According to the book’s model for judging corporate social performance, social
responsibility is divided into what into four sections?
a. Ethical, legal, technical, and rational
b. Mandatory, technical, discretionary, and economic
c. Legal, mandatory, economic, and ethical
d. Discretionary, legal, economic, and ethical
e. None of these
The innovation strategy for changing products and technologies that involves designing
the organization to encourage creativity and the initiation of new ideas is known as
cooperation.
a. True
b. False
Low Machs are particularly good in jobs that require bargaining skills or that involve
substantial rewards for winning.
a. True
b. False
_____ means that decision authority is located near the _____ of the organization.
a. Centralization; bottom
b. Decentralization; top
c. Centralization; top
d. Centralization; middle
e. None of these
Countries that use several languages:
a. are ethnocentric.
b. are geocentric.
c. are likely to have high uncertainty avoidance.
d. have linguistic pluralism.
e. are polycentric.
Charlie, a manager at a textile company, is bothered by a lack in quality of products
manufactured by his company. Charlie hopes to infuse quality into the company
through continuous improvement by involving everyone who works there. This
describes which control philosophy?
a. Balanced scorecard
b. Six Sigma
c. Continuous improvement
d. Total quality management
e. Open-book management
The human resource department at Paula’s Powerwheels is implementing a number of
functional level strategies. These strategies include focusing on ways to retain and
develop a stable work force and ways to improve efficiency in the organization. These
functional-level strategies are consistent with which of the following strategies?
a. Cost leadership
b. Differentiation
c. New product development
d. New market development
e. Divestiture
a. True
b. False
If organizations don’t successfully change and innovate, they die.
a. True
b. False
The _____ prohibits discrimination against qualified individuals by employers for a
demand of “reasonable accommodation.”
a. Civil Rights Act
b. American with Disabilities Act
c. Vocational Rehabilitation Act
d. Family and Medical Leave Act
e. Equal Pay Act
If something is ethical, it must not be illegal.
a. True
b. False
Organizations need quality and behavioral control, which are a manager’s responsibility.
If you were the manager of a frozen yogurt shop, what types of controls would you use
to monitor quality and behavior? How would you use the information you collect?
_____ is the psychological characteristic that allows a person to be untroubled by
disorder and uncertainty.
_____ is the radical redesign of business processes to achieve dramatic improvements
in cost, quality, service, and speed.
The delegation of power and authority to subordinates is called _____.
_____ negotiation is a collaborative approach to negotiation that is based on a win-win
assumption, whereby the parties want to come up with a creative solution that benefits
both sides of the conflict.
Briefly describe social learning theory and its three elements.
The _____ dimension of the general environment represents the demographic
characteristics as well as the norms, customs, and values of the general population.
The _____ approach contends that acts are moral when they promote the individual’s
best long-term interests.
_____ incorporates high-level motivators into the work, including job responsibility,
recognition, and opportunities for growth, learning, and achievement.