Which of these employee behaviors matches with the conventional level of personal
moral development?
a. Task accomplishment
b. Empowered employees
c. Work group collaboration
d. Full participation
e. Act in own interest
Sam is known by his colleagues as a great communicator, with an uncanny ability to
shift speech patterns, expressions, and body language to be in tune with people from
different cultures. Based on this example, Sam is strong in which component of cultural
intelligence?
a. Cognitive
b. Emotional
c. Physical
d. Tangible
e. Intangible
Which of the following links employees in all directions, ranging from the president
through middle management, support staff, and line employees?
a. Management by wandering around
b. Vertical communication
c. Diagonal communication
d. The grapevine
e. Upward communication
A chief ethics officer is a company executive who oversees all aspects of ethics and
legal compliance.
a. True
b. False
Which of the following countries possesses a high performance orientation?
a. Israel
b. Sweden
c. Taiwan
d. Russia
e. Venezuela
Which legal act establishes mandatory safety and health standards in organizations?
a. Occupational Safety and Health Act
b. Consolidated Omnibus Budget Reconciliation Act
c. Family and Medical Leave Act
d. Americans with Disabilities Act
e. Civil Rights Act
Which of the following is a content theory that proposes that people are motivated by
physiological, safety, belongingness, esteem, and self-actualization needs?
a. Reinforcement theory
b. Process theory
c. Situational theory
d. Hierarchy of needs theory
e. Contingency theory
Salta Communications is a global telecommunications company that has operations on
four continents. The CEO€s direct supervisors include VPs for the North American
South American, European, and the Asian divisions. Salta can best be described as
using what organizational structure?
a. Network
b. Matrix
c. Functional
d. Divisional
e. Geographic
An idea incubator is in-house program that provides a safe harbor where ideas from
employees throughout the organization can be developed without interference from
company bureaucracy or politics.
a. True
b. False
In times of crisis or risk of company failure, authority should be:
a. decentralized.
b. centralized at the bottom.
c. centralized at the top.
d. spread through a wide span of management.
e. flat.
Regarding the levels of personal moral development, the majority of managers operate
at the _____ level.
a. preconventional
b. autocratic
c. postconventional
d. conventional
e. transformative
A stakeholder is any group within or outside the organization that has a stake in the
organization’s performance.
a. True
b. False
The three levels of strategy are business, corporate, and global.
a. True
b. False
Individuals are concerned with external rewards and punishments at the principled
level.
a. True
b. False
Which of the following statements is true?
a. Self-managed teams are empowered with decision-making authority.
b. Self-managed teams still rely heavily on their manager.
c. Self-managed teams have little access to resources.
d. Self-managed teams will eventually develop into problem-solving teams.
e. None of these
Which of the following roles involve bargaining with others to meet the unit or
departmental goals?
a. Negotiator
b. Resource allocator
c. Figurehead
d. Monitor
e. Leader