In the _____ approach, a manufacturing company uses outside suppliers to provide
entire chunks of a product, which are then assembled into a final product by a handful
of workers.
a. virtual network
b. modular
c. virtual organization
d. team
e. matrix
The individual identity includes which of the following?
a. Generalist, coordinates diverse tasks
b. Gets things done through others
c. Works relatively independently
d. A network builder
e. Works in highly interdependent manner
With a philosophy of _____, managers weave environmental and social concerns into
every strategic decision, revise policies and procedures to support these efforts and
goals.
a. sustainability
b. conservation
c. ethics
d. preservation
e. human concerns
The basis for the recent trend among companies to police employee personal habits
such as alcohol and tobacco consumption on the job is called the utilitarian ethic.
a. True
b. False
All functions in a specific country or region report to the same division manager in
_____ divisions.
a. functional
b. matrix
c. geographic-based
d. teams
e. networks
Mary Parker Follett contributed to which field?
a. Humanistic approach
b. Scientific management approach
c. Total quality management approach
d. Quantitative approach to management
e. Systems approach to management
Which of the following cultures values and rewards a methodical, rational, orderly way
of doing things?
a. Achievement culture
b. Involvement culture
c. Accomplishment culture
d. Consistency culture
e. Adaptability culture
_____ to ethical decision-making is consistent with due process, free consent, privacy,
freedom of conscience and free speech.
a. Moral-rights approach
b. Individualism approach
c. Utilitarian approach
d. Justice approach
e. Dual-economic approach
Companies in Quadrant D put high emphasis on both culture and solid business
performance as drivers of organizational success.
a. True
b. False
Which of the following has the lowest channel richness?
a. Electronic mail
b. Bulletins
c. Face-to-face talk
d. Telephone
e. Memos
If a company emphasizes that “no purchase is complete until the customer is satisfied,”
then it’s:
a. utilizing a symbol.
b. communicating its values to customers.
c. using a slogan to present their values to customers and employees.
d. utilizing a hero for the purpose of conveying values.
e. using customers to harass the employees.
The _____of the general environment includes all elements that occur naturally on
earth.
A(n) _____ perspective provides a broader way of thinking, a way of searching for
patterns and determining whether they recur across time periods.
Without _____, the communication is one-way.
Name one of the two dimensions that organizations with high-performance cultures
emphasize.
_____ programs help employees deal with ethical questions and translate the values
stated in a code of ethics into everyday behavior.
How do small business managers emphasize different management roles in comparison
to larger business managers?
Strong, visionary leaders are often termed “charismatic,” but it is even more desirable to
be a leader who is “transformational.” Write a short essay that contrasts a
transformational leader with a charismatic leader, and give an example of a
transformational leader (from business, politics, sports, etc.) who brought more than
just vision to his or her organization.
_____ means using computers and telecommunications equipment to perform work
from home or another remote location.
Riots, revolutions, civil disorders, and frequent changes in government that affect the
operations of an international company shows _____ in a country.
The process of planning changes and evolves over time, just like all aspects of effective
management. Think of an organization with which you are fairly familiar, such as your
employer or your college or university. Then choose one of the four planning
approaches listed below, and write a short essay explaining how the organization could
effectively use the chosen planning approach to improve its performance in a turbulent
environment.
•Decentralized planning
•Stretch goals
•Performance dashboards
•Intelligence teams