivation increases, according to the expectancy theory, when the worker believes that the successful performance
will result by putting effort into a given task. This is called E-P expectancy.
a.
True
b.
False
True
544
MGMT.DAFT.12.16-03 – 16–03
30. According to expectancy theory, for an employee to be highly motivated, E-P expectancy and valence must be
maximized.
a.
True
b.
False
True
544
MGMT.DAFT.12.16-03 – 16–03
31. Valence is the perceived value of a reward or outcome.
a.
True
b.
False
True
545
MGMT.DAFT.12.16-03 – 16–03
32. The expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be
similar to other individuals.
a.
True
b.
False
False
545
MGMT.DAFT.12.16-03 – 16–03
33. Behavior that is positively reinforced tends to be repeated, and behavior that is not reinforced tends not to be repeated,
as stated in the Law of Effect.
a.
True
b.
False
True
546
MGMT.DAFT.12.16-04 – 16–04
34. The administration of a pleasant and rewarding consequence following a desired behavior is positive reinforcement.
a.
True
b.
False
True
547
MGMT.DAFT.12.16-04 – 16–04
35. The imposition of unpleasant outcomes on an employee is avoidance learning.
a.
True
b.
False
False
MGMT.DAFT.12.16-04 – 16–04
36. Punishment increases the likelihood that behavior will be repeated.
a.
True
b.
False
False
547
MGMT.DAFT.12.16-04 – 16–04
37. Punishment is the imposition of an unpleasant outcome following undesirable behavior.
a.
True
b.
False
True
547
MGMT.DAFT.12.16-04 – 16–04
38. One weakness of the use of punishment in organizations is that it fails to indicate the correct behavior.
a.
True
b.
False
True
547
MGMT.DAFT.12.16-04 – 16–04
39. Extinction is defined as the withdrawal of positive reward.
a.
True
b.
False
True
547-548
MGMT.DAFT.12.16-04 – 16–04
40. Job rotation systematically moves employees from one job to another, thereby increasing the number of different tasks
an employee performs without increasing the complexity of any one job.
a.
True
b.
False
True
549
MGMT.DAFT.12.16-05 – 16–05
41. Job enlargement is a job design that incorporates achievement, recognition, and other high-level motivators into the
work.
a.
True
b.
False
False
549
MGMT.DAFT.12.16-05 – 16–05
42. Job enlargement combines a series of tasks into one new, broader job.
a.
True
b.
False
True
549
MGMT.DAFT.12.16-05 – 16–05
43. The degree to which the job is perceived as important and having an impact on the company or customers refers to
task significance.
a.
True
b.
False
True
550
MGMT.DAFT.12.16-05 – 16–05
44. The job characteristic of autonomy influences the worker’s experiencing meaningfulness of work.
a.
True
b.
False
False
550
MGMT.DAFT.12.16-05 – 16–05
45. Skill variety, task identity, and task significance tend to influence the employee’s psychological state of experienced
meaningfulness of work.
a.
True
b.
False
True
550
MGMT.DAFT.12.16-05 – 16–05
46. Gain sharing rewards employees with part ownership of the organization based on achieving performance goals.
a.
True
b.
False
False
552
MGMT.DAFT.12.16-06 – 16–06
47. Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs:
information, knowledge, power, and rewards.
a.
True
b.
False
True
552
MGMT.DAFT.12.16-07 – 16–07
48. Employee stock ownership plans give employees part ownership of the organization, enabling them to share in
improved profit performance.
a.
True
b.
False
True
552
MGMT.DAFT.12.16-06 – 16–06
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
49. Organizations that empower employees often reward them based on the results shown in the company’s bottom line.
a.
True
b.
False
True
553
MGMT.DAFT.12.16-07 – 16–07
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
50. Employee engagement means that people enjoy their jobs and are satisfied with their work conditions, contribute
enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the
organization.
a.
True
b.
False
True
553
MGMT.DAFT.12.16-08 – 16–08
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
51. Which of the following is the arousal, direction, and persistence of behavior?
a.
Commitment
b.
Motivation
c.
Satisfaction
d.
Rewarding behavior
e.
Behavior modification
532
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
52. A(n)_____ refers to a reward given by another person.
a.
intrinsic reward
b.
internal reward
c.
extrinsic reward
d.
valued reward
e.
charity
c
532
MGMT.DAFT.12.16-01 – 16–01
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
53. A(n)_____ is an example of an intrinsic reward.
a.
employee’s feelings of self-worth
b.
pat on the back from your boss
c.
pay raise
d.
promotion
e.
bonus
a
532
MGMT.DAFT.12.16-01 – 16–01
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
54. Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the
excellent benefits package she receives. Katie is motivated by:
a.
b.
c.
d.
e.
a
533
MGMT.DAFT.12.16-01 – 16–01
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
55. Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the
minds of tomorrow’s leaders. Sally is motivated by:
a.
power factors.
b.
leadership factors.
c.
hygiene factors.
d.
extrinsic rewards.
e.
intrinsic rewards.
534
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
56. Which of the following theories focuses on employee learning of desired work behaviors?
a.
Reinforcement theory
b.
ERG theory
c.
Hierarchy of needs theory
d.
Experiential learning theory
e.
Content theory
535
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
57. Which motivation theory proposes that needs must be satisfied in sequence?
a.
Reinforcement theory
b.
ERG theory
c.
Hierarchy of needs theory
d.
Experiential learning theory
e.
Social learning theory
535
MGMT.DAFT.12.16-02 – 16–02
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
58. Which of the following theories emphasize the needs that motivate people?
a.
Process
b.
Reinforcement
c.
Content
d.
Contingency
e.
Situational
c
535
MGMT.DAFT.12.16-02 – 16–02
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
59. Which of the following is a content theory that proposes that people are motivated by physiological, safety,
belongingness, esteem, and self-actualization needs?
a.
Reinforcement theory
b.
Process theory
c.
Situational theory
d.
Hierarchy of needs theory
e.
Contingency theory
535
MGMT.DAFT.12.16-02 – 16–02
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
60. _____ focus on employee learning of desired work behaviors.
a.
Contingency theories
b.
Situational theories
c.
Content theories
d.
Process theories
e.
Reinforcement theories
e
535
MGMT.DAFT.12.16-02 – 16–02
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
61. Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?
a.
Safety needs
b.
Compensation needs
c.
Physiological needs
d.
Esteem needs
e.
Self-actualization needs
535-536
MGMT.DAFT.12.16-02 – 16–02
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
62. Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the
organization. According to Maslow, Neil is motivated by which category of needs?
a.
Physiological
b.
Safety
c.
Belongingness
d.
Esteem
e.
Self-actualization
536
MGMT.DAFT.12.16-02 – 16–02
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
A
63. _____ describe the most basic human physical needs, including food, water and oxygen.
a.
Self-actualization needs
b.
Physiological needs
c.
Esteem needs
d.
Belongingness needs
e.
Safety needs
536
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
64. Which need describes the desire to be accepted by one’s peer, have friendships, be part of a group, and be loved?
a.
Self-actualization needs
b.
Physiological needs
c.
Esteem needs
d.
Belongingness needs
e.
Safety needs
536
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge
65. According to Maslow, the highest order needs are:
a.
self-actualization needs.
b.
physiological needs.
c.
esteem needs.
d.
belongingness needs.
e.
safety needs.
536
United States – BUSPROG: Analytic
United States – LA – DISC: Motivation Concepts
Bloom’s: Knowledge