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d.
Self-managed teams will eventually develop into problem-solving teams.
e.
None of these
67. Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a
tendency for some team members to participate much less than others. They seem uninterested and content to let others do
the work. This is called:
a.
free riding.
b.
reduced commitment.
c.
power realignment.
d.
the costs of coordination.
e.
self-directed team.
68. All of the following are common dysfunctions of teams EXCEPT:
a.
lack of trust.
b.
avoidance of accountability.
c.
fear of conflict.
d.
lack of commitment.
e.
results orientation.
69. A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the
team's work.
a.
"yes" man
b.
social worker
c.
work surfer
d.
free rider
e.
groupthink
70. Team _____ occurs when individuals and departments rely on other individuals and departments for information or
resources to accomplish their work.
a.
accountability
b.
cohesiveness
c.
control
d.
interdependence
e.
independence
71. Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and _____.
a.
cohesiveness
b.
satisfaction
c.
commitment
d.
leadership
e.
norms
72. The LHX quality task force has a strong leader in Josh Clark. Josh runs efficient meetings, where he leads discussion
and decision-making. In the end, tasks are delegated to members for subsequent follow-up. The LHX task force can best
be characterized as a(n) _____.
a.
club
b.
team
c.
group
d.
organization
e.
none of these
73. In the context of work team effectiveness, _____ pertains to the team's ability to meet the personal needs of its
members.
a.
cohesiveness
b.
satisfaction
c.
commitment
d.
leadership
e.
norms
74. According to MANAGER'S SHOPTALK in Chapter 18, ways in which leaders contribute to team success include all
of the following EXCEPT:
a.
admit ignorance.
b.
share control.
c.
discourage a clash of ideas.
d.
rally people around a compelling purpose.
e.
clarify norms.
75. _____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of
finding the best solution.
a.
Attention to results
b.
Team trust
c.
Team responsibility
d.
Team cohesiveness
e.
Healthy conflict
76. Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team
effectiveness model?
a.
Work team effectiveness
b.
Team processes
c.
Organizational conflict
d.
Team composition
e.
Team characteristics
77. Which of the following teams are described as a team that uses computer technology and groupware so that
geographically distant members can collaborate on projects and reach common goals?
a.
Functional
b.
Command
c.
Virtual
d.
Long distance
e.
Task force
78. Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:
a.
bring attention to and appreciate divers skills and opinions.
b.
scrutinize electronic communication patterns.
c.
use technology to enhance communication and trust.
d.
ensure timely responses online.
e.
manage online socialization.
79. Today, many virtual teams use _____ to facilitate regular collaboration and open information sharing.
a.
hand-written messages
b.
face-to-face communication
c.
brainstorming
d.
e-mail
e.
wikis
80. Cross-border work teams made up of members of different nationalities whose activities span multiple countries are
called:
a.
self-directed teams.
b.
project teams.
c.
multinational teams.
d.
long distance teams.
e.
global teams.
81. Members of _____ teams remain in separate locations around the world and conduct their work electronically.
a.
intercultural
b.
international
c.
multinational
d.
virtual global
e.
distance
82. What is the ideal size of work teams?
a.
Three
b.
Five
c.
Twelve
d.
Fifteen
e.
Twenty-three
83. Which of the following behaviors is NOT consistent with the socioemotional role?
a.
Encourage
b.
Energize
c.
Harmonize
d.
Compromise
e.
Follow
84. _____ is a role in which the individual provides support for team members' emotional needs.
a.
A task specialist role
b.
A dual role
c.
A nonparticipator role
d.
A socioemotional role
e.
None of these
85. There are two types of roles that emerge in teams. They are the ____ role and the ____ role.
a.
task specialist, socioeconomic
b.
generalists, socioeconomic
c.
task specialist, socioemotional
d.
generalists, socioemotional
e.
socioemotional, socioeconomic
86. Which of these is consistent with the role of the socioemotional role?
a.
Encourage
b.
