_____ refers to a clearly defined line of authority in the organization that includes all
employees.
a. Scalar principle
b. Unity of command
c. Work specialization
d. Division of labor
e. Span of management
Organizing the selected data into patterns for interpretation and response is the last step
in the perception process.
a. True
b. False
A supply chain is a network of multiple businesses and individuals that are connected
through the flow of products or services.
a. True
b. False
Which of these perspectives emphasized a rational, scientific approach to the study of
management and sought to make organizations efficient operating machines?
a. The Humanistic Perspective
b. The Behavioral Sciences Approach
c. The Classical Perspective
d. The TQM approach
e. The Quantitative Management Approach
The formulation stage involves the use of managerial, administrative, and persuasive
abilities to ensure that the chosen alternative is carried out.
a. True
b. False
Scientific management focuses on employee competence, whereas administrative
principles focus on work flow through the organization.
a. True
b. False
Organizational development involves the application of behavioral science techniques
to improve an organization’s effectiveness and success.
a. True
b. False
Communication and education tactic to change implementation should be used when:
a. initiators clearly have power.
b. group has power over implementation.
c. change is technical.
d. users need to feel involved.
e. group will lose out in change.
Managers use _____ to direct employees and resources toward achieving specific
outcomes that enable the organization to perform efficiently and effectively.
a. strategic goals
b. operational goals
c. growth goals
d. financial results
e. internal business process goals
Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks
within her organization. Colleagues describe her as someone with a tremendous amount
of energy, and a powerful force for leadership within the organization. Based on this
description, Chandra has what type of personality?
a. Type A
b. Type B
c. Type C
d. Type X
e. Type Y
Critical management missteps include:
a. poor communication skills.
b. reactionary behavior.
c. inability to build a team.
d. failure to adapt.
e. all of these.
Inventory managers at SYX Enterprises utilize an inventory control system where
materials are scheduled to arrive just as they are needed on the production line. This is
referred to as:
a. restructuring.
b. force-field control.
c. total quality management.
d. just-in-time inventory control.
e. skunkwork inventory control.
In the spokesperson role, a manager forwards information to other organization
members.
a. True
b. False
_____ schedule materials to arrive at a company just as they are needed on the
production line.
a. Mass customization system
b. LIFO system
c. First-in-First-out system
d. Just-in-time inventory system
e. Last-in-First-out
Countries that value high power distances normally have cities that are geographically
separated and so have the need to transport electrical energy over large distances.
a. True
b. False
Gloria can enjoy higher success through diversity by accommodating employees’
special needs, including all of the following EXCEPT:
Scenario – Sarah’s Sharks
As the marketing director for Sarah’s Sharks, Gloria Riviera is particularly well
aware of diversity within the firm’s clients in the market place. As a successful
woman manager, she is also sensitive to the importance of diversity among
employees at Sarah’s Sharks.
a. reassess job scheduling and child care policies for single parent employees.
b. provide training material and information packages in foreign languages for
non-English-speaking employees.
c. provide paternity and maternity leave and flexible hours for dual income
families.
d. provide long-term care and life benefits for elderly of disabled workers.
e. all of these are valid strategies.