During turbulent times, small business formation is the primary process by which an
economy recreates and reinvents itself.
a. True
b. False
With respect to appropriate corporate behavior, what society deems _____ as important.
a. ethical responsibility
b. discretionary responsibility
c. economic responsibility
d. legal responsibility
e. moral responsibility
One of the roles that a small business manager may emphasize over their counterpart in
a large organization is _____.
a. information processing
b. spokesperson
c. liaison
d. resource allocator
e. leader
Organizations must manage environmental uncertainty to be effective.
a. True
b. False
Which of the following refers to the system of governing an organization so that the
interests of corporate owners are protected?
a. Quality circle
b. Corporate governance
c. ISO certification
d. Open-book management
e. Balance scorecard
Satisficing is a team’s ability to meet personal needs of its members and hence maintain
their membership and commitment.
a. True
b. False
Which of the following describes the last step in the perception process?
a. Observing information
b. Screening the information
c. Selecting what to process
d. Organizing the selected data into patterns
e. Transmitting the observed information
Which legal act underscored the need for well-written job descriptions and
specifications that accurately reflect the mental and physical dimensions of jobs?
a. Vocational Rehabilitation Act
b. Accountability Act
c. Civil Rights Act
d. Americans with Disabilities Act
e. Patient Protection and Affordable Care Act
Researchers at the Ohio State University identified two major behaviors called:
a. commitment and consideration.
b. commitment and initiation.
c. consideration and initiating structure.
d. initiating structure and commitment.
e. consideration and concern for people.
Abbi works at Railroad Ties. Her bosses continually indicate that her motivational level
is low. Abbi agrees, but is unwilling to work harder until the company changes the types
of reward it offers its employees. Which of the following is low for Abbi?
a. E -> P expectancy
b. O -> P expectancy
c. Valence
d. Motivators
e. O -> E indicators
Calvin Strine is the office manager of a local accounting firm. His level in the
management hierarchy is that of a(n):
a. first-line manager.
b. middle manager.
c. top manager.
d. consultant.
e. operative.
The overseer of both the product and functional chains of command, responsible for the
entire matrix is the matrix boss.
a. True
b. False
List and define the stages of moral development.
Explain the difference between programmed and nonprogrammed decisions and give an
example of each.
_____ refers to interacting with the community in which a company does business in a
way that makes money for the company but also improves the long-term well-being of
the community.
Describe the concept of channel richness, specify the richest channel, and explain why
it is so rich.
The _____ approach is when a manufacturing company uses outside suppliers to
provide large components of the product, which are then assembled into a final product
by a few workers.
_____ negotiation is a competitive and adversarial negotiation approach in which each
party strives to get as much as it can, usually at the expense of the other party.
A group of executives assigned to oversee the organization’s ethics by ruling on
questionable issues and disciplining violators is referred to as a(n) _____.
Employee disclosure of illegal organization activities is known as _____..
List four of the eight questions Kepner and Tregoe recommend that managers ask when
diagnosing and analyzing causes.