Follow
c.
Compromise
d.
All of these
e.
Both encourage and follow
87. Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems.
This is an example of which task specialist role?
a.
Harmonize
b.
Seek information
c.
Initiation
d.
Reduce tension
e.
Compromise
88. Which of the following behaviors is consistent with the socioemotional role?
a.
Reduce tension
b.
Give opinions
c.
Seek information
d.
Summarize
e.
Energize
89. Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach
agreement. This is an example of which socioemotional role behavior?
a.
Compromise
b.
Follow
c.
Reduce tension
d.
Harmonize
e.
Summarize
90. Some team members are asked to play a dual role. These members:
a.
engage in two sets of behaviors: initiation and energize.
b.
perform both role: task specialist and socioemotional.
c.
perform both roles: liaison and negotiator.
d.
engage in two sets of behavior: follow and compromise.
e.
do not do anything.
91. Nancy belongs to a horizontal team in her organization. She was selected on the basis of her title, not her expertise.
The type of horizontal team she belongs to is likely a(n):
a.
self-managed work team.
b.
task force.
c.
cross-functional team.
d.
committee.
e.
ad-hoc committee.
92. Josh is a manager at On-The-Go Cars. He recently has read quite a bit of literature on the benefits of work teams. He
is particularly interested in forming a vertical team. There are twenty-eight employees in his department. Josh should:
a.
recruit more employees for his department; twenty-eight is too small for a work team.
b.
form one team of twenty-eight employees.
c.
divide the group into four teams of seven employees each.
d.
forget the team idea; he has too many employees and he shouldn't divide his work group.
e.
do his job and not worry about teams.
93. Which of the following is the first stage of team development?
a.
Forming
b.
Storming
c.
Norming
d.
Performing
e.
Reforming
94. The forming stage of team development is characterized by:
a.
the establishment of order and cohesion.
b.
cooperation.
c.
problem solving.
d.
orientation.
e.
conflict.
95. Wyatt has recently been appointed by his boss to a group that has been meeting since the company he works for was
founded. The purpose of this group is to make budgetary decisions on an ongoing basis. Wyatt’s group can best be
defined as a _____.
a.
committee
b.
global team
c.
focus group
d.
virtual team
e.
self-directed team
96. Shifting one’s own opinions to maintain team harmony refers to which socio-emotional role?
a.
Energizing
b.
Initiating ideas
c.
Encouraging
d.
Following
e.
Compromise
97. Which of the following is more common in large teams?
a.
Member satisfaction
b.
The development of subgroups
c.
Agreement
d.
Commitment
e.
All of these
98. Michael’s team has evolved to the storming stage of team development. As team leader, what should Michael be
emphasizing?
a.
Lots of informal interaction
b.
Participation by all team members
c.
Task accomplishment
d.
Goal achievement
e.
Disbanding team
99. Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first
meeting with the group. Which of the following would you suggest?
a.
She should waste little time; get the team focused on the task.
b.
She should help the team clarify roles and responsibilities.
c.
She should allow time for team members to become acquainted with one another; allow for informal social
interaction.
d.
She should let someone else worry about this since she is the leader.
e.
She should propose to disband the team.
100. Which of the five stages of team development is marked by conflict and disagreement?
a.
Performing
b.
Norming
c.
Storming
d.
Forming
e.
Reforming
101. During the _____ stage, the team leader should encourage participation by each team member.
a.
forming
b.
storming
c.
norming
d.
adjourning
e.
performing
102. Herman is a team leader at CyberChasers. He usually tries to resolve conflict by referring the problem to a third
party, such as his boss. This style of conflict resolution is known as:
a.
arbitration.
b.
mediation.
c.
bargaining.
d.
superordinate goals.
e.
negotiation.
103. During which stage of team development should the team leader help clarify team roles, norms, and values?
a.
Adjourning
b.
Storming
c.
Forming
d.
Performing
e.
