Good examples of _____ decisions are strategic decisions.
a. nonprogrammed
b. programmed
c. insignificant
d. recurring
e. structured
An example of an ethical structure is:
a. chief ethics officer.
b. a formal statement of company values.
c. an equal opportunity policy.
d. whistle-blowing.
e. corporate speech.
Consideration is the extent to which the leader is task oriented and directs subordinate
work activities toward goal attainment.
a. True
b. False
The estimated 2010 misery index figures suggest significantly less misery for almost
every country as compared to figures at the beginning of the century.
a. True
b. False
Legitimate, reward, and expert powers are all forms of position power.
a. True
b. False
Sharon is a manager at Softest Tissue Corporation. She is faced with an interesting
problem. One of her employees has been cheating the company out of expense money.
Sharon must decide whether or not to fire this employee. In this role, Sharon is acting
as:
a. a moral agent.
b. an ethical theorist.
c. a symbolic leader.
d. an authoritarian leader.
e. an obstructive manager.
Managers carry a tremendous responsibility for setting the ethical climate in an
organization and can act as role models for others.
a. True
b. False
To overcome the resistance to the new system, Jaimie can use any of the following
techniques, EXCEPT:
Scenario – Jaimie Hall
The continuing development and improvement of computer information systems has
made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current
computer system at SSC is seven years old, and while still highly useful and reliable,
Jaimie is wondering if a new system would be more efficient and more useful. Jaimie
recognized that some of her managers would prefer to keep the old system, while others
have been requesting that the company update its information capability.
a. education and communication.
b. participation in designing the system.
c. negotiation.
d. coercion.
e. all of these can be used.
Ethics training programs are not an important supplement as long as a well-written code
of ethics exists.
a. True
b. False
Attribution is the cognitive process people use to make sense out of the environment by
selecting, organizing, and interpreting information.
a. True
b. False
Instant messaging is electronic communication that allows users to see who is
connected to a network and share information instantly.
a. True
b. False
_____ refers to messages sent through human actions and behaviors rather than through
words.
What are the three basic strategies for dealing with increased uncertainty with respect to
customers, competitors, suppliers, or government regulations?
_____ managers are directly responsible for the production of goods and services.
_____ occurs when an employee receives the same rating on all dimensions even if his
or her performance is good on some dimensions and poor on others.
The degree to which the organization achieves a stated goal is called _____.
After a qualified pool of job candidates has been recruited, a hiring manager must go
through the selection process-choosing the best candidate for the job. Some managers
feel that they should look at an applicant’s social media profile(s) to get a better sense of
the applicant. In a brief essay, explain why you think this is or is not an appropriate part
of the selection process. Be sure to consider both sides of the issue-the hiring manager’s
needs and the applicant’s rights. Your answer should include alternate methods of
screening.
The external _____ includes all elements existing outside the boundary of the
organization that have the potential to affect the organization.
The _____ is an individual responsible for making an ethical choice.
A(n) _____ is a unit of two or more people who interact and coordinate their work to
accomplish a specific goal.
The second stage in Lewin’s change model, _____ , occurs when individuals
experiment with new behavior and learn new skills to be used in the workplace.