Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with
which level of goals?
a. Operational goals
b. Tactical plans
c. Strategic goals
d. Mission statement
e. Vision
The _____ refers to the ethical concept that moral decisions are those that best maintain
the rights of those people affected by them.
a. individualism approach
b. justice approach
c. utilitarian approach
d. moral-rights approach
e. discretionary responsibility approach
Will explains to his boss that his computer has a virus, and needs to be scanned and
cleaned. This is an example of which topic of upward communication?
a. Problems and exceptions
b. Suggestions for improvement
c. Performance reports
d. Grievances and disputes
e. Financial and accounting information
Hersey and Blanchard’s situational theory focuses a great deal of attention on the
characteristics of employees in determining appropriate leadership behavior.
a. True
b. False
The managerial skill that is least important at Barry’s middle-level management position
is:
Scenario – Barry Miller
The promotion to first line manager took place just six weeks ago for Barry Miller.
He was well qualified for the promotion, but the new job still required a lot of
training. One of the challenges has been to coordinate the production of his team
with the needs of the sales department and with the availability of raw materials
from his suppliers. Setting priorities and developing schedules to accomplish the
work is a part of Barry’s job that he has really enjoyed. The challenges to maintain
high rapport and to build a strong team with his employees have already brought
him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes
that he is very happy about his new job.
a. conceptual.
b. human.
c. technical.
d. all of these skills are vital.
e. none of these skills are important.
Pauline is an area manager at Ironman Gym. She anticipates her area’s needs and
formulates a proposed budget every quarter. She then sends this proposal to her
manager. This is an example of:
a. top-down budgeting.
b. strategic budgeting.
c. revenue budgeting.
d. bottom-up budgeting.
e. none of these.
Teams run efficient meetings, whereas groups run meetings that encourage open-ended
discussion.
a. True
b. False
Conversation is a group communication process aimed at creating a culture based on
collaboration, fluidity, trust, and commitment to shared goals.
a. True
b. False
Hiring and keeping quality employees is one of the most urgent concerns for today’s
organizations.
a. True
b. False
The Family and Medical Leave Act established mandatory safety and health standards
in organizations for working families.
a. True
b. False
_____ is an important part of the job characteristics model.
a. Critical psychological states
b. A hierarchy of needs
c. Schedules of reinforcement
d. All of these
e. None of these
Horizontal communication is the lateral or diagonal exchange of messages among peers
or coworkers.
a. True
b. False
Contingency theory suggests that managers are more successful if they learn the best
way to manage and motivate their employees, and then apply this knowledge in a
universally consistent way.
a. True
b. False
Go RVing, a U.S. company, built a subsidiary from scratch in England. This is an
example of:
a. franchising.
b. greenfield venture.
c. joint venture.
d. exporting.
e. licensing.
Jay is a trusting and forgiving individual who gets along with others because of being
good-natured and cooperative. This describes which of the Big Five personality factors?
a. Agreeableness
b. Conscientiousness
c. Emotional stability
d. Openness to experience
e. Extroversion
The liquidity ratio shows the company’s ability to meet its current debt obligations and
a measurement of the firm’s margin of safety.
a. True
b. False
Punishment is the imposition of an unpleasant outcome following undesirable behavior.
a. True
b. False
_____ refers to the set of characteristics that underlie a relatively stable pattern of
behavior in response to ideas, objects, or people in the environment.
a. Dissonance
b. Personality
c. Halo effect
d. Attitude
e. Perception
Briefly describe the communication process.
_____ responsibility is purely voluntary and guided by a company’s desire to make
social contributions not mandated by economics, law, or ethics.
List the four approaches that are used to describe values for guiding ethical decision
making. Briefly describe each.
Discuss open-book management and the balanced scorecard.
_____ refer to the influence of political and legal institutions on people and
organizations.
The question How do we support the business-level competitive strategy? concerns
_____ strategy.
People learn to conform to the expectations of good behavior that are set by peers and
society at the _____ level.
Open-book management is an aspect of decentralized control in many organizations.
Write a short essay in which you assess the relationship between open-book
management and employee commitment to goals. If you worked in an open-book
environment, would you be concerned about the organization’s financial situation?
What would you want to know? How would this information affect you, and how
would it influence your behavior on the job?
The term _____ refers to (1) all monetary payments and (2) all goods or commodities
used in lieu of money to reward employees.