Which organization originated and supports the idea of small businesses operating on a
global level?
a. GLOBE
b. EU
c. NAFTA
d. ASEAN
e. GATT
Job-centered leaders are those leaders that establish high performance goals and display
supportive behavior toward subordinates.
a. True
b. False
Amy believes that successful managers solicit and respond to upward communication.
Information that can be expected with upward communication includes all of the
following EXCEPT which one?
Scenario – Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes.
Combining graciousness with high intelligence and creativity, Amy has been successful
in attracting and building a highly committed and competent division of employees.
When interviewed by the national news media for insight into her success, one of the
topics that became a primary focus was the challenge of communicating effectively.
a. Procedures and practices
b. Suggestions for improvement
c. Financial and accounting information
d. Performance reports
e. All of these are included.
Which of the following behaviors is NOT consistent with the socioemotional role?
a. Encourage
b. Energize
c. Harmonize
d. Compromise
e. Follow
Use of rational persuasion and making use of higher authority are two commonly used
influence tactics.
a. True
b. False
The _____ represents people in the environment who can be hired to work for the
organization.
a. competitors
b. labor market
c. suppliers
d. customers
e. government
The three primary goals of HRM are to attract the right people, manage talent so people
achieve their potential, and maintain the workforce over a long term.
a. True
b. False
The decision to recruit, hire, train and promote both men and women equally is based
on the ethical approach of _____.
Scenario – Larry Campbell
The pressure was on again. Larry Campbell, the Vice President at ToolTime Hardware,
Inc., was receiving requests from men and women inside the firm and outside the firm,
asking him to review the company’s promotion policies. Of the 52 middle and high
level executives, only three were women. The pressure was to review the policies that
had led to this perceived imbalance and, if appropriate, take the steps necessary for
correction.
a. utilitarian approach.
b. individualism approach.
c. moral rights approach.
d. all of these provide the basis.
e. none of these.
Artful Innovations Inc. operates with open channels of communication and an
established suggestion system that encourages brainstorming and freewheeling
discussions. Artful Innovations can best be described as a(n)_____ type of organization.
a. experimental organization
b. cooperative organization
c. entrepreneurial organization
d. disruptive organization
e. creative organization
How does managerial authority flow through the organizational hierarchy?
a. Vertically
b. Sporadically
c. Horizontally
d. In a circular fashion
e. Authority is static – it does not flow
_____ refers to a desired future state that an organization attempts to realize.
a. Plan
b. Vision statement
c. Goal
d. Mission statement
e. Idea
The basis for the recent trend among companies to police employee personal habits
such as alcohol and tobacco consumption on the job is called the utilitarian ethic.
a. True
b. False
The continuous process of measuring products, services, and practices against major
competitors or industry leaders is called _____.
The _____ environment includes the sectors that conduct day-to-day transactions within
the organization.
As one of the four common ways in which norms develop in teams, _____ bring norms
into the team from the outside.
_____ justice requires that rules should be clearly stated and consistently and
impartially enforced.
A(n) _____ is a narrative based on true events that is repeated frequently and shared
among organizational employees.