Rooftop International, Inc. buys insurance against host government takeover when
investing in foreign countries. This is an example of which sector of the international
environment?
a. Legal-political
b. Sociocultural
c. Technological
d. Economic
e. Infrastructure
Which of the following teams are created outside the formal organization structure to
undertake a project of special importance or creativity?
a. Vertical
b. Command
c. Special-purpose
d. Cross-functional
e. Functional
The assembly line is most consistent with which of the following general principles of
management?
a. Unity of command
b. Division of work
c. Authority
d. Scalar chain
e. Quality management
Which of the following are high-level needs, according to Herzberg, and include
achievement, recognition, responsibility, and opportunity for growth?
a. Hygiene factors
b. Extrinsic factors
c. Motivators
d. Dissatisfiers
e. All of these
Principled level of moral development is also referred to as the postconventional level.
a. True
b. False
According to the text, what are the skills used by managers when performing the four
functions of management?
a. Conceptual, interpersonal, and organizational
b. Functional, problem-solving, and technical
c. Analytical, interpersonal, and financial
d. Conceptual, human, and technical
e. Communication, strategic, and innovative
Mentoring programs are not consistent with the Civil Rights Act of 1991 that requires
the diversification of middle and upper management.
a. True
b. False
Executives at One World Advertising have learned that it is necessary to establish
strong personal relationships and emotional bonds with Chinese business partners. This
relates most closely to which dimension of the general business environment?
a. Natural
b. Sociocultural
c. Legal/Political
d. International
e. Internal
Most organizations _____ shift from a monoculture perspective to one of pluralism.
a. can never
b. naturally
c. must make a conscious effort to
d. can easily
e. are against a
Which of the following is a passive, independent, critical thinker?
a. Conformist
b. Passive follower
c. Pragmatic survivor
d. Effective follower
e. Alienated follower
Recent research by the GLOBE project has extended _____ research and offered new
insights for managers.
a. Hofstede’s
b. Walton’s
c. Weber’s
d. Fayol’s
e. Gilbreth’s
The term _____ is defined as “an individual’s level of fear or anxiety associated with
either real or anticipated communication.”
a. leadership trepidation
b. public consternation
c. anticipation nervousness
d. communication medium
e. communication apprehension
Jeff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of
time cracking jokes and goofing off, while Rob constantly nags him and tells him to act
like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that
this will result in improved behavior down the road. This is an example of which form
of behavior modification?
a. Empowerment
b. Extinction
c. Punishment
d. Avoidance learning
e. Positive reinforcement
The topics covered in upward communication are indoctrination and implementation of
goals and strategies.
a. True
b. False
All of the following are characteristics of the classical decision making model except:
a. clear-cut problems and goals.
b. conditions of certainty.
c. rational choice by individual for maximizing outcomes.
d. limited information about alternatives and their outcomes.
e. all of these are characteristics of classical decision making model.
Which of these are true about contingency plans?
a. They are developed to achieve a set of goals that are unlikely to be repeated in the
future.
b. They are used to provide guidance for tasks performed repeatedly within the
organization.
c. They define company responses to specific situations, such as emergencies or
setbacks.
d. They are most important in the organizations.
e. None of these
An advantage of functional structures is the:
a. resulting economies of scale.
b. enlarged tasks for employees.
c. easy pinpointing of responsibility for product problems.
d. development of general management skills.
e. flexibility in an unstable environment.
_____ describe the most basic human physical needs, including food, water and
oxygen.
a. Self-actualization needs
b. Physiological needs
c. Esteem needs
d. Belongingness needs
e. Safety needs
Two common behaviors of the socioemotional role are energizing and encouraging.
a. True
b. False
According to MANAGER’S SHOPTALK in Chapter 13, the best managers are good at
leveraging the differences in their workforce.
a. True
b. False
Explain the purpose of the selection process and identify four of the most frequently
used selection devices.
_____ skills refers to the manager’s ability to work with and through other people and
to work effectively as a group member.
_____ involves assigning tasks, grouping tasks into departments, delegating authority,
and allocating resources across the organization.
______ is the cognitive process people use to make sense out of the environment by
selecting, organizing, and interpreting information.
The process of initiating a business venture, organizing it, and assuming its risks is
known as _____.
_____ messages are typically ambiguous, concern novel events, and impose great
potential for misunderstanding.
A leader’s suitability to an organization may depend on whether the leader’s leadership
style is compatible with the organizational situation. Write a short essay that describes
different leadership styles and how organizational situations may neutralize or
substitute for those leadership characteristics.
We all appreciate doing business with a company that exemplifies good management,
and much of good management can be attributed to effective decision-making. In a
short essay write about an experience€positive or negative€that you have had that
shows why decision-making is an integral part of good management. Identify factors
that are important for good decision-making and what factors can inhibit good decision
making.
_____ means that a decision has clear-cut goals and that good information is available,
but the future outcomes associated with each alternative are subject to chance.
_____ means that the goals to be achieved or the problem to be solved is unclear,
alternatives are difficult to define, and information about outcomes is unavailable.