Norming
104. During which stage of team development does team unity emerge?
a.
Forming
b.
Storming
c.
Performing
d.
Norming
e.
Adjourning
105. Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles.
Dale's team is in which stage of team development?
a.
Norming
b.
Forming
c.
Storming
d.
Performing
e.
Reforming
106. During the _____ stage of team development, the major emphasis is on task accomplishment.
a.
forming
b.
performing
c.
achieving
d.
norming
e.
storming
107. Kristen, in her role as team leader, has recently switched her style from one of clarifying team roles to one of
emphasizing task accomplishment. Her change was driven by a desire to keep pace with her team, which has evolved
from the _____ stage to the _____ stage of team development.
a.
forming, storming
b.
storming, performing
c.
performing, adjourning
d.
norming, performing
e.
storming, reforming
108. Once some teams have evolved to the _____ stage of team development, task performance is no longer the top
priority.
a.
performing
b.
storming
c.
adjourning
d.
norming
e.
achieving
109. Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to communicate. Although she sees
members of her team on breaks and at lunch, Sylvia does not interact with them face-to-face in a professional setting.
Sylvia’s team can best be described as a:
a.
project team.
b.
global team.
c.
focus group.
d.
virtual team.
e.
self-directed team.
110. Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a
virtual team at work. Fred’s role fulfills which virtual team practice?
a.
Using technology to build relationships
b.
Shaping culture through technology
c.
Monitoring progress and rewards
d.
Administering rewards
e.
Using global teams to develop technology
111. Darren and his team have just finished Project A, and are preparing to disband. Darren and his team are in the _____
stage of team development.
a.
forming
b.
storming
c.
norming
d.
performing
e.
adjourning
112. _____ is the extent to which team members are attracted to the team and motivated to remain in it.
a.
Norming
b.
Commitment
c.
Caring
d.
Cohesiveness
e.
Leadership.
113. _____ increases team cohesiveness.
a.
External competition
b.
Shared goals
c.
Team success
d.
All of these
e.
Shared goals and team success
114. The _____ the team interacts, the _____ cohesive the team.
a.
less, more
b.
more, more
c.
more, less
d.
all of these
e.
none of these
115. Which of the following statements is true?
a.
Morale is higher in cohesive teams.
b.
Productivity is lower in cohesive teams.
c.
Satisfaction is lower in cohesive teams.
d.
Morale always suffers in cohesive teams.
e.
Absenteeism rates are substantially higher with cohesive teams.
116. Which of the following is NOT a characteristic of team structure and context influence cohesiveness?
a.
Personal attraction to the team
b.
Productivity expectations
c.
Shared goals
d.
Team interaction
e.
All of these are components
117. Which of the following is a standard of conduct that is shared by team members and guides their behavior?
a.
Leadership
b.
Cohesiveness
c.
Norm
d.
Attitude
e.
None of these
118. Andrea is team leader of the focus group at her organization. In the past, the group was plagued by lack of
cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that person
would be kicked off the team. This is an example of a(n):
a.
critical event.
b.
explicit statement.
c.
experiential carryover.
d.
implied norm.
e.
accommodation.
119. InfoTech's new product team has a norm of backing up each of their computer's hard drives at the end of each
working day. This norm developed because one day a computer virus infected the team's computer network and destroyed
many important computer files. The cause of this norm was clearly:
a.
an explicit statement.
b.
carryover behaviors.
c.
primacy.
d.
a critical event.
e.
none of these.
120. Which of the following brings norms into the team from outside?
a.
Critical events
b.
Primacy
c.
Carryover behaviors
d.
Explicit statements
e.
Recency
121. Once a month, the top managers at George's Greenhouse make a point of meeting with the work teams in their
respective divisions in order to communicate to them the organization's priorities, goals, and needs. This is an example of
top management attempting to influence team norms through:
a.
explicit statements.
b.
primacy.
c.
carryover behaviors.
d.
critical events.
e.
all of these.
